i didn’t get my package right away, and customer service was so quick to respond and truly cared about my situation. i’ve recommended to many people!
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can... Ver más
La empresa ha respondido
Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows labe... Ver más
La empresa ha respondido
Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Información de contacto
Reino Unido
- help@toastybody.com
- toastybody.com
3,4
Medio
310 opiniones
Ha contestado el 86% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
4 Stars
Jacket and battery came in on time for my trip, jacket is very warm and heated feature almost makes it too warm for me which is a new issue that I love. The only thing is that some threads are beginning to come loose already, that could be because I only washed the jacket separately on delicate instead of in a laundry bag but that's okay.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Shyanne,
Thank you for your review! We’re thrilled to hear that your jacket kept you so warm on your trip—even “too warm” can be a good problem to have! We appreciate your note about the threads; washing in a laundry bag can help prevent this, but we’re glad it hasn’t impacted your enjoyment of the jacket.
We hope it continues to keep you cozy on all your adventures!
Buyer beware if you request a refund.
I ordered the heated base layers set in medium, large hoodie, and 3 power banks. Shipment arrived in about 2 weeks with the base layers missing. I contacted customer support and they sent the missing items. Base layer top was too small, probably needed XL and battery only lasted 3hr 20min on the hoodie. I requested a refund on their site within the 30 days that they advertise and here came something iv never had to deal with on a refund. They first offered 100% STORE credit and no need to return items, I said no, then 50% cash back n 50% store credit, I again said no. Got sick of NEGOTIATING a refund % and said give me 85% back to original payment method n that will resolve this issue. They came back and said 80% cash back n 20% STORE credit. I accepted and received email next day saying upon further review ur refund request was beyond 30 days so no refund. I replied with you guys are full of shit and definitely not an honest company, I have every email and document saved, I'll take you to small claims court if I have to. They responded and said yes you are correct on the time line we will refund 80% n 20% credit. What a joke this company is trying to get your actual money back. They did send another set of base layers i didn't ask for, unfortunately they are the same size I said was too small.
26 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry for the frustrating experience you’ve had with your order and refund. This is clearly not the smooth, stress-free service we aim to provide, and we completely understand why this has been upsetting.
We appreciate you working with us through the issues with sizing, missing items, and the refund process. While we did eventually resolve the refund, we acknowledge that the back-and-forth and miscommunication should never have happened. We’ll take your feedback on board to improve our processes and ensure future customers don’t face the same difficulties.
If you’d like, we can arrange to review the replacement base layers you received and make sure you get the correct size promptly, so you can actually use them.
Good customer service
my original order did not work and they helped me get a size that worked better for me. Thank you and I love the heated long underwear,
30 de noviembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for sharing your experience. We’re so glad we could help you find a size that works better and that you’re enjoying your heated long underwear. It’s wonderful to hear it’s keeping you warm and comfortable!
Good delivery and good products just…
Good delivery and good products just didn’t get the right size for a gift.
2 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your feedback. We’re glad to hear the delivery was smooth and that you’re happy with the products. We’re sorry the size wasn’t quite right for your gift—please reach out if you’d like assistance with an exchange so we can make sure it’s perfect next time.
The jacket is fashionable and form…
The jacket is fashionable and form fitting, I purchased this for my wife who is more on the petit size and struggles to keep warm in the winter. Even without the heat on, she found this jacket to be quiet warm. She uses the heat while outside in below freezing temps and is perfectly warm. However, she has mentioned that the battery gets very hot and she fears spontaneous combustion while wearing it. Because of this, she uses it much less than she would like.
13 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for sharing your experience. We’re glad to hear that the jacket is keeping your wife warm and that she’s enjoying the fit and style.
We’re concerned to hear about the battery getting very hot—that is not normal, and safety is our top priority. Please stop using the battery immediately and contact us with your order number and photos or a short video showing the issue. We’ll arrange a replacement battery or jacket as needed to ensure it works safely, so she can enjoy the heated feature without worry.
This stuff is horrible sizes are way off
This stuff is horrible - I wear a size 12 and ordered a XXL and can hardly get the top
On and the pants are so tight I can barely sit down I have requested a refund and not getting anywhere with them - don't waste yiur money unless you are a toddler or a super model you won't be able to wear it
19 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. Sizing should never be this difficult, and we want to make it right.
Please provide your order number and any correspondence you’ve had so far. Once we have that, we’ll ensure your refund is processed promptly and assist you with returning the items if needed. Your satisfaction is very important to us.
Great product and wonderful quick delivery
Great product and wonderful quick service. I ordered a bit too close to Christmas and yet I received my order in time! My husband was complaining how cold he was golfing so I ordered the vest and battery. He loves it!! He has barely taken it off, he wears it everywhere and tells everyone about it. Great product, I’m sure I will order again.
25 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for sharing your experience! We’re thrilled to hear that the vest and battery kept your husband warm while golfing—and that he’s enjoying it so much he’s telling everyone about it. It’s fantastic to know your order arrived in time despite the busy Christmas season.
We look forward to helping you with future orders!
Fantastic quality
Very quick postage and packed well, hoodie was as described, very good quality, it is idea coming home from work whilst waiting for the car to warm up, keeps me toasty. I will be taking the hoodie to the isle of wight festival for those chilli evenings.
7 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your wonderful review! We’re so glad to hear that the hoodie keeps you warm and cozy, whether it’s waiting for the car or enjoying chilly evenings at the Isle of Wight Festival. It’s great to know the quality and packaging met your expectations too!
Respuesta de Toastybody
Hi!
Thank you for your feedback. We’re glad to hear you’re happy with the product!
Loved the heated pants
Loved the heated pants. I ordered a small based on the measurements provided. They were a little short but I wore them with boots so no worries. They kept me warm & toasty during an NFL game!
11 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you so much for your lovely review — we’re thrilled to hear you loved the heated pants and that they kept you warm and toasty during the NFL game! It’s great that you took careful measurements and chose your size thoughtfully, and we’re happy they worked well for you even with boots.
Thanks again for taking the time to share your experience — we really appreciate it and hope they keep you warm at many more events!
the Gillet
the Gillet is very comfortable and works well the heat it gives day off helps the backpain I suffer with.so full .marks I wear it nearly every day.
17 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for sharing your experience. We’re so glad to hear that the gilet is helping with your back pain and keeping you comfortable. It’s wonderful to know you’re getting daily use and benefit from it!
Bull shit
They suck they take 8 hr to change the battery and you only get to wear the heated clothes for 2 hr at best I would like to get my money back only use them for 2 hr And they don’t fit me like I need it to.
14 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. Heated clothing should be convenient, comfortable, and reliable, and it’s clear we fell short here.
Please provide your order number and any details about the items, and we’ll make sure your refund is processed promptly. We want to resolve this for you as quickly as possible.
After 3 weeks still waiting for my…
After 3 weeks still waiting for my Battery delivery, their stuff is shipped direct from China and I would suspect they are a Chinese company. Customer service is shocking. Asked for a delivery date and I’ll I get from them is it’s in transit - from the shipping tracker it’s been at customs UK for the last 10 days. Save your self the griff and your money and buy from a company based in the UK with Stock in the Uk
18 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry for the frustration caused by the delay with your battery. We understand how annoying it is to wait for an item that’s stuck in customs, and we apologize if our communication hasn’t been clear.
Please provide your order number so we can investigate the shipment immediately and give you an accurate update on when it will arrive. We want to make sure you receive your item as soon as possible or offer an alternative solution if needed.
Easy to purchase
Easy to purchase, great communication between the time of purchase to time of arrival-
10 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your kind feedback. We’re delighted to hear that your purchase process was easy and that our communication kept you informed from order to delivery. It means a lot to us!
ABSOLUTELY HORRIBLE!!! DO NOT BUY FROM THIS COMPANY AT ALL!!!
ABSOLUTELY HORRIBLE!!!
Got large jacket which was way too small and sent then the company resent THE SAME SIZE JACKET WITH THE SIZE TAGS CUT OFF..
WHAT A SCAM!!!
ANGRY AND VERY FRUSTRATED.
Ordered Dec 11 and Jan.17 and still no jacket my 86 year Dad can wear and it was his major Christmas gift.
With the company cutting off the tags and pics were sent as proof, I think I should get a full refund and the actual 2X LARGE jacket free
17 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry to hear about the frustration and disappointment caused by your orders. This is not the experience we want any customer to have, and we completely understand why you’re upset—especially given that it was meant to be a special gift for your father.
Please provide your order numbers and any photos you have. We’ll escalate this immediately to ensure you receive the correct 2XL jacket, and we’ll arrange a full refund for the inconvenience caused. Your satisfaction and your father receiving a proper gift are our top priorities.
This company is a scam
This company is a scam. Product arrived weeks late. Then it didn't even work. They wont offer a full refund. What a piece of crap.
15 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the service or quality we aim to provide, and we want to make it right.
Please provide your order number and any details about the product issue. Once we have that, we’ll investigate immediately and ensure you either receive a full refund or a replacement that works correctly. Your satisfaction is our priority.
High quality
The jacket was made well and kept me warm! My only complaint was that it arrived late and I wanted it for Christmas. In the future I will order sooner to avoid this.
17 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your feedback. We’re glad to hear that the jacket kept you warm and that you’re happy with the quality! We completely understand the frustration with the timing—ordering a bit earlier next time should help avoid any holiday delays.
DO NOT PUECHASE FROM THIS COMPANY!!!!
Still waiting on an order placed in early December. Would not recommend to anyone to purchase from this company, continued apologies for the delays but no positive action or results.
3 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi,
We’re very sorry for the delay and completely understand your frustration. This is not the experience we want any customer to have, and we want to resolve this immediately.
Please provide your order number and any tracking information you have. Once we have that, we’ll investigate the shipment and ensure your order is delivered as soon as possible—or provide an alternative solution if needed.
Good Product.
The delivery was quick and the Gilet is fantastic quality and keeps you really warm.
5 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your feedback! We’re thrilled to hear that the gilet arrived quickly and is keeping you warm with its fantastic quality.
Absolutely lovely comfy for nice cold…
Absolutely lovely comfy for nice cold weather...
17 de enero de 2026
Opinión espontánea
Respuesta de Toastybody
Hi!
Thank you for your review! We’re so glad to hear that your item is keeping you comfy and warm in cold weather.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.