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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Every thing went smooth, and good communication all along from start to finish.Even got the payment email with payment link the same day they got the phone.I like that they offer an option to send in... Ver más

Valorada con 5 estrellas sobre 5

I was able to get the information pretty easily to sign in to whiz cells, how to proceed with getting the shipping label at post office, getting my phone shipped. Able to keep track of where my packag... Ver más

Valorada con 5 estrellas sobre 5

Selling my Moto Razr was fast and easy. All I did was reset it, pack it up, and stick on the prepaid label. Within a day of it’s delivery I was paid the amount promised into my PayPal account. Communi... Ver más

Valorada con 3 estrellas sobre 5

They offered me $80 for my old phone after I explained the condition very well. After they received it, they sent me an adjustment email saying that there were some scratches on the screen, so actua... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reciclaje y desbloqueo de teléfonos móviles

Escrito por la empresa

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

319 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 93% de las opiniones negativas

Suele responder en menos de 1 semana

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4,3

Todas las opiniones

(319)

81 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

They let you pick a price but when they…

They let you pick a price but when they get ur iteam its a different price

2 de febrero de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Jennie,

We are sorry to see that you are unhappy. You selected Excellent condition for your iPad. We are up front with what Excellent condition is. It would pass for new. Your iPad is in very poor condition. This is why your offer changed. We returned it to you at our expense. Below are the pictures.
https://app.screencast.com/Q330BO20lBcsf
https://app.screencast.com/bHE2gfj5kHpVy
https://app.screencast.com/JKsekm1YhNTDw
https://app.screencast.com/vVTnEZ1AljQOg

Valorada con 5 estrellas sobre 5

My experience was Great!

I was initially quoted twice as much as any other place online for my iPad Mini (which I expected to be reduced for "some reason" once it was received) and I received the Entire amount!
I reached out through email because it took longer than expected for them to receive (but then realized that was due to the weather) and I received a very quick response from them calming my worries.
Once they did receive it it was very quickly ready for deposit into my account of choice.
I would definitely recommend AND use again.

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve sold a dozen phones to them

I’ve sold a dozen phones to them. Unlike their competitors, they didn’t try and change the offer last minute and claim some mystery damage (looking at you gadgetpickup). In fact, one time they gave me a little extra saying the phone was in better shape than I claimed. Great company.

15 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not trust them

Was quoted a good price and reviews seemed positive. They claimed my phone had deep scratches with a photo to “prove” it. The photo was of some other phone and did not show my ID number. Their next rebuttal did not show a photo of my phone with scratches and the MEI at the same time. My phone was nearly perfect but how can I argue with their photo? How could I believe they would return it? I took their low ball offer. Read other reviews. No one should trust them. Repeat: do not trust them.

20 de enero de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Robin,

Thank you for your feedback. The phone arrived with a lot of scratches on the screen. We sent pictures to prove that. You order was handled and processed within just a few hours of it being delivered to us. Below is a link to the condition of the phone when it arrived to us. Obviously, we can not pay a good condition price for this phone. You did have the option to have it returned to you at our expense.
The phone is yours. We will provide proof of this in the pictures below. The picture with the screen on will not show all the scratches that are seen with the screen off. But you can see the consistent deep scratch to see it is the same phone. This is why we ask you to enter your IMEI number when you place the order, so you cannot make a false claim that the phone is someone else's. We do not like having to defend ourselves against unethical claims but we can not let those go. We run an honest business.
https://app.screencast.com/mCGhNSoUVn9j5
https://app.screencast.com/wYSWx8EInLdiv
https://app.screencast.com/d4CjlUnEYGTNI
https://app.screencast.com/tLUuH5sGbwnM3
https://app.screencast.com/d4CjlUnEYGTNI

Valorada con 1 estrellas sobre 5

Unsatisfied

I was given an estimate for 1 amount. When my device was received, I received an amount totally different. I will not ever recommend dealing with this company.

5 de enero de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Vickey,
We are sorry to see that you are unhappy. If you had selected the correct condition you would have been paid without a change. This phone is clearly broken and you did not select broken condition. We sent you a picture of the device but for everyone else, this is what were sent https://app.screencast.com/VfWKfkltqPUex

Valorada con 5 estrellas sobre 5

Seamless experience

Seamless experience. Was offered more for my phone than any other similar service and the check cleared faster than any check I have EVER cashed lol

13 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and efficient service!

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the quick turnaround of 1 day to review my phone and complete the transaction! I am very impressed and will gladly recommend them! The sale was completed in 5 days including the weekend! I’m a very happy customer!

7 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Price changed drastically from what was…

Price changed drastically from what was quoted....

2 de enero de 2026
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Matt, we are sorry to hear that you are unhappy. We sent pictures of your phone as to why the quote was changed. You selected that you have a phone in excellent condition, which we state that less than 10% of phones qualify for, as they need to be in like new condition. Your phone is in fair to poor condition. There is a chunk out of the frame, significant scratches on the screen and many scratches on the back at the top. Below are pictures.
https://app.screencast.com/qvsljMkmRGVmX
https://app.screencast.com/Tb8lufudfTZVF
https://app.screencast.com/8HsFDvEyozHXe

We understand that sometimes buyers and sellers do not agree. That is why we offer free shipping to you, and we also cover the shipping back if you disagree with our assessment. That was offered to you, but you elected to sell the device.

Valorada con 5 estrellas sobre 5

Reliable …

I appreciate all the support I received during the process. The amount I was paid was fair.

29 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a good experience …

Edited: The company did respond with a small additional payment, which is appreciated.
I doubt there's any point to this review as the company will refute anything I say. However, I was quoted $70 for my Note 9. It was in excellent condition. They claim burn in on the screen and scratches on the screen. They sent me pictures that don't show anything. They dropped my offer to $10. I accepted it simply because I feared the phone being destroyed in return shipping. Oh, and they cited a missing charger. Logical, since I'm sure they don't have any there. I'll stick to selling on Marketplace from now on.

25 de diciembre de 2025
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Gloria,
We did reach out and sent better pictures with a better explanation. There was an error on our part regarding the charger. That is not a requirement for a phone. We sent a 2nd payment of $20. The phone does have image burn and scratches all the way across the bottom. The original quote was for excellent condition, which is a like-new phone. It is very rare for a phone of this age to qualify, which is why the quote was initially as high as it was.

Valorada con 5 estrellas sobre 5

Very easy and pleasant experience

Very easy and pleasant experience. I contacted customer service multiple times and they were extremely friendly and quickly responsive. I would definitely recommend Whiz Cells when selling back your old device. A++ for sure

24 de diciembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Process was good, until the offer

I liked the process, except for the final offer. They offered me $15 less because my screen was scratched. But they sent me pics of someone else's phone with many scratches, including on the "rim". I took pics of mine before I sent it in. I had two small scratches. But I didn't know how to dispute it, and I figured the person that made the decision wasn't going to be honest anyhow.

24 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy to work with!

Just purchased a new Google pixel 10, and had a one yr old pixel 8a to sell. The Whiz cells gave me a quote on line, then sent label for me to ship. They cofirmed when it was received, accepted the trade in, and had a deposit my pay pal the next day. Very easy to deal with! And after donating lots of cell phones, tablets, etc, it's nice to actually get some money back on them. Will definitely use again

17 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Was quoted one price for 4 iphones and…

Was quoted one price for 4 iphones and they received them and only gave 1 amount quoted. Said the other 3 had scratches on sides and battery health was 84%. The iPhones were 3 years old they should have known this. So cut the quote down $220. I should have gone with other company.

20 de octubre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Got a lowball comparing to other…

Got a lowball comparing to other platform when they downgrade ur devices.

27 de octubre de 2025
Opinión espontánea
Logotipo de The Whiz Cells

Respuesta de The Whiz Cells

Hi Kelvin, we are sorry to hear that you are unhappy with our service. Your Oneplus 9 Pro had a battery health of 62%. It had to have a new battery. Take a look at how much it costs to replace a Oneplus 9 Pro battery. It is more than what your offer was reduced by. We do not like having to change offers. However, there is no way we could pay for the phone as if it had a perfectly good battery.

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