Formula 1 Opiniones 

Terrible company. I assumed being the "Official" ticket site would mean a good service. I had an alert set up to notify me when Belgian GP tickets were available and immediately spent a lot of money on 2 seats at Au Rouge - for a special birthday treat. A few months later I had an email to say that we've been moved - to a grand stand in the middle of the straight - not a place we would EVER choose to sit. No amount of complaining helped and the only explanation given was "it's a sell out" - so why did they give MY tickets to someone else??. They claimed that the grandstand was the same value and my only other option was to have my money back - but we had planned our trip and wanted to go.

Bought tickets directly from the F1 store online expecting them to have decent seats, on previous occasions we purchased them through third parties. Initially the service seemed good and was straightforward. We attended the Austrian GP 2022 and the seats we were allocated were of a restricted view (we have proof in pictures, people are literally standing in front of us blocking the view and there are railings which are part of the stands in the way), we were not informed of this or given a chance to say no to these seats. I contacted the ticket store, it took weeks for anyone to contact me and this is after the second time I tried to contact them. A person called Maria asked me to send pictures when they finally responded and her response was the tickets are non refundable, I chose to email back and explain that I should have been told of the restricted view and they should be sold at a lower price like in theatres if this is the case or allow us to reject the seats. They came back and explained the tickets were non refundable and that she had spoken to her manager who ‘knows the circuit well’ (proof in email) and says the seats weren’t restricted even with me showing them proof! She also said there was a big tv screen in front of us, if we wanted to watch it on tv I would have stayed at home.

Bottom line is don’t purchase directly from the store, these people make way too much money to care about anyone, we spent over £600 on these tickets you’d think you receive better customer service or at least want repeat customers. There was no goodwill gesture or anything, the aftercare is extremely poor as indicated by previous reviews. I have had better care from third party providers.

We received general access tickets as a Christmas present and Florencia L. from
Customer Service helped us upgrading them to seats. 5stars for the service and we are excited about the race in May. Kr from Denmark

easy and understandable website to operate on.

Belgian Grand Prix child ticket shambles or scam?
We bought tickets in December 2020 in the hope that we could attend the Belgian Grand Prix in Spa. The tickets were a special birthday treat for our 15 year old who, like many, had an awful time during lockdown.
As travel advice is still confusing we called F1 to understand our options . Result: unless you are double vaxed you can’t go. As our son is 15 he isn’t vaxed. No refund or postponement (our preferred choice) options.
Absolutely disgusting and rude representative on the phone who actually said “many children from the U.K. are doubled vaccinated” - unbelievable.

official f1 ticket reseller

After coronavirus they have refused to refund fans.
Not kept in touch with updates
Blaming the promotor of events
5 months on and still no refund