TMO - The Motoring Organisation Opiniones 

Warranty not worth the paper it’s written on. Claim for new timing belt refused on the basis of wear and tear. This is despite confirmation reports from two independent garages (one of whom carried out the repair) that the failure was not the result of wear and tear but by A and B camshaft actuators. Jaguar also confirmed timing chains should last the lifetime of the engine. Company has acted in bad faith and shocking communication. Highly recommend not going anywhere near this company.

Further to the response from TMO, I would be interested in understanding your rationale behind ignoring the written evidence of two garages stating it it was not wear and tear? And why it took you two months to the day to respond to my issue despite having no intention of paying contrary to all the evidence?

Great company a man called Tim was the gentleman what was dealing with me couldn’t be more helpful he was explains and breaking down all my perks of my policy he helped me set up a new policy quickly and efficiently
Top man

Siobhan contacted me regarding my warranty on my faulty reverse parking camera. She was straight forward, quick and polite

Becca provided an excellent level of service from the very beginning. She was professional, friendly, and genuinely helpful throughout the whole process. What really stood out was that instead of simply telling me my claim would be looked into and that someone would get back to me, she actually asked me to stay on the phone while she personally worked on putting the claim through there and then.

She kept me updated while sorting everything out, which gave me real confidence that the issue was being actively handled rather than just passed along. That level of customer care is rare these days and made the whole experience far less stressful.

Service like this genuinely makes the monthly subscription feel worthwhile. A big thank you to Becca for going above and beyond.
Opeyemi .

Impressed that Siobhan took the time to phone me whilst the work was being carried out on my car to confirm that the works carried where still under warranty

Rachel has been very thorough and honest with me throughout. I have had worries about my claim not being accepted, but she has helped me every step.

How your employer explained everything his name was Tim I think

Lule was very helpful, knowledgeable
And friendly and kept me updated on claim which was appreciated

Siobhan was very helpful and informative with the help she provided sorting my warranty claim, would definitely use TMO again

Cannot fault the speed of response by TMO following a repair needed. My local garage emailed day1, day 2 an initial acknowledgement for request.
Day 3 followed up with myself to clarify the issue later in the day a confirmation that the claim was accepted.

Very efficient and helpful, my warranty case was dealt with by Charlotte, Maria and Rachel in a timely and informative manner. They were professional and made the process smooth.

Rachel, was very understanding and helpful. She listened to me and responded professionally. 100/100.

I would like to say thank you for dealing with my claim and sorting it out.
Also a big thank you to Maria , who was so lovely and professional the way she helped me and kept me updated

My query was dealt with in a timely manner.
I was informed throughout the process of my claim of what would happen next.
Charlotte, Maria and Siobhan dealt with my claim and made my experience easy.

Every time I have emailed, Rachel or Charlotte has responded very quickly with a phone call explaining the situation in detail. All communication was quick and put my mind at ease.

Helpful, polite and simple process.

I would recommend that people look elsewhere for any extended warranty on their motor vehicle. First claim on my car was with the main dealership for creaking noises from the rear axle. TMO said they would only pay £40 per hour for labour charges (there is no mainstream garage in the Lothians that I know of can work at this rate) when Mercedes were £163 per hour. None of this information is explained within their documentation material. Should you go directly to TMO with an issue they will shop around to see who can quote the cheapest to fix your car. I have Platinum Plus cover and my first experience has been terrible, Raised a complaint and it will be up to 8 weeks before I get a response.... It may be that this company is promoting it is compliant with the Motoring Ombudsman, but will have to see what the with the FCA have to say, which deals with Extended Warranty companies and clear terms and conditions.

3rd June Update in response.

I have been through all the supplied information and i can see no reference to any stipulation of Labour rate. If you say it is within the supplied policy documentation then please provide a response to this thread showing this information and in which document this information is contained.

8 weeks to respond to a complaint in a ludicrous amount of time considering you have managed to respond to this public forum in a matter of days.... Especially as you state you are compliant with the FCA regulations regarding extended warranty terms.

This is to help others that are considering your product to have the full information prior to taking out any cover.

I enjoyed speaking to Siobhan, pleasant friendly voice and also thankfull for updating on my vehicle progress

I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to call them regarding the work. Shortly afterwards Rachel called to let me know that my claim had been agreed. When I picked my car up the mechanic told me that the company had been so straightforward and pleasant to deal with, they had waived the admin fee normally charged. Thank you.

TMO did a great job looking very closely at the repair needed to fix my car under its warranty and gave its approval to go ahead. Big shout out to Charlotte at TMO for handling this matter with such professionalism and gusto. I’m glad I took out the warranty. Great customer service.