Timberland Opiniones 

Awful quality uncomfortable and short lasting £150 in the bin

I have been a loyal customer of Timberland for years and own multiple pairs of their boots. Up until now, I have never had a single issue, but my experience trying to get a clear manufacturing defect resolved has been completely unacceptable.
I was gifted a pair of boots purchased from the London store in February. Recently, the sole completely started coming away from the boot. After having to temporarily glue one side at a local cobbler, the other side is now lifting as well.
I took the boots into the Edinburgh store for help, but the staff were completely uninterested and refused to do anything because I don't have a receipt for a cash gift. To make matters worse, when trying to contact their official customer service phone line listed online (0800 023 2478), it routes directly to a speaking clock instead of a support agent.
As a loyal customer encountering my very first product failure, I expected a premium brand to stand by the quality of their footwear. Instead, I have been met with zero support, an unhelpful store team, and a broken customer service line. I want this issue sorted out by a corporate representative who actually cares about customer retention.

Awful corporate BS from Customer Service
Parcel 'accidentally ' got delivered at the 'wrong' address and nobody could give two hoots. You just hit a wall of utterly meaningless corporate speak. Do not use Timberland, buy them somewhere else or buy something else.
I'd give zero star rating if I could

I have purchased timberland footwear for many years. However the soles are disintegrating i took
them to a cobbler he told me that the sole is defective and irreparable he also said that timberland used defective materials and disconnected using the materials. Timberland refused to offer any reparation. And said that i should try and get the boots repired at my own expense. I will never purchase timberland again and hope that i have deterred anyone form purchasing from timberland they are using cheap poor materials.

So disappointed in that Timberland has allowed its great reputation for American engineered built to last footwear appears unaware or bothered that its classic boat shoes have been compromised by inferior manufacture and cheap materials My latest of many Timberland deck shoes have lost their paper thin lining after 6 months and appear lighter than my last pair
Bought my 1st pair in Seattle in the late 80s and they lasted me 10 years of intense wear Made in the US then Have been chasing that experience ever since but the company seems to have lost its soul

⭐ TIMBERLAND — SHOCKING PRODUCT QUALITY AND A COMPLETELY UNACCEPTABLE APPROACH TO CUSTOMER RETURNS
My experience with Timberland has been absolutely appalling. I recently ordered a pair of shoes from this supposedly reputable brand, expecting decent quality and comfort. Instead, I received shoes that were so poorly designed and uncomfortable that the front dug painfully into my toes. The quality was nowhere near the standard I expected, and I considered the shoes defective and completely unsuitable to wear.
I returned them and clearly stated on the returns form that I believed the shoes were defective.
I was then charged £2.95 in return postage. Timberland's stated position was that if, after inspecting the shoes, they also found them to be defective, the return postage would be refunded.
Here is what makes this experience so frustrating: Timberland has not even told me whether the shoes have been inspected. There has been no clear explanation of whether the alleged defect has been assessed, no meaningful update about the outcome, and no confirmation of whether my £2.95 postage charge will be refunded.
Instead, I am simply left out of pocket.
I reported a problem with the shoes, returned them as instructed, and expected Timberland to deal with the matter properly. Rather than providing a transparent explanation or an update, the company has apparently just retained the postage charge and left me to wonder what is happening.
This is an unacceptable way to treat a customer. The £2.95 is my money, regardless of how insignificant that amount may seem to a large company. If Timberland requires an inspection before deciding whether to refund the postage, then it should at the very least communicate clearly with the customer about that process and its outcome.
I expected far better from a brand of Timberland's reputation. The shoes were uncomfortable, the quality was disappointing, and the handling of my return has left me with absolutely no confidence in the company.
My advice to anyone thinking of buying from Timberland is to think very carefully before handing over your money. A well-known brand name is no guarantee of satisfactory quality or a straightforward customer experience when something goes wrong.
I will not be recommending Timberland to anyone. This has been a deeply disappointing experience, and the company needs to take responsibility for properly addressing customer complaints instead of leaving people out of pocket and in the dark.

Having read all the negative reviews, I wasn't expecting much, how wrong could I be! Went to buy some laces yesterday, saw they had a sale on and ended up buying new deck shoes at half price! Today I realised I hadn't ordered the laces, so called up, spoke to a human called Jared and explained the error, I was advised I was unable to add to an order that had already been processed. He offered me free delivery if I ordered on a separate order, no avail, there was no stock :( So he looks round the office, finds the exact laces I need, offers to ship them at no charge via UPS! This man could not have been more helpful, more empathetic or gone any further to support the customer who bought one pair of shoes! Add to that the fact that Timberland deck shoes are the most comfortable things I own and this is a big win! Is this Timberland as a whole or is this Jared, but damn this was a great experience.

Timberland quality has certainly dropped but then hasn't everything these days. My Bangladeshi made order was sent in the wrong colour. I ordered Brown, as advertised in the lead and first photo, they sent me 'rust full grain' which is a more orangier boot than the one advertised. Interestingly its an older model, prob last seasons. Just not what I ordered. Mental health is bad and couldnt face the returns arguement so had to put up with the wrong colour boots Gromit. Was offered a free return and advised to order again but had no faith the same thing wouldnt happen again as they clearly have last seasons stock alongside current stock and if they've tried to palm me off once, I'm sure it could happen again. So I'll put up with my wrong colour boots and vote with my feet next time and choose a different shoe manufacturer....just a bit rubbish really

Terrible customer service. Received the wrong item, told to return it at my own expense, after kicking up a fuss, I was told I could get an exchange. After a month of not having the item and money being taken out of my account, they refunded me the money after 5 phone calls, explaining the situation to a new call handler each time.
Given the size of this company, the customer service is abysmal. Highly recommend avoiding ordering directly from Timberland themselves.

I bought a pair of boots in timberland where they assured me should last many years, after 2 months one of the pieces of leather making up the shoe was already quite ruined, that piece was faulty as all the rest of the shoe was ok. when I went to the shop to ask for a new pair or a credit note they refused with a difference excuse every time. I am very unhappy with their quality and customer service.

Bought a pair of "Timberdry" boots (A1QHR A7749) to walk the dog on a short grass field, within weeks my feet were getting wet around the toe, relegated them to fair weather and now the heal is coming away. Not great.

Returns was a nightmare never again will I order from this company. Still waiting for a refund on clothing and also ended up paying an Ups courier myself to get the clothes returned as Timberland returns just did not work. So disappointing

Absolutely shocking service, which was not good for a first experience. The delivery or alleged delivery seemed to go at a snails pace. They use a shocking delivery company probably due to costs, which demonstrated little enthusiasm to deliver the parcel. The parcel never did get to me nor was there any attempt. Instead it made a round journey with little explanation to why it was not delivered. However, just to contribute to frustration the customer service relied on AI, and it a was difficult to speak to someone directly other than a robot. Eventually after repeating agent several times on the call. I did speak to someone but did find it difficult to understand the agent. They did advise they would speak to the courier company and would follow it up with an email to myself. No questions to if I wanted a refund or replacement so if and when the email arrives it’s going to be another response and the saga continues. So frustrated by this as it could have been managed a lot better, so technically no further forward and not received what I ordered. Will not be using again due to poor experience from start to finish. I did check to see if I was on a fictitious site as there was little interest or understanding demonstrated by anyone.

I have been a customer of timberland for over 35 years and always bought the 6 inch boot which have been great. I purchased this pair as always to do jobs around the house and gardening. Probably worn 2-3 times a week. However i came back to my kitchen today to see both boots where the soles have expanded outside the normal flush fitting along the soles. I rang Timberland and they have said tough our warranty is 2 years not three and nothing they can do about it! I paid £178 for these 3 years ago and if that’s all timberland can say for over priced products that are not repairable that’s the last money I ever spend with Timberland! So that’s 8 pairs of boots purchased over my time with timberland and all you get for being a loyal customer is tough Sh*t. Then good bye! But judging by your reviews that reach just over 1 star you clearly don’t care about your reputation anymore.

I have experienced worst ever service from Timberland my order return for exchange has taken 15 days and still awaiting. It was straight exchange for different size but I have never experienced such a bad experience in getting my order back. I have written to them but no response also called them but all these calls are taken by call centre in different countries last call was taken by someone in Egypt ! Please do not return shoes to Timberland for different size just return and ask for straight credit or you will end up waiting without any good response . It’s nightmare scenario.

Waterproof boots were purchased from the Wembley store, with a 2 year guarantee . I live in the midlands. At 18months one started to leak. Contacted customer service who asked for the receipt, which I no longer have, though the transaction can be seen on my bank account. They said no problem, contact the store, they have transaction details which they can give you. Contacted the store but they were unable to see all transactions despite me giving them date, time and value.
Back to customer services who are now completely ignoring me. It’s frustrating - I’ve worked in Retail IT for many years and I know that all transactions are kept.
Good move Timberland - offer a meaningless guarantee that you are not prepared to honour.

If I could leave zero stars, I would ! Absolutely awful company with customer services who do anything other than help customers.

Substandard products that aren’t fit for purpose and they breach consumer rights act by not refunding customers and offering only a voucher.

Bought the Larchmont boots that after about 6 months of light use (only wear autumn to winter) the soles became detached as the glue seems to fail. Returned to the shop and replacement boots provided which then failed again less than 6 months later and advised to call head office for refund under warranty claim. Only offered a voucher which having lost confidence in the brand was not acceptable . They don’t return emails, started court proceedings as totally dissatisfied with the service provided. Poor quality manufacturing, even worse customer services…..avoid at all costs .

Ordered 3 pairs of the same shoe so I could have the right size and return the others. I have confirmation that they’re received my returns and have not received a refund 2 weeks later.

I contacted them to chase this and it has been passed onto the fraud team as they are trying to say the return hasn’t been received.

I have sent them proof of the email they sent to me and they are still denying that they have received it and are refusing to give me a refund. I am now £130 out of pocket!

It seems that Timberland cannot guarantee that I will receive what I will order. I ordered and sent back a pair of classic women boat shoes all leather, style no. TB 0A2Q9XEIW. On their website the insoles are leather whereas I have received thick spongy ones which stole half size away making the shoes too small to wear. I phoned customer service but they didn’t have a clue So did the AI online chat. When I phoned a timberland shop the person on the phone was very kind but couldn’t assure me I would receive what if I ordered them again. Not happy at all.

Ordered sandals in brown. They sent me red. I requested an exchange and was told a replacement would be sent upon receipt of the returned sandals. The email confirmation of my exchange was incorrect - citing wrong size, not colour - so I contacted them again to confirm it was the colour that was incorrect, not the size. They confirmed it was noted the colour was wrong. Waited a week after returning to receive the replacement, only to be sent the same WRONG colour. Phoned them again and told them they’ve got it wrong again. Refused to let me speak to someone more senior, even though they were allegedly consulting with this senior person throughout the phone call every time I asked a “challenging” question. Seems the job is entirely too challenging for all of them. I’ve told them I’m not wasting my time dropping off yet another one of their mistakes, so they’ve agreed to send UPS to collect the wrong order. I asked if they could send the correct pair in the meantime, but they said no. They won’t send another pair until this second wrong pair have been received back at their warehouse. I would understand this more if it was MY error or if I’d changed my mind, but this was THEIR error - yet I’m the one suffering their incompetency. Don’t bother ordering from them because they’re completely and utterly useless. The best thing about all this is that the colour they’re repeatedly sending me isn’t even available on their website. They only advertise brown and black, yet I keep being sent “Dark Red Full Grain”. They look nothing like the colour advertised as brown. I can’t even be bothered to wait for yet another exchange, so I’m requesting a refund.