TheUniversalBar Opiniones 

64
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered from Universal Bar on 16 August and I’m still waiting for my order to even be dispatched. The website advertises fast shipping, but apparently “fast” means absolutely nothing he... Ver más

Valorada con 2 estrellas sobre 5

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Born out of the Melbourne lockdowns, Universal Bar is an Australian based fitness company that aims to arm Australians with lockdown-proof, portable and durable fitness gear without breaking the bank.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 50% de las opiniones negativas

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2,9

Todas las opiniones

(64)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Item not delivered and no response

Ordered end of December with order saying delivery within 7 days. Been over 2 weeks so far and have sent 2 emails without receiving a response. Not a good experience and would not recommend.

28 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Have sent 2 emails asking for…

Have sent 2 emails asking for information about my order and delivery time. No replies to date.

Universalbar needs a lesson in providing quality customer service to every customer and respond to emails sent in a timely manner.

21 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Item has been getting prepared from r…

Item has been getting prepared for shipping for almost 4 weeks now, and no responses to 6 emails.

Update: Product arrived today after 5 and a half weeks. Still have not received any responses to emails sent.

19 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

I am generally happy with the universal…

I am generally happy with the universal bar and it's an awesome product to add to my workout regimen. My main gripes are that the instructions are quite limited even on the tutorial video, and requiring us to pay subscription for different exercises seems deceptive, especially when I was unable to claim the 30 day trial.

23 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Regret buying

Overpriced, difficult to use, very delayed in arriving and the worst part is that it is hard to manage varying resistance. Regret buying.

8 de noviembre de 2024
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Glen, it is very rare that we receive this type of feedback and we are sorry to hear about your experience.

Usually if customers join the free program and watch the tutorial video (scan QR code on side of box) it will show how to use the Universal Bar most effectively. Customers have found once they've learnt it once, that it is an extremely effective and easy to use solution to the gym.

Please feel free to reach out for any help support@theuniversalbar.com

Valorada con 1 estrellas sobre 5

Order the product back in September

Order the product back in September, with the 1-3 business day rush, a week later I received an email explaining that they had low stock. I go an email a week later saying they were now shipping my package. 2 weeks later still no product

20 de septiembre de 2024
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello,

Due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

Your order has been shipped a week ago so should have arrived by now!

We have since restocked and are shipping at normal times

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience. Could not meet delivery time frames. Once contacted referenced order demand as problem and refused to problem solve. Clear focus on profit not being Aussie distributed or care for Aussie customer. Steer clear as they want your cash not your loyalty!

12 de octubre de 2024
Opinión espontánea
Logotipo de TheUniversalBar

Respuesta de TheUniversalBar

Hello Benny

We do apologise for the negative experience, due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

We have now restocked and are shipping at normal times.

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

Valorada con 4 estrellas sobre 5

The product itself is good quality and…

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste your money on this option. Second is the exercise guide locked behind an additional paywall which is a bit rich given the prices charged for units

21 de agosto de 2024
Valorada con 5 estrellas sobre 5

Amazing product

Amazing product! Very easy and versatile to use. They have work out programs which is useful for someone like me who is starting out

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Look no further

As a busy working individual,who cannot commit to a complete gym membership,the universal bar has been amazing. It’s versatile,easily to use all in one product. I highly recommend this product for anyone especially beginners starting their fitness journey. There is just no other product better compared to it,worth every penny.

28 de febrero de 2024
Opinión espontánea

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