TMO - The Motoring Organisation Opiniones 

458
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... Ver más

Valorada con 5 estrellas sobre 5

Rachel took my details and information very efficiently. I gave her a report of what had happened with my motorcycle. She said this would be passed on for approval of claim from the motorcycle deale... Ver más

Valorada con 5 estrellas sobre 5

Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to... Ver más

Valorada con 5 estrellas sobre 5

Hello, I have a problem with the air conditioning on my car. Took it to the garage to find the problem. Diagnosed as the condenser fault. Informed garage of my Motoring Organisation Warranty and the... Ver más

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles
  2. Corredor de seguros

Sobre TMO - The Motoring Organisation

Escrito por la empresa

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

458 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

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4,6

Todas las opiniones

(458)

249 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The renewal was easy

The renewal was easy, everything was clearly explained, the agent was friendly and the information provided allowed me to make a quick decision.

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, credit where credit is due. Maria, Rachel and the rest of the team handled our recent motoring woes expertly. I honestly could not be without this service, even with a newer vehicle you just never know when a costly repair is about to hit you. It's great to have the peace of mind. Thank you

15 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Charlotte and Siobhan have been really…

Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed throughout !

14 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Maria was very easy to deal with

Maria was very easy to deal with. Explained everything really well. From calling first thing today (13thMay) everything has been sorted. Great customer service!!

13 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The service I received is excellent

The service I received is excellent, 5 stars all around.

The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage, then easing the hassle off the claim and also keeping my updated with the repair /claim . Thank you ⭐️⭐️⭐️⭐️⭐️

12 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would not take out a warranty from…

I would not take out a warranty from this company ever again. The service is shocking and they refuse to pay for repairs. Warranty not worth the paper it’s written on,

11 de mayo de 2026
Opinión espontánea
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Respuesta de TMO - The Motoring Organisation

Dear Wendy,

We’re sorry to read your comments and naturally take feedback like this seriously.

However, despite carrying out a thorough search using the information provided separately, we’ve unfortunately been unable to locate any active or historic policy matching your details, which means we’re currently unable to investigate the concerns raised or verify the circumstances referenced in your review.

We would never refuse a valid claim without explanation or assessment, and where claims fall outside of cover, we always provide the reasoning and supporting terms in writing.

If you believe your review relates to a product held with us, please feel free to contact our customer support team directly with your policy number, vehicle registration, or any alternative details so we can try to assist further.

TMO

Valorada con 3 estrellas sobre 5

The customer support team are quite…

The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service!

Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,

People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"

Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.

great company, superb customer service and great staff!

Many thanks again TMO,

Regards,

Chris McCarthy

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast

Fast, efficient and professional.
I was very impressed with the customer service.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warranty approved in no time.

When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!

1 de mayo de 2026
Opinión espontánea

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