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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The tile quality is excellent, and the service was very good. The only thing I felt was a bit too much was the delivery charge of £70, which was more than half the cost of the tiles themselves. That d... Ver más

Valorada con 2 estrellas sobre 5

No confidence, so no order. We ordered and paid for a sample which arrived pretty quickly and well packaged. However, it was not the colour code ordered. (Brown instead of blue). I called and was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had exactly what I wanted. Sample confirmed my choice. Easy to order. Tile price was very competitive. Delivery was expensive at £69.99, but I suppose to be expected due to pallet required and distanc... Ver más

Valorada con 5 estrellas sobre 5

5 Stars - Fantastic Range and Customer Service! We recently ordered large 1.2m x 1.2m tiles from Tiles Universe for our kitchen, and we are thrilled with the range and quality. The tiles look amazi... Ver más

Información sobre la empresa

  1. Tienda de azulejos y baldosas

Escrito por la empresa

Tiles Universe is an online tile store featuring hundreds of premium and luxury tile products. The user-friendly platform has become the number one destination for both residential and commercial customers in need of tiles and tile accessories. While shipping tiles nationally, Tiles Universe is one of the largest tile stockists in London, having provided tiles across the city for many years. Whether you are looking for floor, wall, bathroom or outdoor tiles, Tiles Universe is the website for you.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

150 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(150)

27 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

100% recommend

I will definitely order again with this company and will recommend them! I was very frustrated and worried about my order as I experienced a problem with the delivery but as it turned out they are a legit company who cares about their customers and they want you to have the best possible experience. The customer service was really helpful and kept me updated as they was trying to sort out the issue! As for the tiles themselves are even better than expected!!

15 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great price, great product and some of the best service I have received in a while

I don't normally write reviews but my experience with Tiles Universe warranted it. I had an issue with tiles for our bathroom install just over a week before it was due to start and needed to find different tiles with not much time to spare. I found a design I liked which was stocked at a few places, but didn't have time to get samples sent and then get the actual tiles. I called up Tiles Universe customer service and they arranged for me to be able to drive directly to their warehouse (which was closer than their showroom) to see and collect the tiles straight away if I liked them. When I unloaded the tiles, one of them in the packages was unfortunately cracked, but they refunded me for that tile that same day. They did all this for a small order of only £150. They were always quick to respond, flexible in finding solutions and extremely helpful. Also, they offered the tiles at the best price!

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

High Quality Products, Efficient Delivery

Very helpful company, dealt with all my enquiries with patience and detail. They have a nice range of products of high quality, efficient delivery also. I will be reaching out to them again for future interior projects!

7 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tiles Universe Review

Tiles Universe provide a professional and thorough service, offering great advice and assistance during our purchase. They have a variety of options as well which makes it easier to compare them all. Definitely recommend!

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

fantastic tile shop

I recently had an outstanding tile shopping experience. The staff's expertise and warm service made the selection process stress-free. They went above and beyond, offering valuable advice and ensuring prompt delivery. I highly recommend this place for top-notch service and quality tiles.

24 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered some really pretty tiles…

I ordered some really pretty tiles around two weeks ago that I was super excited to receive the order was going to be delivered kerb side with a phone call before arrive my tiles was delivered in front of my skip no phone call no one was home my tiles went missing I contacted the company and all the compan have said is we have a picture of your tiles being delivered and left on site so there’s nothing we can do.
I have never in my life experienced such horrible service and lack of accountability and not one form of reimbursement disgusting treatment

15 de febrero de 2024
Opinión espontánea
Logotipo de Tiles Universe

Respuesta de Tiles Universe

I hope this message finds you well. We sincerely appreciate you taking the time to bring your concerns to our attention, and we apologize for any inconvenience you may have experienced. We understand the importance of your order, and we are committed to resolving this matter promptly.

Upon reviewing your case, we have confirmed that the tiles were successfully delivered to the provided address on [delivery date]. Our records indicate that the Proof of Delivery (POD) was signed and captured on the delivery date. Additionally, we have attached pictures of the delivered items along with the signed signature for your reference.

We understand that discrepancies or unforeseen circumstances may arise, and we want to assure you that we take these matters seriously. Our team is dedicated to ensuring a positive customer experience, and we are actively investigating the situation to identify any potential issues.

To expedite the resolution process, we kindly request that you verify the delivery address and check with all relevant parties at the delivery location. Sometimes, items may be misplaced or overlooked within the receiving premises.

If, after further investigation, you still believe there is an issue with the delivery, please provide any additional details or concerns you may have, and we will promptly escalate the matter to our shipping and logistics team for a thorough review.

Your satisfaction is our top priority, and we are committed to addressing this matter with the utmost urgency. Please feel free to contact our customer service team at info@tilesuniverse.co.uk or 07500001270 with any additional information or concerns you may have. We appreciate your patience and cooperation in resolving this issue.

Thank you for choosing Tiles Universe. We value your business, and we look forward to resolving this matter to your satisfaction

Valorada con 5 estrellas sobre 5

Great Customer Service with Tilesuniverse

Excellent quality tiles delivered in good condition and with care.
Pleased with the design and ability to order a Sample tile to help us decide.
Easy to deal with website and payment.
I will recommend to purchase tiles through them as they are trusted company.

17 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

From choosing the tile to the exceptional service , and price was right too for the massive porcelain tiles , which I did a lot of research on … the staff very helpful mr. Singh and the delivery was on the time promised

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

This is my first time I will deal with tile universe. They have a good range of tiles to choose from. They accommodated my excesses and delivery was in phases to allow me ascertain if I needed more. I was also able to review my choices after the sale and their customer service was spot on. I will definitely recommend them and use them again.

1 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service provided was exceptional

The service provided was exceptional, surpassing all expectations with its efficiency, professionalism, and remarkable attention to detail.
Their extensive expertise in tiles and tiling techniques was evident, showcasing a deep understanding of various materials, patterns, and precise installation methods.

9 de noviembre de 2023
Opinión espontánea

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