TMO - The Motoring Organisation Opiniones 

Excellent service speedy resolution and polite and curtious

Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.
Hope I don’t need to use again, but if you do rest assured you will be looked after

Thanks again

Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and professional. Thank you

Rachel provided outstanding service- I just had to let her know the details of my warranty claim and she did everything else and the whole thing took just 48 hours to do!

Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover out with and she was amazing, really made sure all my questions were answered and was really accommodating when I had to take some time to think about the information and get back to her. I felt she dealt with everything very efficiently and professionally.

Karen, very helpful and explained everything in detail

Spoke with a lovely gentleman called James who helped me renew my policy he was very polite and helpful

Karen was absolutely informative, patient and committed during the on board call. This gave me confidence with TMO product and service. Brilliant!

I spoke to Luke on the phone regarding an issue I had with my car's cooling system. Whilst resolving the issue, he and his colleague Laura went he extra mile in extending my policy cover as some aspects were covered by the manufacturing warranty. Exceptional customer service!

Advisor was polite, knowledgeable and able to explain clearly and simply what the policy woukd provide.

Great service thank you

I spoke with James,he was very helpful,I get a very good offer,just what I was looking for,great service,fully recommend.

Honest and clear explanation of the products and never any pressure to buy

James was very professional and well good mannerd very good with me well done

I bought a used Mokka EV from Premier Car Supermarket, who convinced me to extend my 3-month warranty to 2 years for £550, a considerable sum to me. I was advised everything was covered, except the EV battery itself, as this was covered by Vauxhall. It wasn't long before a claim was made (and refused) for a 'control arm'. This was done via the local Vauxhall garage. The claim was refused as it was deemed I could have caused the failure by driving over a pothole!
Shortly after, another claim was submitted as the car needed a shock absorber, and again the claim was refused as it was suggested I had caused the failure by driving over a pothole.
I realised at this stage that this policy was useless. I had the car for less than 3 months, and it had already cost me over a THOUSAND POUNDS in repairs. The car was sold recently, and I wrote to TMO requesting a pro-rata refund on the basis that no successful claims had been made on the policy and I no longer owned the vehicle. A pro-rata refund at this stage would be for 12 months.
This has also been declined, and I have been referred back to the supplying garage, which has yet to acknowledge my request.
Don't get me wrong, TMO are very polite when they say no! I have seen the glowing reviews; this review, however, is very genuine and shows my experience with TMO. An expensive ordeal.
Update:
As as advised in the reply below, TMO have tried to contact me by phone and by email. I was in hospital and replied to the email advising this and the best time to call, they haven't called back. Also Pentagon the Vauxhall garage tried to claim twice on the policy, not me personally. They have no reason to lie. Please contact me to discuss this further otherwise I will have to take some advice on what I can do. Thank you.

James was great, very helpfull, the way he explained things made it very easy to understand. Thanks.

I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and a massive shout out to Luke who went above and beyond in making sure my claim was approved. Each time I called they would pick up pretty much instantly and it's such a relief to speak to a human (shout out again to Luke and the entire team) instead of an AI bot. Honestly, without his and their help I think I would've had to pay for the repair out of my own pocket. I cannot recommend TMO and Luke enough!

Rachel looked after me from start to finish, ensuring a smooth experience throughout.

Exercised professional curiosity with great strength, not over promising, but clearly supportive and reassuring.

My fault was covered and Rachel went above and beyond to liaise with the he garage to ensure all requirements were fulfilled.

Great service all round.

Highly recommend TMO warranty services

Charlotte was very professional and got us sorted on our warranty in minutes

Clear information, no pressure, particularly happy to have the oportunity to read through the quotes before making a decision.