Thirtyone:eight Opiniones 

247
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... Ver más

Valorada con 5 estrellas sobre 5

The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... Ver más

Valorada con 4 estrellas sobre 5

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Caridad

Escrito por la empresa

Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(247)

64 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Only part of what was ordered arrived

Only part of what was ordered arrived. I had to phone 31:8 resources, they recognised that part of order was missing. It finally arrived on Saturday.

17 de febrero de 2026
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

We're sorry part of your order was initially missing, but glad you were able to receive a resolution from our team. If there is anything further we can do to help, please don't hesitate to contact us on 0303 003 1111.

Valorada con 1 estrellas sobre 5

Order never arrived

11 de febrero de 2026
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

We're sorry your order didn't arrive. As per our email contact, your order has been se-sent and should be with you soon.
If you have any further queries, please contact our team on 0303 003 1111.

Valorada con 5 estrellas sobre 5

Supply of resources

There was a good range of resources to support safeguarding. Those I selected arrived as expected and are of good quality.

4 de febrero de 2026
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

Thank you for your review – We're pleased you found our range of resources helpful.

Valorada con 5 estrellas sobre 5

Great shop

Great shop, ease of ordering and everything arrives on time.

29 de octubre de 2025
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

Thank you for your purchase and kind review.

Valorada con 1 estrellas sobre 5

No way to correct their error or talk to anybody

Was sent the standard digital DBS link by Thirtyone:eight. The site wont accept my correct driving licence number - despite my double checking with DVLA. The error lies with Thirtyone:eight, but the helpline is recorded messages only, no way to talk to a person to resolve the issue. Emailed but still waiting for a response. Very dissapointed, especially given the eyewatering amount of taxpayer's money that has been sunk into a semi-functional site.

9 de enero de 2026
Opinión espontánea
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

We’re sorry you have been experiencing an issue with the DBS platform not accepting your driving licence number. Our Disclosure helpline for DBS enquiries is closed over the weekend but you can call us Monday-Friday 9am-5pm on 0303 003 1111 and we will be happy to help, or we will be in touch soon with a reply to your email.

Valorada con 1 estrellas sobre 5

A Veneer of "Safeguarding"

This safeguarding company appears to protect the organisation rather than the child. When a concern about a child is reported, they simply say they will inform the organisation involved — even if the concern is about that organisation. Churches can therefore pay for this service and present a veneer of being “safe,” while in reality the system offers little genuine protection for vulnerable children. Principally it's business & profit, opportunistic not altruistic.

10 de noviembre de 2025
Opinión espontánea
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

Hi Siobhan,

We are sorry to hear that you're unhappy, and feel we support organisations over victim-survivors. Our desire is to be a victim-survivor-led organisation, and if we get that wrong, we want to learn from that. If you would like to take this further, giving us more context, you can do that here: https://thirtyoneeight.org/about-us/contact-us/comments-and-complaints/

It is possibly worth mentioning that as a charity, we equip members and callers with safeguarding information and resources, but we are not a regulatory or governing body, such as OFSTED. We do not have the authority or mandate to audit or review an organisation's safeguarding arrangements unless invited to do so by the organisation.

We acknowledge that there are currently limitations for the scrutiny of many settings working with children, which is something we are advocating for in our discussions with government and policy-makers.

Please contact us on 0303 003 1111 if you wish to discuss this further.

Valorada con 5 estrellas sobre 5

Very good resource material and excellent customer serviceI wanted the children's resources in…

I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight away. The full pack arrived in plenty of time and we ran a successful session for our children. Younger children especially loved the activity pack.

6 de noviembre de 2025
Valorada con 4 estrellas sobre 5

We bought posters and a few handouts to…

We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope was bent and had a hole before it got to me. Fortunately no loss of content, but posters were not pristine. I’d rather have had the A3 poster folded in half and not bent.

30 de octubre de 2025
Logotipo de Thirtyone:eight

Respuesta de Thirtyone:eight

Thank you for your review. Your comments have been passed onto our shop team.

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