Timberland Opiniones 

Bought a pair of boots online but quality wasn't as good as I hope. It says it's leather but looks PUV to me. The return process was horrible. It was sent back via Yodel and I can see from the return tracker that it took them a couple of attempts to deliver to Timberland warehouse - whole process took a week. Didn't receive any confirmation from Timberland. Yodel said it was a bulk return and they were not able to confirm it was received but they provided a parcel number.

Contacted Timberland customer service and it was frustrating dealing with them. I was redirected to replying back to them via email instead. Will not be buying from them again.

Courier left parcel on front door step for the whole world to see unsurprisingly it wasn't there when I got home from work.
Between Timberland and Yodel I have never come across such incompetence in a companies attitude to dealing with the matter. Timberland are point blank refusing a refund as they say the parcel was delivered and Yodel have already told me the driver shouldn't have left the parcel on front door step it goes against their delivery policy. To be fair to Yodel they have been nothing short of helpful trying to resolve the matter which Timberland have not been. Would never recommend anyone buy anything from Timberland online as anything goes wrong you will be getting no refund or any help from them.
Timberland are an absolutely awful company to deal with will never again buy a product of theirs

Awful customer service. Had an issue with payment, fortunately it didn't go through but have not had a reply what so ever in a week almost. Having read the reviews below glad I didn't complete my order in the end. Will be shopping elsewhere.

Appalling customer service. My son received a v nice rucksack as a gift at Xmas. Unfortunately v badly made and shoulder straps parting company with the bag after only a few uses. Poor quality, not fit for purpose. Because I cannot provide proof of purchase, they are not interested in rectifying by repair, replacement or refund. 'Our team's decision is final"

Don't order from Timberland, there shoes are now poorly made and glued together with cheap leather.

Returned 3 pairs of boots and still not received a refund over 3 weeks later, I've had to open a PayPal claim

I ordered and paid for delivery, but the delivery company Yodel delivered my order in the bin. I didnt specify my bin is my safe space , and next morning my bin was going to collected, if my house friend didnt look fron cctv we wouldnt know and my order would gone. I contact Timberland and ask for a refund as the package was in terrible condition after left to the bin, but they asked me to send the package back, so ı have to spend time for this terrible service. Anyway they could at least offer delivery fee refund BUT as they are terrible service they didnt.

Ordered a £190 pair of boots from Timberland online, “delivered” by Yodel to my non-existent building caretaker and posted a picture of dropping it off the building lobby. Complained to the company via phone and email, and asked for refund or store credits - they said they cannot take responsibility that their carrier did not deliver the parcel properly. That’s it. No further help offered, no apologies. This is one of the worst customer service I’ve ever experienced. This company does not care about customers losing money and losing trust with them. DO NOT BUY from them online if you don’t want to lose money that you’ve earned/saved.

Hey Timberland customer service rep Alexandar, I know you have my email. I’m still waiting for your answer.

Collecting returns is a nightmare, if you don't have a Yodel drop off point near you. So, if you live in the New Forest, don't BUY ANYTHING FROM TIMBERLAND ONLINE!

Very poor customer service.
On yodel website it says that there will be three attempts to deliver a parcel. I'm paying for a product and i expect it to be delivered to me and not to neighbour . I never chose a neighbor or a safety place for the parcel. I'm not willing to walk around the flats, knocking around people's doors asking if maybe my parcel is there, i don't know people that live in flats around me. If the courier doesn't have the confirmation of delivery, I expect them to do the investigation where it gone missing. Once again, I've not specified any neighbour!!!! I

DID NOT RECEIVE ANY HELP FROM TIMBERLAND (I don't have the package or money) AND I FEEL CHEATED!!!!

Dealing with this company has been an incredibly frustrating experience. The lack of customer service is glaring, and they've taken my money without delivering the promised goods. While I acknowledge that UPS is involved, it's disheartening that they don't uphold transparency and instead resort to making false promises.

22.12.23
1. My son bought me a Timberland Gift Card voucher, but I never received it.

2. It took him 15 working days after phoning and emailing Timberland to get another voucher sent to me.

18.01.24
3. I went to use the gift voucher. However, I had missed one of the items I wanted to buy, due to the card being sent to me so late by Timberland. So, I chose another item, but when I went to the checkout my gift card was not showing in the total. I then phoned Timberland and explained I was concerned it was not showing in the total and I didn't want to have the money taken out of my account, as I would go into the overdraft. I was asked for the code I used, then I was put on hold and presumably the person spoke to a manager. I was then told it would be okay and the gift voucher would work after completion. While on the phone to Timberland I checked my bank and saw the total amount was pending. I was then told the money would not be taken until the item had been dispatched and Timberland would be able to look into it and would get back to me.

4. Received an email after the call asking me to send the voucher so Timberland could look into it, as the gift card digits looked wrong. This was after saying it was okay!

5. I replied straight away with a pdf of the voucher and also asked to confirm it had been received.

19.01.24
6. No reply, so emailed again.

20.01.24
7. Received an email saying my order would be delivered, which it was.

22.01.24
Total amount taken out of my bank account, after being told this would not happen.
Phoned Timberland first thing and was told that a different department would phone me back by mid day to sort the problem out.
Did not receive the call. Phoned Timberland again to be told I would have to wait for a response. I asked to talk to a manager but was told it would take 2 days minimum for this to happen and might be better to email!

I then decided to return my order to try and get my money back from Timberland ASAP.

24.01.24
Over a month since this mess started and still no one has sorted out this gift card. A company like Timberland I would have not expected this, very disappointing. Will never use again once this mess has been sorted.

The whole process of order to delivery is beyond normal delivery times .
I gave up and asked for refund (cancelled the order before receiving) .
Day 5 no refund processed.
Very bad company to order and the customer service shocking ….

Not suggesting to order online .

After reading these reviews after already ordering I was worried.
However my first order reached me in no time (surprising for Yodel) which had to be returned due to size.
Re-ordered and no issues with second order and refund for the first was no hassle

Boots returned a month ago and no refund. Being told that there is a backlog and no indication of when refund will be processed. Poor communication on phone and taking a week for them to reply to emails.

I bought two ,two packs of crew socks. They are so tight to get over the ankle size 42 that I cannot wear them.Customer service is very poor and I want to send them to their CEO to show him/her . My wife who is UK size 6 can only just get them on. Another case of cutting costs to increase profits at the expense of quality.

I bought my son a pair of boots from timberland and they were supposed to be water proof , after a month the stitching come away and he's feet was soaking wet, took them back to cribbs cause way to be told by a young manager that my son had been walking to much that's why they haven't lasted .
never heared such a ridiculous statement in my life, I thought they were a walking boot and its like saying there water proof as long as you don't get them wet

🌟🛍️ Amazing Experience at Timberland, Braintree Designer Village! 🛍️🌟

Just visited Timberland in Braintree and was blown away by Mel's service! 👏 She was super knowledgeable about the products 🥾, incredibly helpful, and had a great attitude. 😊 Mel made shopping there a joy! 🎉 If I could, I'd definitely hire her for my own company. 🙌 A big thank you to Mel for a 5-star experience! 🌟👍

Bought 2 pairs of boots with cleaners & brush.

Cleaner got lost en route, they issued a replacement same day and arrived quickly.

The test of a good company is when something goes wrong & these guys passed with flying colours.

Top boots too 👍

Many thanks.

I bought 2 pair of Timberland boots last month and I had to return them straight away, firstly because they were bigger than expected and the quality wasn't like the old Timberland I had some years ago. I have send 3 emails, no one answers the customer service line and there is no refund [£175] of my money. If that is the best customer service that Timberland can offer then I did well that I bought boots from a different brand. If anyone from Timberland customer service really reads the reviews can you tell me when I will have a refund? Thank you.

Ordered boots on the 12th, and shipping said it would take 3-5 business days to arrive. It’s now been 5 business days and the order is still processing on the website. I sent an email which they said they would be respond to within 2 working days, which has now been and gone. I tried to call and the automated line service said all the lines were busy and hung up on me.

I’ve paid £170 for shoes I don’t have yet.

Update wed 20/12/2023: I tried calling again and now the automated message just says that they are closed (although on the website phone lines are closed from the 25th) and that they are open Monday-Friday. I also tried live chat again multiple times and could not get hold of a real person. Amazing!