Time Systems (UK) Ltd Opiniones 

We are a US based company, I believe their support staff lied to me and told me they were in the U.S but are really in the UK. (They did not even know the time difference of the supposed city they told me they were in, they were off by 2 hours when we were setting up the next support call. FYI, the continental US has just 4 time zones. Also, I could hear other employees speaking in the background and they all had brittish accents.) This lie added to the distrust with this company.
Biggest frustration - There is NO set up guide, you have to get their help. Their manual is how to run the software after it's set up, and definitions of terminology, but no step by step for set up. Very frustrating.
And if you need help with more than one thing, you will have to make several phone call appointments.
Last two items that were problematic:
1) their "shift" set up for employee shifts, one would need to know some sort of code like logic language to really get. (Hence them just getting everyone to have them have help with set up.) The software does not have a standard for how to deal with the Federally legally mandated 1.5x pay for standard overtime, aka over 40 hours in one week. (US has a federal standard of a 40 hour work week, and anything over is 1.5 times pay.) The person who helped me let me know he would have to check with the others on the team to figure out how to help me set up - the agian - federal US standard - for time and a half pay for regular overtime.
Also, the software would not figure the overtime pay for me. I had to enter the regular pay for each employee, then caculate each employees' 1.5 x overtime pay, and their 2x special overtime rates myself, and manually enter them into this system.
2) in this system, there is a "grace perdiod" you can set for if it's ok for people to clock in and out within say 5 minutes of their shift start time, and then there is a Round feature to round time clocks in and out to the nearest 5 minutes, or 15 minutes, etc. Well, the support person said that we had to set the rounding time and the grace time to the same time. What is the point of having two different categories then? Why not just one.
All of these issues made me just give up and find another timeclock to purchase for around 40% of what I paid for this thing I am going to throw away, because my "free 30 days of support to set up", is up; and we are not ok with this systems software set up after all this. (We are a small business with under 20 employees and I personally work part time at this business my family owns doing special projecst like setting up the new time clock. That limited part time schedule of mine, along with the fact that we paid our 3rd party IT people to come in and set up the clock with our server system = our free set up time ran out.)
The clock I am replacing this one with has a step by step set up guide, as well as how to use the software on a dialy basis, in the manual; and has a 90 day free support for set up time.

Be aware of their contract , it is a rolling contract that automatically renews each year. They is no notice of pending renewal. I tried to cancel when I received the invoice. But was told I had to give 60 days notice. The contract is 4 years old. I have never used their support. How was I supposed to remember the annerversary. Sharpe practice in my mind. no joy with customer support. I would avoid, there are nicer firms out there

The whole process of using the clocking in machine and set up was made easy by Luke.
He was incrediabley helpful & patient on numerous occassions.
Luke had a great attitude throughout the whole process. Very knowledgeable regarding the product also. No question was left unanswered.
He is an asset to the team.
A very big thank you to him!!

I ordered clocking cards from Time Systems and placed my order over the phone with Ivan. He was very professional, friendly, and helpful throughout the process. The ordering was quick and straightforward, and my delivery arrived the very next day as promised. Excellent customer service and fast delivery. I would definitely recommend Time Systems and will be happy to order from them again.

The clock in machine stopped working in a month and had to send it back to get it fixed. We received it after a few weeks and in stopped wortking again after a few months. We had to send it bak again and the response was very vague that the scope of repair is outside warranty even though the machine wasn't damaged. Would not recommend.

Never needed to use the remote access until today. Great customer service, all dealt with quickly and professionally. Would recommend their products and service

Great support over the last 10 years. 100% recommend!

Great support

Lewis was able to resolve our problem quickly. He was very thorough and put my mind at ease as I was very worried that I would not be able to complete our payroll.

Very efficient response and very helpful team member Lewis, who resolved our issue immediately.

Well communicated, on time and very polite. Job done in no time at all.

Lewis was extremely helpful with complete knowledge of the hardwear and software of touchtime and assisted me with the set up of two new employees in a very methodical and understanding way. Thank you

Friendly and helpful Technician Lewis. Very knowledgeable and helpful. I was very impressed with him.

helped me out on very short notice

Great assistance, helped resolve our recording issue and managed to help with the printing format

Lewis was extremely helpful with my issue this morning. He went above and beyond to get this resolved. He was able to sort the issue for me while he stayed on the phone so i knew what was happening. Overall 10/10 service!

I received a phone call from Luke within 15 minutes of raising my ticket.
Luke phoned our IT support and resolved my issue really quickly.

Luke was very knowledgeable and understood what i needed to accomplish with my query.
Luke was very patient and allowed me the time i needed to rectify an issue that i had created.
Very friendly and professional the whole time. Thankyou.

Lewis was great help, very efficient, sorted the issue out straight away.