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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

i didn’t get my package right away, and customer service was so quick to respond and truly cared about my situation. i’ve recommended to many people!

La empresa ha respondido

Valorada con 1 estrellas sobre 5

¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows labe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 86% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

No more hot water bottle needed

While we had an issue with the gilet, ToastyBody customer service was quick to resolve and we're happy. She loves the warmth, describes it like wearing a hot water bottle on front and back.

15 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi, thank you for your review! We’re glad our customer service could quickly resolve the issue and that she’s enjoying the cozy warmth of her gilet. We really appreciate your support!

Valorada con 4 estrellas sobre 5

My wife loves the heat level…

My wife loves the heat level selections. We had to exchange sizes and the response was swift and satisfying. We’re planning to get one for our daughter-in-law. The material and construction are impressive and we anticipate long service.

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for sharing your experience! We’re thrilled your wife loves the heat settings and that the size exchange was quick and easy. We appreciate your kind words about the material and construction, and we’d be delighted to help your daughter-in-law stay warm too!

Valorada con 1 estrellas sobre 5

I ordered a heated vest on February 2

I ordered a heated vest on February 2, 2026 and still have not received it. I have reached out but have not spoken with anyone. I am beginning to think this is scam.

13 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, we’re very sorry for the delay and the frustration it’s caused. This is not a scam, and we want to get this resolved for you as quickly as possible.

Please send us your order number so we can personally investigate the shipment and provide an update immediately. We appreciate your patience and the chance to make this right

Valorada con 5 estrellas sobre 5

Great customer service and support

Great customer service and support

14 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your feedback! We’re glad our customer service was helpful and appreciate your support!

Valorada con 5 estrellas sobre 5

Very helpful customer service. Great pants

Very helpful customer service. Answered questions about confusing sizes ( there is now an excellent size chart and advice on the site) and other matters patiently and clearly. The pants are perfect - completely stop me getting intense leg muscle cramps doing stop start activities outdoors in winter. The fabric is the weight of a fleecy sweat and wind resistant so they can be worn as leggings as well as used as a base. I layer if it’s wet.

2 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your detailed review! We’re thrilled our customer service could help with sizing and that the pants are working so well for your outdoor activities. It’s great to hear they keep you comfortable and versatile in all conditions. We really appreciate your support!

Valorada con 5 estrellas sobre 5

Heated Vest

Comfort warming levels work well.

11 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your feedback! We’re glad to hear the comfort and warming levels are working well for you. We appreciate your support!

Valorada con 5 estrellas sobre 5

I have had nothing short of a wonderful…

I have had nothing short of a wonderful experience with the folks at Toastybody. I received prompt detailed replies to each of my questions prior to making the commitment and placing my order.
When I received my heated gloves I had an issue with them switching to the white heat level, medium, every time I used them for more than 5 minutes.
They were kind enough to issue me a replacement pair and I am happy to say they work perfect. Instant heat and I can keep them on high and they stay on high for my 60-90 minutes each day.
My only suggestion since they ask you to take 3 different measurements of your hands is that they should have more than just one size fits all as these are a little too large for my hands but they keep my fingers toasty warm in -25 C weather so I am happy to say they do their job of keeping me warm.

11 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you so much for your detailed and thoughtful review! We’re delighted that our team could quickly resolve the issue with your heated gloves and that they’re keeping your hands warm even in -25 °C weather. Your suggestion about offering more sizing options is very helpful, and we’ll pass it along to our product team. We really appreciate your support and kind words!

Valorada con 5 estrellas sobre 5

Happy Wife Happy Life!

Happy Wife Happy Life!! Amazing customer support.
Ordered the heated base layer set for my wife's birthday and she loved the warmth and feel. Only concern was the pants were to short. I contact a rep and they made this right with zero hassle. The battery that I ordered with it fit the pockets perfect and have a long run time. We will be a repeat customer.

10 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for sharing your experience! We’re thrilled your wife loved the base layer set and that we could quickly resolve the sizing issue. It’s great to hear the battery fits perfectly and lasts long. We really appreciate your support and look forward to serving you again!

Valorada con 5 estrellas sobre 5

I ordered a jacket for a gift when it…

I ordered a jacket for a gift when it arrived it was too small. I contacted the company they were super easy to work with they provided me and exchange everything arrived on time perfect condition! The jacket is very well made very warm I would recommend this product to anyone who lives in a cold weather climate

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your review! We’re glad we could make the exchange easy and that the jacket arrived on time and in perfect condition. It’s wonderful to hear you’re happy with the warmth and quality, and we appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Heated Long Sleeve Top

Purchased the heated top a couple of weeks back and I am thoroughly impressed with the product. Great quality and a sleek enough design to wear under any garment. Predominately using mine for riding my motorbike and it certainly keeps me warm in these winter months. I am using it with quite a large power bank, but the pocket in the top is more than adequate to hold this and also be in a position to be comfortable.

11 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your review! We’re thrilled to hear your heated top is keeping you warm on your motorbike rides and that the design and pocket work well for your setup. We really appreciate your feedback and support!

Valorada con 1 estrellas sobre 5

This company is a total fraud- Online SCAM stole >$100

This company is a total fraud. There are plenty of better offerings on Amazon - buy those not this. They say my product is enroute about 30 miles from my house. That has been the update for 7 weeks. They refuse to refund my money saying that they can't because the product wasn't returned. Online SCAM ONLINE SCAM they took over $100 from me.

9 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi there, we’re very sorry for the frustration and delay you’ve experienced. We understand how upsetting this is, and we want to resolve it immediately.

Please send us your order number so we can personally investigate your shipment and ensure your refund or replacement is processed without further delay. This is not the experience we want for our customers, and we truly appreciate the chance to make it right.

Valorada con 5 estrellas sobre 5

Jacket was too small

experience

Want a tip?
The jacket I ordered was too small, I sent out an email and the response I received was very quick and I was very pleased with the results. I would gladly recommend Toasty body to anyone, thanks.

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your kind words! We’re glad we could quickly resolve the sizing issue and that you’re happy with your jacket. We really appreciate your recommendation and support!

Valorada con 4 estrellas sobre 5

It took a while to arrive and I was…


It took a while to arrive and I was concerned that I had ordered from a foreign site :( It finally arrived after I contacted the company and tried to track it. I did say I was going to cancel payment if it didn’t arrive soon….. it did. The sizing is totally all wrong! I followed the guide and ordered an XL for my husband’s Christmas gift. Unfortunately, the jacket was far too small and just fitted me….. I am a size 14 (S/M). On contacting them they were VERY helpful and arranged for another jacket to be sent (4XL!) straight away. I kept the original rather than send back and will use it myself. Ordered battery packs from amazon. The jacket heats up fine, and hubby pleased with it, but disappointed that it does not state size on it, comes with no instructions, need to go to website and, though has 3 heat settings, you cannot switch it off without unplugging the pack inside jacket.
I have since seen another style jacket that I may look at this winter for my son. At first concerned but reassured by them.

8 de noviembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your detailed review! We’re glad we could quickly resolve the sizing issue and that your husband is pleased with the heated jacket. We appreciate your feedback about sizing, instructions, and the power pack — it’s very helpful for improving our products and website. We’re thrilled to hear your concerns were reassured and look forward to helping you with future purchases!

Valorada con 5 estrellas sobre 5

5 stars for Toastybody heated vests

Heated vest is great, very warm. Sizes run big for females, so order a size smaller. We ordered one that was too big and Toastybody sent a smaller size for free, and did not have us ship the one that was too large back to them, instead they instructed us to donate it, which we did. 5 stars for Toastybody heated vests.

25 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi there, thank you for your fantastic review! We’re thrilled to hear you’re happy with your heated vest and that the sizing exchange was easy. We really appreciate your support and your 5-star rating!

Valorada con 4 estrellas sobre 5

Received within acceptable time have…

Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensively chose your product hopefully was a good choice. Anticipating further purchases in the future

7 de febrero de 2026
Opinión espontánea
Logotipo de Toastybody

Respuesta de Toastybody

Hi!

Thank you so much for your thoughtful review. We’re thrilled to hear that your order arrived on time and that everything appears to be working perfectly. It’s wonderful to know you chose our heated clothing after careful research—we’re confident it will make a fantastic birthday gift!

We truly appreciate your trust and look forward to serving you again with future purchases. If you ever have any questions or need guidance with your heated clothing, we’re always here to help.

Valorada con 5 estrellas sobre 5

Keeps me warm!

Have socks and a gilet with them, worked great and kept me warm in my outside job. When the gilet acted up they immediately agreed to send a new one at no extra cost. Highly recommend!

1 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi!

Thank you so much for sharing your experience. We’re delighted to hear that the socks and gilet kept you warm during your outdoor work, and that our team was able to quickly sort out the gilet issue for you. Your recommendation means a lot to us!

Stay warm out there, and we look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

So pleased I made the purchase

The gillet is great and of good quality and works well. The fit is excellent and is not at all restrictive and it really keeps me warm, but not too hot whennout golfing, riding and even dog walking.
I would have preferred if the power pack and gillet had arrived together as on 2 of our coldest days I could not get the benefit of the Toasty Body gillet as the power arrived about a week to 10 days later which was a shame. Although the company did say this would happen it did take a bit of the enjoyment out of my new purchase.

6 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi!

Thank you for taking the time to share your experience. We’re so glad to hear that you’re enjoying your gilet, and that the fit, quality, and warmth have been just right for your golfing, riding, and dog walking!

We completely understand how the delayed arrival of the power pack affected your experience, and we appreciate your patience with that. Your feedback is really valuable, and we’ll keep it in mind to improve our shipping coordination in the future.

We hope the gilet continues to keep you comfortably warm on all your adventures!

Valorada con 5 estrellas sobre 5

It was a gift for my daughter-in-law…

It was a gift for my daughter-in-law who is a soccer coach. She really liked the heated vest since they play from winter into Spring. Wasn’t in time for Christmas but in January and it has done its job.

20 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi!

Thank you for sharing your experience. We’re so glad your daughter-in-law is enjoying the heated vest and that it’s keeping her warm through those long soccer sessions from winter into spring!

We appreciate your understanding about the timing, and it’s wonderful to hear that the vest has done its job well.

Valorada con 2 estrellas sobre 5

Still waiting on instructions to return…

Still waiting on instructions to return one of the jackets that are too small

5 de febrero de 2026
Opinión espontánea
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Respuesta de Toastybody

Hi!

Thank you for your message, and we’re sorry for the delay with your return instructions. We’ll make sure to get you the details you need right away so you can send the jacket back without any hassle.

Could you please confirm your order number and the size you’d like to exchange for? Once we have that, we’ll provide the return instructions immediately.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. They want you to be happy with your purchase. I appreciate that!

8 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Hi!

Thank you so much for your kind words. We’re thrilled to hear you had a positive experience with our customer service and that we could help ensure you’re happy with your purchase—it truly means a lot to us!

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