Tiimely Home Opiniones 

953
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to transfer money from offset account to pay invoices straight away. They schedule it for 2 hours later. Don’t have access to your own money when you need it. Tried to call customer service bu... Ver más

Valorada con 5 estrellas sobre 5

Working with you as my mortgage broker has been such a positive experience. Having known you for years, I already knew you were someone I could trust, but you went above and beyond throughout my h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a fantastic experience working with Sam. Sam made the refinancing process clear and straightforward, kept us informed at every stage, and worked hard to achieve the best outcome for us. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tiimely provided same level of service as my local broker, although remotely via calls and video call. They offered the benefit of cash back offer which helped offset the fees in refinancing. My local... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Prestamista hipotecario
  2. Corredor hipotecario

Sobre Tiimely Home

Escrito por la empresa

In 2017, we launched as Tic:Toc Home Loans, introducing The World’s First Instant Home Loan®. A world-first innovation that changed the way Australians fulfilled their home loan.

Since then, we’ve evolved beyond our price and speed proposition. What began as a faster way to get your approval has become something much bigger, to become Australia’s leading online home loan destination. Now as Tiimely Home, we combine our innovation with real human expertise to make every step of the home loan process faster, smarter, and simpler. We are here to support Australians refinance, buy, and invest with confidence.

With access to multiple lenders, competitive rates, and expert support all the way to settlement, Tiimely Home is helping thousands achieve their home ownership goals on their terms.

Apply now ↗

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Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

953 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(953)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I’m beyond grateful to Timely Home for…

I’m beyond grateful to Timely Home for their incredible service, especially Jordan and Resham, who went above and beyond to help us. As a first-time refinancer, I was amazed at how smooth and fast the process was – I had my refinance settled within two weeks after submitting my application. The service was top-notch, and I locked in an amazing low rate. I’m beyond thrilled to be a Timely customer, a HUGE thanks to the whole team!

1 de abril de 2025
Opinión espontánea
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Respuesta de Tiimely Home

Hi Emily! Thank you for your wonderful review and congrats on the refinance! It's great to hear that your experience with Tiimely Home is exactly what we expect for our customers. I'll be sure to forward your feedback to Jordan, Resham and the wider team. We're here for any questions, so don't hesitate to reach out ~ Alex.

Valorada con 1 estrellas sobre 5

Bad for existing customers

Definitely would not recommend. As an existing customer they are charging me a higher rate than advertised to new customers and my request to have it lowered has been rejected. We have to refinance away from Tiimely to get a good rate again.

At least I'll be able to join a new bank with an app and faster Osko transfers!

17 de marzo de 2025
Opinión espontánea
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Respuesta de Tiimely Home

Hi Rhys. We’re sorry to hear about your experience and appreciate you sharing your feedback.

At Tiimely Home, similar to many other lenders, rates offered can vary depending on a range of factors such as the type of loan, economic cycles & RBA movements. However, we do consider rate review requests on a case-by-case basis. We understand how important a competitive rate is, and we’re always happy to discuss—however sometimes individual circumstances mean we cannot always meet the request in full.

Regarding the app and Osko transfers, we’re actively working on a new app that will include Osko access, making transfers faster and more seamless. We know this is an important feature for many of our customers, and we appreciate your patience as we transition.

We’re always striving to improve, and we value your feedback. If there’s anything else we can do to help, please let us know ~ Alex.

Valorada con 2 estrellas sobre 5

Systems improvements required…

Everything went smoothly right up until the settlement happened. It was only after this we realized that there is no internet banking app, no Osko payments, and now a 2 week delay in issuing our cards. Also no Apple pay. We had planned to switch over our banking to operate of the offset accounts but will keep everything set up as is until the systems improve. Not giving a lot of confidence at this stage

10 de diciembre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hi Liam. Congratulations on settlement. It's a big moment. Thank you for your feedback, I've shared it directly with the team. The team is available for any questions should you have them about your post-settlement experience ~ Alex.

Valorada con 5 estrellas sobre 5

Quick for pre and full approval

It took a week before we got assigned a credit assessor. But after that it was very quick and smooth to getting pre and full approval.

16 de octubre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hi Carl, congrats on the home loan. Glad to hear with was quick and smooth ~ Alex.

Valorada con 5 estrellas sobre 5

Very Satisfied

Refinancing my home loan was very straightforward and completely online. Very happy with the service and support provided.

2 de noviembre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hi Shannon. Congrats on the refinance. Don't hesitate to reach out if you have any questions ~ Alex.

Valorada con 5 estrellas sobre 5

We were approved for full finance for a property purchase

We were approved for full finance for our new purchase in 4 business days!. It was unbelievably fast. The process was simple and seamless as everything is online. The few times I called Tiimely the staff was incredibly kind, courteous and helpful. Our credit assessor Vik stayed in touch every day and went out of his way to process our application quickly. I honestly cannot recommend Tiimeky enough. I’ve already told so many friends and family about them! 10 stars!

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey Rebecca, congrats on the home loan. It's always wonderful to hear when customers have exactly the experience we expect! So kind of you to recommend us to others. Be sure to reach out if you have any questions ~ Alex.

Valorada con 5 estrellas sobre 5

Incredible service and support

Our broker Barb was incredibly supportive throughout the process. It would have been impossible for us to get a home without her.

She always responded quickly and guided us through the many steps with our lender.

She made a very complex process so easy and we will always be grateful.

29 de octubre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey Callum! Cheers for the feedback and glad that you were able to find a solution through Tiimely Home broker. I've let Barb and the team know about your review ~ Alex.

Valorada con 5 estrellas sobre 5

They are easy to deal with and have a…

They are easy to deal with and have a more open style of communication regarding the home loan we applied for. The big banks don't really care about your individual circumstances, but timely gave us time to support ourselves out.

23 de octubre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey GXT! Glad to know the team could help out and were easy to deal with! Be sure to reach out if you have any questions ~ Alex.

Valorada con 5 estrellas sobre 5

Thank you Tiimley

Quick responses
Friendly team
Trying their best to make things easy

11 de octubre de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey Michael, thanks for the feedback! Always doing our best for customers. Reach out anytime for help ~ Alex.

Valorada con 5 estrellas sobre 5

Truly excellent service

I'm a first home buyer and had absolutely no knowledge of anything about housing market or home loan application. Everyone at the customer service on the phone and the online chat service helped me understand things I didn't understand and answered all my questions. They all responded professionally yet friendly, and showed me respect. In addition, there was no waiting time till someone start responding on the phone or online chat. Overall customer service experience was 10/10. I am impressed. Really.
Home loan application process was easy and simple. It took me a couple of days to get a pre approval as human had to check my document manually but I was pretty happy. I'm happy with the rate I got as well.
I had to settle ASAP, so I was a little worried about how fast can things go. Tiimely home loan worked pretty fast and everything went smoothly.
I have been in Australia for 10+ years and I think this is one of the best service I ever experienced in the country. Many companies use useless robots answering customers and it results in annoying people even more these days. Given that, I think it's kind of rare to experience this level of good customer service. I truly hope they keep doing what they do.
I can recommend anyone Tiimely home loan with confidence.

1 de agosto de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey KN. Wow! What a great review. Thank you for taking the time to write this up. Glad we could work through this smoothly and quickly. No robots to talk to here at Tiimely Home, it's a great group of people who know their stuff and are ready to help. Thanks for the feedback and recommendation ~ Alex.

Valorada con 5 estrellas sobre 5

Great low rate and simple process.

Low interest rate, clear and simple application process, processing time 2-3 days, excellent communication, responsive to all enquiries and questions.

31 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey, Annalise. Thanks for taking the time to leave your feedback, it's great to know it all went well ~ Alex.

Valorada con 5 estrellas sobre 5

Barb you are the the best!

Barb, as you know you are simply the best! Fast approval and absolutely perfect support!

8 de agosto de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey, Jacob. Thanks for the wonderful review! I've let Barb and the team know ~ Alex.

Valorada con 5 estrellas sobre 5

Great experience as a First Home Buyer

I've been in talks with Tiimely for the past few months to find the right property. Assessing our credit was very straightforward, but finding the right property was a bit more nuanced. Thankfully, all of their staff have been extremely helpful, I've never had issues sending an email or making a call, as they've always responded extremely quickly! And we definitely got assigned a very patient and understanding credit assessor in Sumaiya who has guided us so much in this process, especially as first home buyers. Definitely recommend their team.

24 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

G'day Vic. Cheers for the comprehensive feedback. I've shared your review with Sumaiya and the team. It's great to hear that with good communication we were able to sort out your first home loan! Congrats and welcome to Tiimely Home ~ Alex.

Valorada con 5 estrellas sobre 5

Great experience

I had a great first experience of getting a home loan through Tiimely. I was quite impressed with how friendly and helpful email correspondence was (thank you Jake) and everything was sorted in such a quick time frame, all online which made it stress free and simple for me. I couldn’t be more happy and grateful. I highly recommend, thanks Tiimely!

23 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Thanks for the recommendation, Emma! Congrats on your loan with Tiimely Home. I've shared your feedback with Jake and the team. Quick and stress free, exactly how we like it ~ Alex.

Valorada con 5 estrellas sobre 5

The process is so quick and easy

The process is so quick and easy. I did not expect my refinance will be approve within three days and they give a low interest as advertised. Sumaiya is so helpful. I will definitely recommend this to my friends.

19 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hi Maynard. Thanks for the feedback! Glad your refinance with Tiimely Home was easy. I've let Sumaiya and the team know about your review. Cheers for the recommendation ~ Alex.

Valorada con 5 estrellas sobre 5

So far so good

While we’re still in progress of the loan so far the experience has been great. The application process was simple, communication was clear and prompt.

27 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

G'day Nick. Glad to hear everything is going well. Don't hesitate to reach out if you have any questions ~ Alex.

Valorada con 5 estrellas sobre 5

My experience so far has been…

My experience so far has been faboulous, wonderful, amazing. I got home loan approval in a couple of days. Their online Chat is very helpful, they answered all my question every time and ontime. Their process is very clear and online which made my life easy.
Special thanks to Susie Yates.

25 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey Sardar, thanks for your energetic feedback! I've shared it with Susie and the team. Awesome to hear you found the process seamless ~ Alex.

Valorada con 5 estrellas sobre 5

Very competitive rates

Straight forward and very competitive interest rates. Easy to refinance with and can potentially save you more than a thousand dollars a year in interest in the current market.

11 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hi David, thanks for your review! Glad you were able to easily refinance with us! Be sure to reach out if you have any questions ~ Alex.

Valorada con 5 estrellas sobre 5

Tiimely have been so helpful and…

Tiimely have been so helpful and available from the beginning. They were quick to get everything assessed, including a formal valuation of the property and kept us informed of each process. Would highly recommend them.

8 de julio de 2024
Opinión espontánea
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Respuesta de Tiimely Home

Hey Belinda! Glad to hear everything was quick and easy. Cheers for the recommendation ~ Alex.

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