I've made two withdrawals and they're apparently being processed since the 27th of January but not in my account and it's 3rd of Feb. That's 5 business days and 7 total days since requests approved... Ver más
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Consulta las opiniones de los clientes
This is fake app they just want deposit and don’t want to give back your withdrawal money. Today i am waiting from last 5-6 days for my withdrawal funds but i didn’t get any money yet
Im new here just yesterday and now trying to closes my account because its hard to withdraw and needs more document. I told them about my debit mastercard no photo and still rejecting it. I already se... Ver más
La empresa ha respondido
I’ve now been playing on Titan for a few weeks. First deposited with credit card, when I wanted to make my first withdrawal there was a security check on my account (all standard), after sending... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Titanplay, we are committed to providing a safe, secure, and responsible online gaming environment in accordance with Ontario’s regulated gaming standards. Our platform provides access to casino games, sports betting, and live gaming content while prioritizing player protection, responsible gambling, and secure account management. We use industry-standard security measures and technology designed to help protect player information and support secure transactions. Titanplay promotes responsible play by offering access to responsible gambling tools, educational resources, and support options intended to help players make informed decisions about their gaming activity. Our platform is designed to deliver accessible and user-friendly gaming services across desktop and mobile devices for individuals who are of legal gambling age in applicable jurisdictions. Titanplay is committed to maintaining a fair, transparent, and responsible gaming experience consistent with applicable regulatory requirements.
Información de contacto
2,3
Malo
58 opiniones
Ha contestado el 95% de las opiniones negativas
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Had issues with my withdrawal
Had issues with my withdrawal, but the customer support was quick and supportive. Bought me over.
7 de diciembre de 2024
Opinión espontánea
Respuesta de Titanplay
Hi Lekan,
Greetings from the TitanPlay Team, we hope that you’ve had a great weekend!
Thank you for your patience and cooperation in completing the account security procedure. We’re glad to see that your withdrawal has already been approved by our colleagues, and you should receive the funds in your bank account very soon.
Thank you for taking the time to leave us a review as well. We value your feedback highly, as our goal is to ensure that you and all our customers have a positive experience on our platform.
If you have any additional feedback or questions, please don’t hesitate to reach out to our live chat.
Wishing you a wonderful new week ahead.
Best regards,
TitanPlay Team
You would think that with so many…
You would think that with so many betting sites available to gamblers that Titanplay would do their best to keep the players that actually decided to use them and not the other well known sites. But unfortunately that's not the case. While other sites process withdrawals within minutes, some hours, but Titanplay makes no point in keeping players happy with this respect. It's like they don't understand that if they keep players happy they will recommend their site, keep depositing and probably losing money in their site, but they are too narrow minded in their thinking to look past a few days of keeping a players withdrawal held up.
They have ridiculous excuses like they are manually processing the withdrawals and it takes up to 5 days. If there is a team working 24 hours a day, 7 days a week processing withdrawals this site is in big trouble. They clearly think we are all idiots and we believe this B. S. excuse. We all know what you are doing.
But it doesn't matter to them if we know or not, because unlike other sites they don't care about players or their opinions. Just look at the other reviews here and see their responses. There is no responses like "we will try better" or "we want to help you" its more like "look at our terms" or this has been addressed. They would rather blame the players rather than improve or admit their shady tactics.
Let's see how long it takes for my withdrawal to be processed. I will update this review with any info. And I will update the rating if things improve.
29 de noviembre de 2024
Opinión espontánea
Respuesta de Titanplay
Hello, Christopher
Greetings from the TitanPlay Team!
We hope you're doing well, and we truly appreciate you taking the time to share your honest review with us.
Your feedback is incredibly valuable to us, as it helps us continually enhance the quality of our service for all our customers. We fully understand how important withdrawal processing times are, and we are actively working on improving our average handling speed.
We sincerely apologize for any inconvenience you may have encountered. We're happy to see that the withdrawal request you opened last Saturday has already been approved yesterday, following the verification of your account. Thank you for kindly cooperating by providing our colleagues with the necessary documents, allowing us to handle your request in a timely manner.
We’re always here to listen and address any additional questions or concerns you may have. We look forward to hearing from you soon.
Best regards,
TitanPlay Team
SCAM
NOTICE: SCAM
I have deposited within a matter of seconds. When i am withdrawing my money through bank withdrawal. Firstly it took 5 days to process my withdrawal. Other betting websites take a few hours as we all know. Secondly after 5th day, my withdrawal is cancelled without any specific reason and i am told to use another withdrawal method. I have already tried to withdraw through credit card, it could not be processed as well. Same thing, it got cancelled after a few days.
Basically, the tactic of TitanPlay is to test your patience so that you play again while waiting for the withdrawal, hence losing the money.
So far i have not been able withdraw a single penny from account on TitanPlay. If the support team wants to reach me out, my username is yogen1401.
I highly discourage other people to use this platform for betting. For me, it is purely a SCAM.
1 star is too much for this TitanPlay betting portal. They are incompetent with their processing time as well as their verification method.
27 de noviembre de 2024
Opinión espontánea
Respuesta de Titanplay
Hello Yogendresingh,
Greetings from the TitanPlay Team! We hope you’re doing well.
We appreciate you taking the time to write a review. Your feedback is important for us, and we understand that you were very excited to get your withdrawal as soon as possible.
We appreciate you completing the account security procedure and submitting the documents requested by our colleagues. We can confirm that your account is now verified, and your withdrawal request has been processed on our end.
Wishing you a wonderful day!
Best regards,
TitanPlay Team
Company follows their protocol when it suits them . Super slow withdrawals considering im betting big amounts
Over the recent period of 20days i have deposited and lost about 26000 on sports wagers- thats totally my loss, not complaining. Deposits took me second to deposit the amount from my credit card. Very good. Now the catch- i finally won that money back and they say i can only withdraw 5k per 7 days so now they are trying me to hold the money for longer so i can loose it or wait 2 month if im planning to get it back. Another catch is that about a month ago i did withdraw 40k from them in one week(lost it anyways:) but they did it that time since I was new user to own my trust but since i did it second time the rules are different and they are pointing to the terms and conditions that they never followed at first. Also i found ridiculous that i place wagers for minimum 100k per month and i can only withdraw 5k a week . No consideration or whatsoever , with other sportsbooks im a VIP client with same amount of bets and withdrawal takes hours not weeks
23 de septiembre de 2024
Opinión espontánea
Respuesta de Titanplay
Hi Stepan,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to write a review. User feedback is extremely important for us, as it allows us to improve the user experience for you and all other customers on our platform.
By registering an account at TitanPlay you declare your full understanding and acceptance of our Terms and Conditions and acknowledge that they shall apply to you. We also inform all of our customers when any changes are made to our Terms and Conditions. If you need any clarification or questions regarding our rules, we’re here to help.
Wishing you a wonderful day ahead.
Best regards,
TitanPlay Team
Livechat is useless
Livechat is useless , bet on a game being played at 2:45, game went to delay and was postponed for a day, no bets refunded, most websites void bets because lines change and weather effects lines etc, now I need to wait for my bets to settle in a day because they somehow think it’s smart to not void and let the bets stay pending, I bet on the game today, not the game tomorrow. Edit : they said it couldn’t be refunddd as the game was played tomorrow, so I log in today after the game was played and what do you know? The bet won but I was REFUNDED SINCE IT SAID THE GAME WAS CANCELLED, biggest scam site ever, says it wouldn’t be refunded and now it is after it should’ve won.
22 de septiembre de 2024
Opinión espontánea
Respuesta de Titanplay
Dear Mr. Wilson,
Greetings from the TitanPlay Team, we hope that you’re having a nice day.
We completely understand your disappointment regarding the postponement of the game you were eagerly anticipating. As our Customer Support team has already informed you, your bet has been resettled to a win, following the latest update on the event. As the saying goes, “All’s well that ends well”!
After a thorough investigation, we found that the bet was initially refunded based on the official information available at that time, in accordance with our Terms & Conditions and General Betting Rules, specifically “2. Abandonment and Postponements.” This decision was made before any information about the rescheduled game time was available.
At TitanPlay, we are committed to fair play and transparency. We always strive to be flexible when new information arises. Our goal is to ensure that you and all our customers have a positive experience on our platform. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you for your understanding and have a wonderful day.
Best regards,
TitanPlay Team
For 12$ bonus money my wagering…
For 12$ bonus money my wagering requirements were 750$. I carefully played and spent 3 days to make sure im left with some money. After meetibg the 750$ wagering requirements the player is entitled to the remaining funds. In ny case after meeting the wagering requirements of 750 i had 1000$. Tbey took it all and gave me 60 saying thats all im entitled to.
So after depositsing thousabds of hard earned money. I won some money. Which they restricted due to a imaginary promotion which i never opted in or Recieved.
Please look into their history and complains beforw u betcreak monry e im.
Youll nevee witg. U'd
3 de septiembre de 2024
Opinión espontánea
Respuesta de Titanplay
Dear Masooda,
Thank you very much for taking the time to write another review.
Your complaint has already been addressed in full detail by our Customer Service Team within just a few days of you voicing your concerns. We would like to emphasize that in compliance with our regulations, all promotions display their significant Terms & Conditions directly below the “Claim” button, and you also have direct access to the page with the complete bonus rules linked in the pop-up window of the bonus offer.
We sincerely apologize for any inconvenience you may have experienced. After a comprehensive investigation, we were unable to detect any system errors, and all actions you have taken have proceeded as expected.
Should you encounter a similar situation in the future, we strongly advise contacting our support team before placing any wagers. Our team will be more than happy to assist you promptly.
Please do not hesitate to reach out to our Live Chat if you have any further questions or concerns.
Best regards,
TitanPlay Team
Deposited over $600 to play slots and I…
Deposited over $600 to play slots and I did not win anything. Like nothing at all. I got one bonus that paid $70 but other than that, nothing. Wack site iGaming in Ontario should look into them there RTP is definitely rigged.
22 de agosto de 2024
Opinión espontánea
Respuesta de Titanplay
Hi Imran,
Greetings from the TitanPlay Team, we hope that you’re doing well!
We completely understand where you're coming from. It’s important to acknowledge that each gaming experience is unique, with outcomes that are inherently unpredictable due to the nature of the games. While this unpredictability is part of the experience, we want to emphasize that every game on our platform is officially certified and that you have full access to the RTP (Return to Player) information directly from the games' menu.
To help you make informed choices, we recommend reviewing the game descriptions and RTP details provided in the info section of each slot game. This information can be especially useful in understanding the variance and potential returns of different games, allowing you to select those that best align with your preferences.
At TitanPlay, we are committed to transparency and ensuring that our players have all the information they need to enjoy their time with us responsibly. If you have any further questions or concerns, we’re here to help.
Wishing you a wonderful day ahead.
Best regards,
TitanPlay Team
Bonus is crap
Bonus is crap. Deposited $150 cancelled the bonus and have $500 and can't get it out. Opened a Skrill account that doesn't recognize my bank and the online transfer asked stuff I have no idea about. The worst site ever.
14 de agosto de 2024
Opinión espontánea
Respuesta de Titanplay
Hello Sean,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to write a review. Your feedback is key for us, as it allows us to improve your user experience on our platform. In this regard, I would love to hear more from you about what you did not enjoy in our bonuses. Keep in mind that we have already made significant improvements to our bonuses, since the time you wrote your review.
We’re always here to listen and we’re glad to address any further questions or concerns that you might have. I wish you a great day and all the best.
Kind regards,
TitanPlay Team
Please read before playing.
Do not go to this casino. That welcome bonus ROBBED me of over $600. I put $20 in and got up to $1100… did my play through and my balance of $800 turned into $200!! And that was it. The person I chatted with EVEN AGREED WITH ME that the bonus system is flawed.
They were no help and I instantly closed my account .
Please go to any other casino.
12 de agosto de 2024
Opinión espontánea
Respuesta de Titanplay
Hello Micheal,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to share your thoughts about our promotions. We value the opinion of every single one of our clients. The betting industry is always evolving, and the demands of customers change over time. That is why we are always ready to adapt quickly, and we are very happy to let you know that we have already implemented changes based on your feedback, that can be seen on our promotions page.
If you have any additional feedback, we would love to hear about it, so don’t hesitate to send us a reply, reach out to our Live Chat or the dedicated support Email address.
We’re always here to listen and we’re glad to address any further questions or concerns that you might have. We wish you a great day and all the best.
Kind regards,
TitanPlay Team
Titanplay.ca are scammers. Worst betting site
The welcome bonus and reload bonus is a scam. They let you bet thousands and all the winnings go to a bonus account which will only let you win a max of $375. This website is fraud. Stay away.
9 de agosto de 2024
Opinión espontánea
Respuesta de Titanplay
Hello Steve,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to share your thoughts about our promotions. We value the opinion of every single one of our clients. The betting industry is always evolving, and the demands of customers change over time. That is why we are always ready to adapt quickly, and we are very happy to let you know that we have already implemented changes based on your feedback, that can be seen on our promotions page.
If you have any additional feedback, we would love to hear about it, so don’t hesitate to send us a reply, reach out to our Live Chat or the dedicated support Email address.
We’re always here to listen and we’re glad to address any further questions or concerns that you might have. We wish you a great day and all the best.
Kind regards,
TitanPlay Team
Terrible website
Terrible website ! Refreshes itself in the middle of bets and spins on slot machines. Was in the middle of bonus spins and it refreshed itself and lost my spins and lost winnings. I do not recommend!
9 de agosto de 2024
Opinión espontánea
Respuesta de Titanplay
Hi Eric,
Greetings from the TitanPlay Team, we hope that you’re doing well!
We completely understand how you feel, being interrupted while having fun is no fun indeed, even if it was just an isolated incident and not a regular occurrence. We’ve double-checked the situation with our colleagues from the IT team, and we can confirm that there was no issue on our side. It’s not unusual to experience a temporary internet connection interruption caused by your service provider, especially on a mobile device.
Furthermore, as we have already informed you in a timely manner, we’ve contacted the game provider to make sure that everything was correct with the bonus spins and there were no lost winnings.
We’re always here to listen and we’re glad to address any further questions or concerns that you might have. We wish you a great day and all the best.
Kind regards,
TitanPlay Team
Their welcome promotion is so dumb
Their welcome promotion is so dumb, when you win a bet, they amount goes into their "sport" bonus, there is a cap on how much you can get, when you lose your bet, you lose from your cash balance first. This the dumbest thing I have ever seen, DO NOT USE THIS SITE! There are so many other better sportsbook.
17 de julio de 2024
Opinión espontánea
Respuesta de Titanplay
Hello Jerry,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to share your thoughts about our promotions. We value the opinion of every single one of our clients. The betting industry is always evolving, and the demands of customers change over time. That is why we are always ready to adapt quickly, and we are very happy to let you know that we have already implemented changes based on your feedback, that can be seen on our promotions page.
If you have any additional feedback, we would love to hear about it, so don’t hesitate to send us a reply, reach out to our Live Chat or the dedicated support Email address.
We’re always here to listen and we’re glad to address any further questions or concerns that you might have. We wish you a great day and all the best.
Kind regards,
TitanPlay Team
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