TheUniversalBar Opiniones 

64
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered from Universal Bar on 16 August and I’m still waiting for my order to even be dispatched. The website advertises fast shipping, but apparently “fast” means absolutely nothing he... Ver más

Valorada con 2 estrellas sobre 5

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Born out of the Melbourne lockdowns, Universal Bar is an Australian based fitness company that aims to arm Australians with lockdown-proof, portable and durable fitness gear without breaking the bank.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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2,9

Todas las opiniones

(64)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely appalling customer service

I ordered from Universal Bar on 16 August and I’m still waiting for my order to even be dispatched.

The website advertises fast shipping, but apparently “fast” means absolutely nothing here. No tracking. No meaningful update. No communication. Just silence.

I’ve emailed them, contacted them through social media and tried every reasonable way to get an update… nothing. For a business taking customers’ money, this level of communication is completely unacceptable.

What makes this even more frustrating is that the website creates the expectation that orders will be shipped quickly, when my experience has been the complete opposite.

I don’t mind waiting when there’s a genuine delay and the business communicates honestly. What I do mind is paying for something, being given the impression it will be shipped quickly, and then being completely ignored when I ask where my order is.

If you can take an order and take someone’s money, you should be capable of responding to them when they ask where their order is.

Would absolutely not recommend based on my experience. Hopefully this review gets more attention than my emails and messages have.

1 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy

Ordered 10th of Feb, it's now 2nd of March and no update on status of order, sent countless emails with no response. Imagine if they do deliver and I have a broken product, and I thought Telstra had a horrible customer experience.

2 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

No Customer Service and Product not Australian Made

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not responded to. Tracking number on box is NOT Australian, and mentions HONG KONG - labels also mention SYD, so no, it didn't come from Melbourne. Product quality seems ok but time will tell.

27 de noviembre de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Heather,

We ship from Melbourne primarily and also use alternative shipping lines on occasion to assist during busy periods. Happy to refund your express and emailed back to find a happy compromise. Thanks Heather! Also feel free to sign up for our 30-day free trial for your home fitness programs.

Valorada con 1 estrellas sobre 5

Terrible expereince

Terrible expereince. Order no #6301. Ordered 1/10/2025. Date of review 17/10/2025. The item hasnt shipped, zero communication about the status of order. Emailed both of their email address, heard back from none. I want my refund. I Dont wanna use a product from a company that doesn't value its customers. Terrible, pathetic..

17 de octubre de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Kartikeya! We sincerely apologise for the negative experience. Tracking has shown you received your product now and we'd like to invite you to email us at support@theuniversalbar.com.au the rectify the situation.

Current update on shipping state - systems have been resolved and orders are being shipped on the day of order, arriving within 7 days.

Valorada con 1 estrellas sobre 5

Item not received/No communication

I placed my order over a month ago paying for express shipping. The add for the product at the time stated that they had new stock insinuating there would be no problem with delivery. Not only have I not received my order, the only contact I have are automated emails asking me to review a product I have not received. I have tried to contact them on numerous occasions, on multiple platforms with no response. Being unable to supply in the time indicated or even at all is fine, so long as the line of communication is open. I will be contacting consumer protection and/or ACCC today

15 de septiembre de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Kylie! as per our communications we have solved our situation and endeavour to improve our service as to ensure this does not happen again. We are appreciative of your honest feedback and will use it to fuel our commitment to be better to our fellow Australian customers.

Thank you.

Current update on shipping state - systems have been resolved and orders are being shipped on the day of order, arriving within 7 days.

Valorada con 1 estrellas sobre 5

To high prices

To high prices ! Bad quality food and drinks ! Horrible service and a dirty toilet. Never visit this unholy crap place

14 de septiembre de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

I believe you are referring to "Universal Bar" which is a bar in perth, not us. We are a fitness organisation - please remove your review thank you.

Valorada con 5 estrellas sobre 5

Love mine

Love mine, I take it with me in the caravan when we head out bush. Keeps me moving even when we’re camping. Compact, tough, and just works. it's a good stuff honestly.

16 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible communication and delayed shipping

Ordered on the 12th of June and after two weeks of not receiving shipping confirmation from them I tried contacting them multiple times without any response on their end. I then threatened to get Fair Trading involved which induced them to respond real quick with the excuse of "your emails just got lost under a pile of other emails". Finally got the shipping confirmation order. As of the 22nd of July I still have not received my order.

22 de julio de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Jakeus! We sincerely apologise for the negative experience. Tracking has shown you received your product now and we'd like to invite you to email us at support@theuniversalbar.com.au the rectify the situation.

Current update on shipping state - systems have been resolved and orders are being shipped on the day of order, arriving within 7 days.

Valorada con 5 estrellas sobre 5

This thing is powerful

This thing is powerful! It’s easy to underestimate it until you feel the burn. The Universal Bar lets me hit every major muscle group, and I can feel myself getting stronger week by week. Love that I can toss it in the car and take it with me. Portable, tough, and super effective.

13 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Universal Bar is everything I…

The Universal Bar is everything I needed to stay in shape without the gym. The resistance range is impressive – whether you’re just starting or already experienced, there’s enough to push you. I do squats, deadlifts, shoulder presses, and more with just this one tool. Definitely recommend it to anyone working out from home.

21 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Universal Bar delivers exactly what…

The Universal Bar delivers exactly what it promises. From squats and presses to curls and rows – this thing does it all. The resistance is no joke, either – it’s more than enough to get a serious burn going. It’s become a staple in my daily workout routine, and I take it everywhere when I travel. 10/10.

21 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Overpriced resistance bands

Very expensive for the value it provides, have the exercise needs the door attachment but it's not even included. The load isn't as even compared to an actual cable machine.

There isn't a lot of progression you can make, and there's a certain level of fitness you have to be to use this, otherwise you wouldn't be able to target that part like the delts.

A set of resistance band would allow you to do the same workout, I guess they need to recoup the advertising cost.

20 de abril de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Late delivery and poor product

So I'd ordered a pilates machine from this website in January. I received it in April. The product is slightly shoddy...the handles do not move smoothly at all which is not conducive to Pilates (from what I'm told). The company informs me that they've discontinued selling this product.

3 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. I've been waiting for nearly 2 months and there's been no updates. Noone responding to emails or messages either. Unreliable..Do not buy from them.

3 de marzo de 2025
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hey Tammy

We are so sorry to have missed your emails, this is due to an email migration we were undergoing & emails were being lost.

Now our emails have been reinstated - we are on top of every email.

Please reach out - anything we can do to rectify the issue, we're happy to help.

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