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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Every thing went smooth, and good communication all along from start to finish.Even got the payment email with payment link the same day they got the phone.I like that they offer an option to send in... Ver más

Valorada con 5 estrellas sobre 5

I was able to get the information pretty easily to sign in to whiz cells, how to proceed with getting the shipping label at post office, getting my phone shipped. Able to keep track of where my packag... Ver más

Valorada con 5 estrellas sobre 5

Selling my Moto Razr was fast and easy. All I did was reset it, pack it up, and stick on the prepaid label. Within a day of it’s delivery I was paid the amount promised into my PayPal account. Communi... Ver más

Valorada con 3 estrellas sobre 5

They offered me $80 for my old phone after I explained the condition very well. After they received it, they sent me an adjustment email saying that there were some scratches on the screen, so actua... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reciclaje y desbloqueo de teléfonos móviles

Escrito por la empresa

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

319 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 93% de las opiniones negativas

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4,3

Todas las opiniones

(319)

81 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I have sold several phones

I have sold several phones. I have not had any issues and have gotten the money fast. It has been a very good experience.

6 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stellar company

Stellar company! Sent my in good condition IPhone 13 Pro in after I set everything up on their website. Easy to navigate everything. I paid for expedited shipping and delivery of funds in ACH form. The money that I was quoted for my IPhone was deposited in my account within 2 days! Thank you! I would recommend Whiz Cells to anyone that is looking to sell their iPhone they are no longer using.

26 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

The ad is misleading I feel they got my…

The ad is misleading I feel they got my phone for nothing when the ad stated locked or unlocked it don't say nothing about Google locked and they make it difficult to have sent back to you so they buy it cheap Google unlock it and make a huge profit off it

9 de junio de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

We state that the device must not have Google or activation locks. Locked or unlocked was specific to the carrier sim lock. Returning is a simple as clicking the decline offer and then we ship it back. It could not be any easier.

Valorada con 5 estrellas sobre 5

Highly Recommended!

I appreciate the quick & communicative style this company uses to process transactions, & the speed with which payment was made into my bank account.

I'll be using these guys again for my future device trade-in needs!

24 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service was great

Customer service was great. Some issues outside of Whiz Cells, but they stuck with me as we figured these out. They were helpful and quick to respond. Will use again.

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The whiz cells is a extremely generous…

The whiz cells is a extremely generous company that that buys old cell phones that beats everyone's offers and I will do business with again in the future everyone should consider them on selling old phone's and always there to help you in a timely manner thank you whiz cells Mark genanatti

11 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Need to Sell Your Old Devices ... This is the Place

⭐⭐⭐⭐⭐

I recently sold my old cell phone through The Whiz Cells and had a fantastic experience from start to finish. Entering the details for my device was easy to input and walk through, and the entire process was hassle-free — it didn't cost me anything to ship my device to them, and there was no pressure to accept the offer or not.

The shipping, communication, and receiving the evaluation details were all significantly faster than I expected. I also received a fair and competitive value for my device that matched or beat what other companies offering the same service were quoting. There was no need to shop around going from store to store hunting for the best price. Providing the details online and mailing it in for free was easy enough to do without much effort at all.

The one area I'd love to see improved is the device condition grading process. A more detailed checklist of specific conditions would go a long way — for example, distinguishing between minor surface scratches and deeper ones, noting whether the device powers on, whether there are dead pixels on the screen, and other relevant details. I'd also love the ability to submit photos of all sides of the device ahead of mailing it in to receive a preliminary evaluation. This would not only help sellers set accurate expectations upfront, but could also improve efficiency and reduce costs for the company by avoiding shipping expenses for customers who ultimately decide not to sell.

Before using the service, I did take the time to read through reviews from previous customers. Some of those reviews reflected what I'd consider unrealistic expectations about the value of their devices. To their credit, The Whiz Cells backed up their offers with photos clearly showing the poor condition of those devices — conditions that many other companies would likely not even accept in the first place. A small offer is better than nothing at all, and the fact that the company provided picture proof to support their evaluation speaks to their transparency and integrity. Honestly, when you look at those photos, it becomes clear that some customers simply aren't being realistic. If those same people were on the buying side and someone offered them a device in that condition, they wouldn't want it — or they'd only pay a fraction of what they expected to receive. Those customers would benefit from stepping into the company's shoes and getting a dose of reality about what their device is actually worth in that state.

Overall, a smooth and refreshingly simple experience. I'd recommend The Whiz Cells to anyone looking to sell their old phone without the hassle.

13 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

It was the old bait and switch….

It was the old bait and switch….they gave me a quote and once they got the phone, they lowered it by $40

15 de mayo de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

We are clear and up front. The reason your phone was lowered $40 is because it has a battery health of 81%. Our description of the condition you selected states that it must be 85% or higher. Here is the picture of your phone https://app.screencast.com/8NuzQzHmZlWfQ

I would add that we reached out to the seller to again offer to send their device back to them at our expense but they declined.

Valorada con 5 estrellas sobre 5

The process was fast

The process was fast, easy, and hassle-free. The price was lower than quoted, and I realize I wasn't as critical of the condition due to self-bias. I was very pleased with the small price reduction. They paid out in under 24 hours after inspection.
I definitely would sell to again

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve sold several devices across…

I’ve sold several devices across different sites, and TheWhizCells, by far, paid out the fastest. My money was in my PayPal by the next day after receiving my items, whereas other sites it took a week.
Their review of my items was fair. One item, they paid outright the original online quote, the other was slightly downgraded, which was fair. They provided pictures and reasoning for the drop in price, which I didn’t dispute. Had I disputed it, there was always the offer to have my item returned to me.
Overall, it was a positive experience, and plan to use their services again in the future.

5 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Can't prove it

Can't prove it, but I believe the initial price they give you after they get your phone is extremely low. Then an email arrives from the "owner" giving you a better offer, but still low.
I did receive a check today. At least that part is good.

20 de abril de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

The offer was changed because the phone was in extremely poor condition. Picture here https://app.screencast.com/lkgPftEdAdApu

The seller approved the new offer. They could have clicked declined and we would have sent the device back at our expense. Seeing the seller was upset, I reached out and did offer more money to him with no obligation to do so as they had already accepted the new offer. It is mind boggling that we end up with a 2 star review after giving the seller a very high offer for a poor condition device.

Valorada con 5 estrellas sobre 5

Great experience!

Great experience!! From me sending out my devices to them notifying of arrival and then everything clearing and getting paid. Definitely recommend and will use again in the near future.

7 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Tried to make me happy

After receiving my phone I was quoted an insanely low price. They communicated greatly and we were able to come up with an agreement.

28 de abril de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Thank you for the review Rachel. I am glad we were able to get things worked out. I sent a 2nd payment in addition to the amount we agreed on to give you a total more than you asked. I hope you received it yesterday.

Valorada con 1 estrellas sobre 5

It wasn't scratched when I sent it

They said my phone had a scratch on the screen and cut the value. The phone has never been dropped or abused in any way. The Walmart kiosk made me a better offer.
Seems to be scam central.

3 de abril de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

We have tried reaching out to this seller multiple times, but they do not respond. The seller said they were sending an excellent condition phone. We are clear and up front about what excellent condition is. It is like new, no wear on the phone. To anyone reading this, if we said we are selling you an excellent condition phone and then sent this to you https://app.screencast.com/gciUUSrpplZJB would you contact us and say hey, this is not excellent condition. I need to send this back or get a partial refund? Yes, because it is far from excellent. We made an offer to the seller, which was more than the Kiosk I would add, and they accepted. They were paid the same day they accepted the offer. They have the option to have it returned to them at our expense. But they chose to sell the device. Yet, somehow we end up with a 1-star review out of this. It would have benefited the seller to communicate with us.

Valorada con 5 estrellas sobre 5

Super great experience

Super great experience. Had a little hiccup sending my device in the USPS carrier. Wanted me to have a box not just a envelope but once I got that figured out sent it in and was super fast. I got paid from an Amazon gift card. totally recommend

15 de abril de 2026
Opinión espontánea

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