Timberland Opiniones 

I found the staff very helpful and friendly when I needed to have laces replaced in my Timberland shoes. They went the extra mile in helping to re- lace them using a needle. Much appreciated!

One of the worst customer service experiences of my life.

Simple really i ordered something that didn’t arrive . The carrier confirms its lost yet there is a whole set of hoops to jump thru , emails to wait phone calls to be made .
Where’s the priority in getting the customer what they ordered ?
I’m told that it’s in stock today but if I want to guarantee a pair I need to outlay another£150 before I can play roulette with the fact they may not arrive at all.

Great product , abissmal everything else . In fact the product even theirs it’s outsourced like the customer service to a factory and they print timberland all over it .

Wow, always thought Timberland were a decent company until today.
Internet order for a pair of waterproof walking boots. I had them for a couple of months before I got them properly wet. They aren't waterproof, let water in on the toes.
Apparently I have to take back to a store, they don't seem to believe me. There aren't any stores local but they won't do anything else for me. Shocking service...
Wish I'd looked at trustpilot before purchasing, can't believe how low they rate...

Totally rubbish as an organisation - I've always loved their boots but won't ever buy from them again. I bought some boots in the Derby store in November. Less than a month later, having only worn them four times, one of the laces broke. I took them back to the store and they said there was nothing they could do, and they didn't even stock spare laces. They suggested I went to a shoe repair place and paid them myself. So I contacted Timberland online - they've said that I have to buy the replacement laces myself from their website, and that, once I've done this, I can send them the details and they will refund the cost of the laces. What a complete insult. To cap it off, they don't even have the laces in stock on their website. I'm so cross about this totally s..t service. Do not buy from them, either in store or online, if you want decent follow-up service.

The absolute worst customer service/online shopping experience you can ever imagine. I honestly don't have time to write up the entire story as there's been about 40 different types of equally poor communication, but please please take my advice and do not order online at Timberland.

My order never showed up and had to battle customer service for weeks to get a refund. Customer service treat you terribly, constantly telling you what you want to hear, but never actually delivering on promises. At one point someone promised me they'd process the refund by the end of the day but they never did, and when I followed up they said they couldn't process it as the promise was made by another agent even though I had the transcripts to back it up! What kind of company promises something and then the next day goes back on it?

Anyway, they've finally processed the refund now but I can quite easily say it was the worst shopping experience ever. Give it a miss!

Ordered boots online. Wrong size sent. Sent back, ordered again... Wrong size sent again.

Customer lost

When is a receipt not receipt. When it's a Timberland receipt. On 29/11/2024 I purchased £168.90 worth of goods from the Timberland store in McArthurGlen designer outlet in Livingston. I attempted to return 1 of the items today, along with the purchase receipt. They refused to give me a refund as I did not have the separate credit card receipt and as such their fraud prevention rules didn't permit it. Alternatively, I attempted to show the transaction on my credit card account. This was also rejected. As a so called goodwill gesture, I was offered a credit note, which I reluctantly accepted.

Horrible Horrible company! Customer service is shit! Placed order, two weeks, still haven't received and zero help from them!

Bought a pair of walking shoes from these people. The top of the shoe began coming away from the sole and so was leaking badly, reported to timberland with pictures etc. Jumped through all their "warranty" hoops to have them blame me for their shoddy workmanship. DO NOT BUY their shoes!!

Avoid these clowns like the plague, I ordered 2 pairs of boots on the 25/11/2024, they were a little snug so returned and ordered larger sizes, phone up a week and half ago as I had already had an email confirming they had recieved them on the 29th to be told it was being processed and would receive the refund before Christmas, phoned again yesterday to be told the guy who sent the returns label should have followed it up and issued the refund. The lady I spoke to was flagging it with him so he should process it yesterday or today(christmas eve at the latest). Guess what..... no refund, I have had no choice but to raise it with my credit card provider to claim it back. Should I really have to do this........NO. would I buy timberland again...... NO. All they do is give excuses and lies, buy at your own risk

Paid for express delivery on the 3rd of December and still haven’t received my parcel over two weeks later. Parcel tracking doesn’t work on timberland website, phone service cuts off after being on hold for 10 mins and chat bots just repeat the same answers with nobody available at all at weekends!
Spoke to DPD who told me just to contact Timberland!!

Unable to return product bought 13 days ago.
I received a return code but was unable to use it within 10 days. There was no mention of the time limit until after I had ordered the code. The only limit suggested was that the return needed to be made by 31st January.
There is no way for me to create a new return code and their chat has been unavailable all day, and closes at 18:00. Due to the complete lack of customer service my only option is to initiate a charge back with my credit card company.

Ordered boots for my Daughter 5th December. Suppose to delivered by Yodel. Kept checking the status of my delivery kept saying at International hub. Checked it on 17th and it said returned to sender. Yodel didn't even attempt to deliver it. TIMBERLAND didn't care when I contacted them. Last time I buy anything from them. Absolute clowns

I have now contacted Timberland CS 5x times to request help (refund or replacement) with a delivery that Yodel tracking is showing as "out with driver" since 25th November (its now 17th December).

I have used Chat, email and now phone. I have been told multiple times they will chase it with Yodel and get back to me - and surprise surprise, I hear nothing back and when I chase it again, its like they have no recollection or I get an automated templated email reply saying deliveries can take up to 7 days.

Slow, poor service! Christmas present order of expensive Timberland boots resulted in pre-worn boots, scuffed leather and soles worn being received.

When pictures sent to Timberland, after a week, an email received to return the boots.

On talking to the customer service team after 20+ minutes holding, line went dead! On finally getting through a second time, no help other than a refund (one week before Christmas) was offered!

Awful customer service .. due to yodel errors claimed to have attempted delivery 3 times when they only attempted once as I can see from my ring doorbell. They wanted me to go collect from the yodel depot over 30 miles away. Wouldn't resend the order, so had to get a refund !

I ordered 2 shoes online that arrived with quality issues. This would be enough for a bad experience, but contacting customer service was even worse.
They don't offer any exchange service, not online neither at the stores, and they only recommended be to refund the shoes and buy them again. The problem is that I bought it at a discounted price and the shoes are now 50% more expensive at the website, and even after explaining this again and again the Customer Support says they cannot do anything and I would need to reorder at the higher price. Absolutely horrible Customer Service, dont buy from this company whatsover.

Has anyone resolved their issues so far with the customer service in Timbeland? Timberland wake up? What is going on?

I had a very bad experience with customer service, still unresolved. Ordered a pair of boots which was discounted, tried, were a bit small. Went on the website to see how to exchange my item. Apparently you need to return and purchase a new pair. Ok. Went to see if they have my item in a bigger size, boom-now it’s full price?? Like, okay. Can I exchange and get a bigger size, without paying the full amount for it now? If I bought it discounted, and can’t try in a store, why can’t I get a size up for the same amount of money? Any one explain? I’m just exchanging an item not buying another new item. Also all of the boots in store vary in sizing, it’s impossible to know which size is suitable in which boot, and all Timberland shop employees told me that.

So they recommend to try, but then if you don’t have that item in store, only online and I have to purchase it blindly, you should have policy of exchange, knowing your company’s sizing variation problem? No?

So I’m stuck wearing now a smaller pair, until my toes fall off? What’s the solution? I can’t exchange it? I mean I can, but I have to pay more money for it now. So basically I had to magically guess exact sizing at the time of my purchase. And if I got it half a size wrong-tough then? Is that the policy in your company? Where else have you heard this going on!?

Timberland? I don’t want my toes to fall off. Can somebody exchange me my boots to a desired size?

I’ve been trying to reach timberland, their phone line is not working (after 15 mins of waiting on the line, message basically said-‘our phone line is experiencing technical issues’?), online chat freezes and inexperienced customer service assistants have no idea what they are doing..

I’m not even expecting a reply…

Parcel said delivered but I wasn't even home apparently handed to me which is fraud because the picture on the tracking clearly shows the package outside... No reply from customer service almost 7 days after email.. phoned customer service was on hold for 2 hours before I quit the call... Never buying from them again. They refunded me so can't complain about customer service.

The Fact that such a brand has not claimed the most trusted consumer review platform ( Trustpilot ) yet, shows their poor level of commitment and customer satisfaction. Have ordered and never revived my order due to Yodel's failure. I work in It so please trust me when I say the website is full of bugs. No live chat on the website ( mine didn't work) . not available during the weekend. Are you serious? even takeaways have customer service in the weekend. Emailed them on Friday morning and haven't heard anything so had to call them on Monday evening. Waited over 20 minutes to get connected to an agent to be told that she can't do anything at this stage and has to check with the Yodel. How can such a old minded brand (marketing wise) survive in this market. I am genuinely amazed. Would NEVER purchase again from them.