i didn’t get my package right away, and customer service was so quick to respond and truly cared about my situation. i’ve recommended to many people!
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i didn’t get my package right away, and customer service was so quick to respond and truly cared about my situation. i’ve recommended to many people!
La empresa ha respondido
¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can... Ver más
La empresa ha respondido
Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows labe... Ver más
La empresa ha respondido
Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Ver más
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We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
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While we had an issue with the gilet, ToastyBody customer service was quick to resolve and we're happy. She loves the warmth, describes it like wearing a hot water bottle on front and back.

Respuesta de Toastybody
My wife loves the heat level selections. We had to exchange sizes and the response was swift and satisfying. We’re planning to get one for our daughter-in-law. The material and construction are impressive and we anticipate long service.

Respuesta de Toastybody
I ordered a heated vest on February 2, 2026 and still have not received it. I have reached out but have not spoken with anyone. I am beginning to think this is scam.

Respuesta de Toastybody
Great customer service and support

Respuesta de Toastybody
Very helpful customer service. Answered questions about confusing sizes ( there is now an excellent size chart and advice on the site) and other matters patiently and clearly. The pants are perfect - completely stop me getting intense leg muscle cramps doing stop start activities outdoors in winter. The fabric is the weight of a fleecy sweat and wind resistant so they can be worn as leggings as well as used as a base. I layer if it’s wet.

Respuesta de Toastybody

Respuesta de Toastybody
I have had nothing short of a wonderful experience with the folks at Toastybody. I received prompt detailed replies to each of my questions prior to making the commitment and placing my order.
When I received my heated gloves I had an issue with them switching to the white heat level, medium, every time I used them for more than 5 minutes.
They were kind enough to issue me a replacement pair and I am happy to say they work perfect. Instant heat and I can keep them on high and they stay on high for my 60-90 minutes each day.
My only suggestion since they ask you to take 3 different measurements of your hands is that they should have more than just one size fits all as these are a little too large for my hands but they keep my fingers toasty warm in -25 C weather so I am happy to say they do their job of keeping me warm.

Respuesta de Toastybody
Happy Wife Happy Life!! Amazing customer support.
Ordered the heated base layer set for my wife's birthday and she loved the warmth and feel. Only concern was the pants were to short. I contact a rep and they made this right with zero hassle. The battery that I ordered with it fit the pockets perfect and have a long run time. We will be a repeat customer.

Respuesta de Toastybody
I ordered a jacket for a gift when it arrived it was too small. I contacted the company they were super easy to work with they provided me and exchange everything arrived on time perfect condition! The jacket is very well made very warm I would recommend this product to anyone who lives in a cold weather climate

Respuesta de Toastybody
Purchased the heated top a couple of weeks back and I am thoroughly impressed with the product. Great quality and a sleek enough design to wear under any garment. Predominately using mine for riding my motorbike and it certainly keeps me warm in these winter months. I am using it with quite a large power bank, but the pocket in the top is more than adequate to hold this and also be in a position to be comfortable.

Respuesta de Toastybody
This company is a total fraud. There are plenty of better offerings on Amazon - buy those not this. They say my product is enroute about 30 miles from my house. That has been the update for 7 weeks. They refuse to refund my money saying that they can't because the product wasn't returned. Online SCAM ONLINE SCAM they took over $100 from me.

Respuesta de Toastybody
experience
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The jacket I ordered was too small, I sent out an email and the response I received was very quick and I was very pleased with the results. I would gladly recommend Toasty body to anyone, thanks.

Respuesta de Toastybody
It took a while to arrive and I was concerned that I had ordered from a foreign site :( It finally arrived after I contacted the company and tried to track it. I did say I was going to cancel payment if it didn’t arrive soon….. it did. The sizing is totally all wrong! I followed the guide and ordered an XL for my husband’s Christmas gift. Unfortunately, the jacket was far too small and just fitted me….. I am a size 14 (S/M). On contacting them they were VERY helpful and arranged for another jacket to be sent (4XL!) straight away. I kept the original rather than send back and will use it myself. Ordered battery packs from amazon. The jacket heats up fine, and hubby pleased with it, but disappointed that it does not state size on it, comes with no instructions, need to go to website and, though has 3 heat settings, you cannot switch it off without unplugging the pack inside jacket.
I have since seen another style jacket that I may look at this winter for my son. At first concerned but reassured by them.

Respuesta de Toastybody
Heated vest is great, very warm. Sizes run big for females, so order a size smaller. We ordered one that was too big and Toastybody sent a smaller size for free, and did not have us ship the one that was too large back to them, instead they instructed us to donate it, which we did. 5 stars for Toastybody heated vests.

Respuesta de Toastybody
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensively chose your product hopefully was a good choice. Anticipating further purchases in the future

Respuesta de Toastybody
Have socks and a gilet with them, worked great and kept me warm in my outside job. When the gilet acted up they immediately agreed to send a new one at no extra cost. Highly recommend!

Respuesta de Toastybody
The gillet is great and of good quality and works well. The fit is excellent and is not at all restrictive and it really keeps me warm, but not too hot whennout golfing, riding and even dog walking.
I would have preferred if the power pack and gillet had arrived together as on 2 of our coldest days I could not get the benefit of the Toasty Body gillet as the power arrived about a week to 10 days later which was a shame. Although the company did say this would happen it did take a bit of the enjoyment out of my new purchase.

Respuesta de Toastybody
It was a gift for my daughter-in-law who is a soccer coach. She really liked the heated vest since they play from winter into Spring. Wasn’t in time for Christmas but in January and it has done its job.

Respuesta de Toastybody
Still waiting on instructions to return one of the jackets that are too small

Respuesta de Toastybody
Excellent customer service. They want you to be happy with your purchase. I appreciate that!

Respuesta de Toastybody
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