Thoroughbred Diesel Opiniones 

2434
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased a torque converter from Thoroughbred Diesel that appeared to be drop-shipped from DPC. I sent back the core to the address provided on the paperwork on the box and followed all the instruc... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a hitch and paid for it immediately and was told 3 to 5 days shipping , half a month later still no parts so i called they made a mistake and never shipped it , and said three to 5 days again... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

6 days until 1 product showed up small bag of a couple of O-rings and a screen for a IPR sensor Other order was nothing but more injector O-rings no communication when $35 in shipping I receive one ho... Ver más

Valorada con 5 estrellas sobre 5

Thank you for the great customer service. Even though UPS completely botched the delivery you guys immediately stepped up not once, not twice but three times. No excuses, no complaining, no hesitation... Ver más

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1,6

Muy malo

TrustScore: 1.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 9% de las opiniones negativas

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1,6

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(2434)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very unhappy

Very unhappy. I placed an order with Thoroughbred Diesel only to find out later that they do not have the parts that they sold me nor can they tell me when I will receive the parts. It would be one thing if it was just a add on part but it is a part that I need to fix my truck. I would not recommend buying from them.

17 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five Star!

Historically and this order included, I've had nothing but a five star experience with thoroughbred diesel. Between the in-depth product descriptions, great vehicle matching and customer support, as well as the thorough (and speedy) shipping updates, this company has my business for life.

16 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

MAKE SURE YOU READ THE FINE PRINT!

So... I bought a non-remanufactured VP44 injection pump from thoroughbred diesel. To sum it all up make sure you read the warranty fine print before purchasing something from thoroughbred diesel. I ran my new VP for 4,000 miles before it died in the parking lot of my college, 250 miles from home. I am now without my truck and will be for 2 weeks by the time I get my pump back. I have to travel off-campus to some of my classes, this is extremely inconvenient. I am running plenty of fuel pressure from my fass lift pump. I tapped the wire with the stealth cover to not void the warranty, but man was I fooled. The PSG isn't even covered under warranty anyway, so what does that matter? They only warranty the internal mechanical components. And if anyone knows anything about the VP44, they know that PSG is the most common failure point. I was not aware this was not covered and now I have no other choice but to sell my truck because I'm a broke college student and I don't have money or time to deal with their warranty policy. They tell me the failure was because my stealth cover tap was not correctly installed but I took my time reading the directions and installed it properly. My main concern here is why did it fail 4,000 miles later and not on the first startup after installing the stealth cover if I pierced the needle too far? At this point I'm having to cover the cost of a new PSG, I'm buying a remanufactured PSG for $400 or whatever it is and selling the truck after. Their asking $700 for a non-remanufactured PSG. $700 is more than half the price of what I paid for my pump. I would recommend looking further than thoroughbred diesel for your parts.

22 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have an issue with Thoroughbred…

I have an issue with Thoroughbred diesel. They recommended a mishimoto radiator to me for my 2006 LBZ Chevy 2500 HD. Eight months later the radiator started leaking. I took it to a mechanic he said the weld on the radiator had failed. I called MishiMoto they said I would have to pay for shipping and labor to replace the radiator. I said your product failed in eight months why would I have to pay for anything. They said they will not pay for the shipping no matter what. I reached out to Vincent at thoroughbred diesel and he said there’s nothing we can do they make a quality product. Turns out that Mishi Moto makes a really crappy radiator. And thoroughbred diesel is covering for them. Do not use MishiMoto for anything and do not use thoroughbred diesel for any parts whatsoever. Thoroughbread diesel will not stand behind anything and they will not help to make things right.

28 de mayo de 2021
Opinión espontánea
Logotipo de Thoroughbred Diesel

Respuesta de Thoroughbred Diesel

Mr. Wagner, The radiator you speak of was purchased a year ago (may of 2020) and you reached out to us and Mishimoto May 2021. After several conversations you had with us and Mishimoto, Mishimoto offered to replace the radiator at not cost to you except the shipping cost of the failed item back to Mishimoto. We are not covering for anyone as the company already indicated they would replace the item for you once the failed item had been returned. We helped facilitate the conversation and ensure the company was aware of the issue and were working with you to correct the issue.

Valorada con 1 estrellas sobre 5

I purchased some kryptonite hub…

I purchased some kryptonite hub bearings from these guys through eBay. Waited damn near a month before I asked about the shipping status. Three days going by with no luck on a response. Never shipped my part. P1SS poor customer service in my opinion. By far the worst service I’ve experienced. God dang Chinese sellers are 100 times better than this so called American company. Just got out of business already.

12 de mayo de 2021
Opinión espontánea
Logotipo de Thoroughbred Diesel

Respuesta de Thoroughbred Diesel

Jay,
Thank you for leaving the review. We pulled the order you referenced above and the correspondence between you and our marketplace lead. Our lead replied to your email providing you with an estimated ship date and asked if you would like to wait on the shipment or if you would like to cancel. You indicated that you would wait for the product. The order was shipped and delivered.

Valorada con 1 estrellas sobre 5

Bought the 2 year warranty vp-44

Bought the 2 year warranty vp-44. Installed it the truck ran for 2 miles then crapped out. I suggest if you need this pump by it any where else but here!

11 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad part, poor customer service!!!!

Put my truck in a shop here in Cynthiana, Ky 11/17/20 (very reputable shop)
They purchased a VP44 injection pump from Thoroughbred Diesel & installed the pump (24 month warranty). 3 wks later the pump goes out with 653 miles. My shop sends pump back for warranty which Thoroughbred sent out somewhere else to check out. They said warranty was voided because it was contaminated from water......I call BS!!!
My truck had been to a shop prior to this to check for water, they drained & dropped tank cleaning, change filter etc which I have receipts for. The shop that installed pump also checked for water ( none found)
Wes at Thoroughbred diesel would not honor warranty so I called & tried with no luck. Called again to talk to owner but kept getting the run around, never did get to talk to him also left a voice mail to return my call which owner never did. Called again and talked to Vince, I told him i would like to get this resolved since my truck has been back in shop since 12/17/20 which is way to long to be resolved. Needless to say he didn't care & his customer service was very immature. I would think that if the owner truly knew all this bad feed back was going on that he would check into it because this is a poor excuse for a business, period!!!
I also told Vince he would be hearing from my lawyer, he started shouting something & hung up.......again,Very Immature.
My advice would be not to buy anything from this company period, even if you have to pay a little more for a reputable company because in the long run it will be well worth it. I have heard from people in person who got ripped off by them, wish I had known before this.
Oh, if anyone has had to use a lawyer for them please contact me.
We are going after them big time and will also post my reviews on other sites & BBB along with Ebay which they sell their parts on too. which I suggest the rest of you who got a bad deal do the same thing.

6 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t do business with them again.

Bought a vp44 injection pump for $1225 a bd diesel stealth cover for $69 on 8/11/20. After troubleshooting the truck for two weeks called about the pump being bad. I sent the pump back to the shop to test (it is not thoroughbred, it’s the shop that actually rebuilds them, thoroughbred does not build the pumps) it test good on the test bench after I tried to emphasize that the pump acts up when hot (hard hot starting, stalling when shifting, and loping idle) had none of these problems after installing a pump from blue chip diesel. They refunded only $900 so I’m out almost $500 after shipping this bad pump back and fourth and two months of my truck not running right. Website says you can tap pump with a stealth cover but that was the reason they used to not give me full refund. Not recommend

18 de diciembre de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

Broker of parts shipping info not given

Ordered a injection pump, injectors, and a lift pump. Injection pump shipped timely. The remainder of the parts didn’t get marked as shipped until 5 days AFTER my order. I called and was told the injectors and lift pump have a lead time from where they are shipped. This was not conveyed on the website and now a truck is down and costing money as it sits. I won’t purchase here again.
If the information about when things shipped would have been given on the website I wouldn’t have a issue. People have to plan around things like this.

27 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received part, I paid for.

I ordered a part in early Aug. 2020. Received an e-mail stating my ordered was fullfed. Never received order. When I contacted Thoroughbred Diesel and finally spoke to a live person, after several attempts, I was advised product was returned to vendor. If I had not called , I would have paid for a part, which I did not receive. Purchase your diesel parts elsewhere, so you know you will recived, what you paid for.

29 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Call the company with some questions and answers were provided very quickly. Very fast with there shipping too.

25 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud alert read before you buy anything

I purchased a set of new injectors that are junk. I had them third party tested only to find out of six of them are bad and when I called Thoroubred diesel the first guy I get on the phone tells me there reman injectors so I referred him to his sales listing of longer than 6 months and he sees that his listing says there (new) and can’t explain how so I get referred to a guy named Vince who just lies to me and makes arrogant remarks about how he is not obligated too help me but he’ll do me a favor and give me a favor maybe?? Even after he finds out they committed fraud and saw my third party test results. Absolutely unexplainable Fraud. Vince is a control freak. He knows about the fraud and just continues to play games. Federal and state complaints are being filed today.... 8/19/20. Lawsuit pending wait and see. What a joke!!!!!

19 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a joke I ordered one…

This company is a joke I ordered one tailgate net and they could not even produce these people sent me a delayed shipping date and then a few days before that date sent me an email asking if I received my order when they knew I did not they did not reimburse me my money and I had to go back-and-forth with them over the phone with some guy named Vince and some girl that is absolutely clueless regarding tracking this shipment was less than 1 pound and should not have been a problem but apparently it was for this company

16 de julio de 2020
Opinión espontánea
Logotipo de Thoroughbred Diesel

Respuesta de Thoroughbred Diesel

Sean,
So glad you left this review. If you recall, we notified you that your item was on a backorder via email with instruction to advise if you would like to keep or cancel your order. You called in on Friday and spoke with an employee and told him that you wanted to cancel the order. That employee advised that the order would be canceled and refunded which it was. You all continued to have a conversation about the area you currently reside as it was familiar to our employee. Fast forward to the next time you called in (today) and spoke to our tracking department and to Vince (whom you spoke with on Friday). Our tracking department was unable to provide tracking because the order had been canceled per your request last Friday. Our employees do not have to entertain calls in which the caller continues to verbally berate and use highly inappropriate language so yes, Vince ended the call because you were unable to calm down and have a civil conversation. If any of this does not ring a bell for you, let me remind you all of our calls are recorded and we have already isolated the call in which you cussed Vince relentlessly for an action you asked him to complete. If there is anything else you would like to discuss just let me know.

Valorada con 5 estrellas sobre 5

I have ordered quite a few parts from…

I have ordered quite a few parts from here and have always received the correct parts. I ordered a BD diesel steering box brace for my truck on December 20, 2019 and received it on December 21,2019. I installed the brace the following day and seemed to help. They have always helped me with my questions.

24 de diciembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought a map position sensor…

I bought a map position sensor thoroughbred diesel It was Faulty I tested the ohms and continuity myself On it and my engine harness It's a badd sensor And even though it's very small and inexpensive to give a label for such an item They would not give me a return label I should have just purchased it from Cummins sales and service Directly. I would not recommend buying stuff from thoroughbred diesel not only were they unwilling to help They hung up on me 3 times and I wasn't shouting or being rude at all they were unprofessional

23 de diciembre de 2019
Opinión espontánea

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