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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful customer service. Answered questions about confusing sizes ( there is now an excellent size chart and advice on the site) and other matters patiently and clearly. The pants are perfect... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows labe... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

311 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 86% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

It's all about the warmth without the bulkyness

1. Heats very well, can feel the heat instantly.
2. Puffer fabric is lightweight but achieves the warmth needed. Can select different levels of heat which is easy to change by pressing the doohicky on front of jacket. It's very easy to pack for traveling. It doesn't take up much room.
3. The service was great, arrived timely as expected.
4. Be sure to purchase the power bank which fits inside of jacket. Easy to charge.
5. The size runs small, be sure to size up. I am keeping the 3X but will order the 5X.
7. Great buy for the price.
8. I would recommend this purchase to friends and others who enjoy being out and about during fall and winter.
9. It made for a great Christmas gift.

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Thank you so much for your detailed and thoughtful review! We’re delighted to hear that the jacket is keeping you warm without the bulk, and that you found the heating levels, lightweight design, and packing convenience so useful. It’s great to know the service and delivery met your expectations too.

We appreciate your tips about sizing and the power bank — they’ll definitely help other customers. Most of all, we’re thrilled that it made a great Christmas gift and that you’d recommend it to others!

Stay warm and enjoy your adventures!

Valorada con 5 estrellas sobre 5

The ordering was easy

The ordering was easy! Make sure you pay attention to the actual measurements and not go off of size alone. I am overseas, so the shipping was a little longer but still within the expected timeframe and got it just in time for my wife for Christmas! My wife is a teacher and I thought this was a great idea for when she is on recess duty in the cold winter months. Fabric quality is good and durable and looks like it will hold up the rest of time and usage! Ease of using the website was great! Thanks Toastybody

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Thank you for sharing your experience! We’re so glad to hear the ordering process was smooth and that your wife received her gift just in time for Christmas. It sounds like it will be perfect for keeping her warm during those chilly recess duties!

We also appreciate your note about sizing — it’s a great tip for other customers. It’s wonderful to hear you’re happy with the fabric quality and durability too. Thanks so much for your support and kind words!

Valorada con 4 estrellas sobre 5

High quality product compared to others…

High quality product compared to others I researched. I wish I would have known before ordering as a Christmas gift that they were located in England because the time frame they issued for shipping fell short of the actual time they promised it and ended up not making it to my residence by the time promised. When it did arrive it was well packaged and worked as described.

10 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Thank you for your honest feedback! We’re glad to hear that the product met your expectations in quality and performance, and that it arrived well-packaged and as described.

We sincerely apologize for the delay in shipping and understand how disappointing that must have been, especially when ordering it as a Christmas gift. Your feedback is valuable and helps us improve our delivery communications for the future.

We appreciate your support and hope you continue to enjoy your purchase!

Valorada con 1 estrellas sobre 5

My husband bought a set of thermals for…

My husband bought a set of thermals for me for Christmas, I still have not seen all of it and it has come in three different packages. Who does that? Don’t even know if they work because the tracking info says the shirt won’t be here until June of next year. I am sure there is a better place to buy these from, try somewhere else.

13 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

We’re very sorry to hear about the confusion and frustration with your order. Splitting shipments can sometimes happen due to stock availability or warehouse logistics, but we understand how inconvenient this is, especially for a gift.

We want to make sure you receive everything you ordered and that it works as intended. Please reach out to our support team with your order details, and we’ll investigate the status of the remaining package and find the fastest way to get it to you.

We truly appreciate your patience and the opportunity to make this right.

Valorada con 4 estrellas sobre 5

Shipping took an extended period of time.

The product was as expected but ordered several weeks before Christmas.
The shipment barely made it in time.

2 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Thank you for your feedback! We’re glad to hear the product met your expectations, though we’re sorry the shipping was tighter than anticipated for Christmas. We appreciate your patience and your support, and we’ll keep working to improve delivery timing for future orders.

Valorada con 4 estrellas sobre 5

Some trepidation

Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. From that point only that package was trackable and had no idea whether or not package one was still on the way! The battery package arrived late on the 18th and the suit part appeared late on the 23rd.

12 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

Thank you for sharing your experience, and we sincerely apologize for the confusion and delay with your order. We understand how frustrating it must have been to track multiple packages and deal with the unexpected routing of the battery pack.

We’re glad to hear that both parts eventually arrived, and we appreciate your patience throughout the process. Your feedback helps us improve our shipping and communication for future orders.

Valorada con 5 estrellas sobre 5

Helpful staff and great product

Very helpful staff who kept in touch with me about the status of my delivery when I was worried it wouldn't arrive in time for Christmas. The electric gilet I purchased as a gift for my husband was a hit, especially in the recent cold snap and when our boiler broke down on Christmas day. He loves it.

19 de diciembre de 2025
Opinión espontánea
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Respuesta de Toastybody

Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to keep you updated and that the electric gilet was a hit with your husband — especially during the cold snap and unexpected boiler troubles! 😊

We really appreciate your kind words and support, and we hope he continues to stay warm and cozy with it.

Valorada con 5 estrellas sobre 5

It fits pretty well and it’s…

It fits pretty well and it’s comfortable. It heats up pretty quick and lasts for almost a whole day

11 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

Thank you for your review! We’re glad to hear that the jacket fits well, is comfortable, and keeps you warm for so long. It’s great to know it heats up quickly and meets your expectations.

Stay cozy and enjoy!

Valorada con 2 estrellas sobre 5

I purchased the Toastybody heated…

I purchased the Toastybody heated baselayer top, and hoped it would be the perfect cold weather solution I was looking for, and it would have been except for the following… Toastybody products just don’t fit. I mean not even close to fitting. I wear a men’s top in either medium or large. I initially ordered a large. When it arrived it looked aweful small, like a men’s x-small. I tried it on. Way, way too small. There was no label on the product, so I figured maybe they made a mistake. They were willing to ship a larger size, so I had them send an XL. Same issue. Way too small. Then they sent me a sizing chart. Their sizing chart listed a men’s 3XL as having a 41” chest. WHAT? Knowing that they don’t sell properly sized gear, I offered to return the top, and asked for a full refund. They sent me an email, for the second time, this time offering me 50% refund and 50% house credit. I accepted. Then today they sent me a email stating they won’t live up to their refund offer. Stating they only provide one resolution. And they didn’t want either tops back, always stating I should keep or donate. I donated. So bottomline. Product is nice, but useless if it doesn’t fit. I spent a lot of money on a poorly manufactured product that is incorrectly sized and therefore useless. I’ve since purchased a great heated vest from another company and sizing is perfect. Unfortunately I cannot recommend Toastybody, and would instead warn, Buyer Beware.

10 de enero de 2026
Opinión espontánea
Logotipo de Toastybody

Respuesta de Toastybody

We’re very sorry to hear about your experience and sincerely apologize for the frustration caused by the sizing and refund issues. We completely understand how disappointing it must be to receive products that don’t fit as expected, especially after multiple exchanges.

Your feedback about the sizing inconsistencies is important, and we’ll be reviewing it carefully to improve our charts and product labeling to prevent this from happening in the future. We truly regret that your experience did not meet your expectations and that it led to wasted time and expense.

We appreciate your honesty and the opportunity to learn from this.

Valorada con 5 estrellas sobre 5

Life changing!

Life changing!! I just moved to Tuscany from a much warmer climate. There isn't much not to love about Tuscany....unless you don't like the cold in winter. I was worried the cold weather would stop me from wanting to go out at night or take early morning walks. I ordered a Toastybody base layer set and a fleece and it has made all the difference - now I never hesitate to spend time outside no matter what the weather. Extraordinary customer service, too. Thank you Toastybody!

11 de enero de 2026
Opinión espontánea
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Respuesta de Toastybody

Wow, thank you so much for sharing this! We’re thrilled to hear that your Toastybody base layer and fleece have made such a difference and are keeping you cozy during those chilly Tuscan mornings and evenings. 🥰

It’s wonderful to know that our customer service added to your experience, and your kind words mean a lot to us. Enjoy every moment outdoors without worrying about the cold!

Valorada con 1 estrellas sobre 5

Steer clear!

Update: my request to return the second set that didn't fit for a refund was basically denied and I was offered another store credit. I declined because I want to get as far away from this scam company and their products as possible. I received a response that they would give me a 50% refund and a 50% store credit. Again, I declined. Now, I've gotten an email that they'll give me an 80% refund and a 20% store credit. This is unbelievable.

Ordered a base layer set as a Christmas gift. Didn't fit and you can't just send the items back for exchange or refund - you have to basically request permission to send back. My request was denied - no reason given. Since it was a gift, I spent another $200 and ordered another set in an XL. After repeated emails I was offered a store credit. I had already paid for the second order so I had to use the credit on items I really don't want. Now the second set doesn't fit - sleeves are extremely short. So, I've asked permission to return this set for refund. I do not want another store credit - I want to get away from this scam company. Stay away!

9 de enero de 2026
Opinión espontánea
Logotipo de Toastybody

Respuesta de Toastybody

We’re very sorry to hear about the frustration you’ve experienced with sizing and returns. We completely understand how upsetting it must be to deal with multiple orders that don’t fit, especially for a gift, and we sincerely apologize for the inconvenience caused by our return process.

We take feedback like yours seriously and will review our policies to ensure they are clearer and more helpful for future customers. While we regret that your experience did not meet your expectations, we appreciate you bringing these issues to our attention.

Valorada con 5 estrellas sobre 5

A full Albertan review

The internal fabric is very gentle on the skin, so not much irritation for long wear time. The base insulation design is able to keep me warm down to -15 to -20C with a supporting winter jacket. The heating coils work quite well, but the distribution can occasionally feel a bit inconsistent; an internal grid pattern for the heating wire may help balance out the heat. It's an excellent base layer going down to -40C with heating able to keep my core temperature stable. They may want to consider adding vibration pads as well for increasing blood flow simultaneously as heating; increasing their market share to being a medical product as well. Good battery life, low stretch (so caution on the size you buy), & battery pouches double as pockets (one on either side would be better for convenience & OCD). Fantastic product, wish they were cheaper tbh so I could rationalize having more pairs.

10 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you ToastyBody!

This was bought as a Christmas present for my mum and we both couldn't be happier. The package arrived in time and my mum loves the product! The size I ordered was a little snug for her ideal fit so I messaged customer service about exchanges. They sent a brand new one in the preferred size and told us to keep or gift the other one. Really appreciate it and my aunty loves the other vest!

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic gilets and batteries

Fantastic gilets and batteries. Good warmth locations in several places without being overly hot.

All good with design, materials, sizing and stitching etc quality.

Perhaps a minor suggestion that the battery pocket be larger so the battery can be located front, side or back depending on your activity. Side for when hands in pockets or back for when wearing at work carrying items for example - not a star dropper though.

2 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

You are fighting me about a full refund…

You are fighting me about a full refund of a product i bought that was defective,I DONT understand why you just wont credit my credit card in full and i sill sent back my purchase. What a BAD COMPANY TO DO BUSSINESS WITH, NEVER AGAIN WILL I EVER BUY FROM YOU DONNA COLELLA

8 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took weeks to ship

Took weeks to ship. Worse quality than $100 options from Amazon. Took weeks to reply to a return request. Now fighting me on return.

Do not purchase.

1 de diciembre de 2025
Opinión espontánea

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