Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver más
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Consulta las opiniones de los clientes
I would like to thank Diego for his excellent support. My bottle steriliser stopped working, and he patiently helped me resolve the issue. The whole process was very efficient, communication was smoot... Ver más
La empresa ha respondido
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Ver más
La empresa ha respondido
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de ropa para bebés
- Tienda infantil
- Fabricante de productos de gran consumo - FMCG
- Tienda de maternidad
Escrito por la empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Información de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
1 mil opiniones
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great service
I contacted tommee tippee because I was missing a part of my breast pump and wanted to purchase another. Immediately, no questions asked, they sent it to me in the mail for free! It came a few days later. So great!
27 de abril de 2025
Respuesta de Tommee Tippee AU
Hi Veronique,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you had a positive experience with our team — it’s so important to us that parents feel supported every step of the way.
We’re so glad we could help get that missing part sorted quickly and that it arrived in good time! If you ever need anything else or have any questions, we’re always here for you.
We hope you have a lovely day
Kind Regards
Tommee Tippee
Spoke and dealt with Sophie K today
Spoke and dealt with Sophie K today, absolutely fantastic customer service, went above and beyond.
23 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Bethany,
Thank you for taking the time to leave a positive review today!
We’re delighted to hear that Sophie made your experience so smooth and easy. Our aim is always to make things as simple as possible, so you can focus on those special moments with your little ones — and it's wonderful to hear that was the case for you.
If there’s anything else you need, please don’t hesitate to reach out.
Warm Regards,
Tommee Tippee
Worked with Debbie from the customer…
Worked with Debbie from the customer service team and it was excellent. I was provided with solutions to my concerns promptly
22 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Kirti,
Thank you for your feedback. We are delighted to hear that Debbie was able to provide you with a solution to your concerns.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Helpful and clear communication.
I used the Facebook chat function. It was easy to use and meant I wasn't on hold and could pick up and put down my phone as needed with a young one at home. I spoke to Rowan who was super helpful and communicated with me clearly.
22 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Charlotte,
Thank you for your feedback. We are delighted to hear that Rowan was super helpful and communicated clearly in regards to your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Respuesta de Tommee Tippee AU
Hi Ashley,
Thank you for your feedback. We are delighted that you love the Prefect Prep machine. We have designed this so that it makes a parents life a lot easier especially during the night time feeds.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
I’ve ordered three of the glass bottles…
I’ve ordered three of the glass bottles after being using the plastic ones for months. I was excited about moving to glass and using the same way of sanitation.
The bottles don’t close properly and every time I put them in the microwave the leads pop.
6 de abril de 2025
Respuesta de Tommee Tippee AU
Hi Celia,
Thank you for your feedback. We are sorry to hear that you are experiencing a issue with your glass bottles not closing properly and lid pops when placing in the microwave.
We would like to investigate this for you to assist you further with this issue. One of our customer service agents will reach out to you to discuss this further.
Best Wishes
Tommee Tippee.
Excellent experience with support tesm…
The wearable pump didn’t work on my breast. We realized it was not for me as I am able to get more milk with the double one o manual one.
At the same time, my experience with support team was excellent. They helped me and answered all my questions to discover what I said before. Thank you so much!
10 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Noelia,
Thank you for taking the time to leave this feedback on your recent experinece with our customer service team.
We are sorry to hear that you did not get on well with the breast pump and we understand how disheartening this can be.
We are happy to hear that your customer service team took care of you and supported you along the way!
Please do not hesitate to get back in touch if you ever need further assistance from us, we are always happy to help. 😀️
Tommee Tippee
Best customer service around
Best customer service around! Their products are great, but on the off chance that one stops working/is faulty they are so prompt and understanding. My pump stopped working and they quickly sent me a new one.
Very happy with this service
4 de abril de 2025
Respuesta de Tommee Tippee AU
Hello Cassandra,
Thank you for your feedback. We are delighted that you had the best customer service as well as great products and replacement,
We are so glad to hear that Sophie sorted out your issue, rest assured this will be passed on.
Thank you for your lovely feedback and we hope you have a lovely day!
I was very impressed with the…responce
I was very impressed with the dedication of the team with the problem we encounted with broken bottle. And wasn't expecting to be compensated with the amazing gifts we received.
Thank you
4 de abril de 2025
Respuesta de Tommee Tippee AU
Hello Amelia.
Thank you for taking the time to leave your Feedback.
We are delighted to hear how impressed you are with the dedication of the Team and how they handled the problem.
We will pass your kind words on.
We hope you and your little one like the products.
We are always here to offer our help.
We hope you continue to use our Services and products in the future.
Best Wishes
Tommee Tippee
Outstanding customer service
Outstanding customer service. I enquired about a larger flange size for my breast pump and the consultant went above and beyond and organised 2 to be posted out to me. Thank you so much, I really appreciate it!
8 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hello,
Thank you for taking the time to leave this wonderful feedback on your recent experience with out customer service team!
We are so happy to hear that they went above and beyond to help you with what you needed to get back to feeding your little one!
Please do not hesitate to get back in touch with us if you ever need further assistance. 😀️
Tommee Tippee
Received extra parts for my breast pump…
Received extra parts for my breast pump in super speedy time!
26 de marzo de 2025
Respuesta de Tommee Tippee AU
Hi Gemma,
Thanks so much for your lovely review.
We're so glad to hear your extra breast pump parts arrived quickly we know how important that is when you're on your feeding journey. If you ever need anything else or have any questions, we’re always here to help.
I still haven't recieved order
I still haven't recieved order, its been almost 2 week. I tried contacting tomme tippee but didn't get proper response why there's been delay, still waiting for the response from tomme tippee what was the issue and when will i be receiving my order. Really disappointed on the service.
25 de marzo de 2025
Respuesta de Tommee Tippee AU
Hi Omer,
We're so sorry to hear that your order hasn’t arrived and that you've had trouble getting an update we completely understand how frustrating this must be.
This certainly isn’t the experience we want for our customers, and we’d love to look into this right away to make things right. Please reach out to our customer service team so we can investigate the delay and get you a clear answer as soon as possible. https://www.tommeetippee.com/en-au/
Thanks so much for your patience, and again, we're truly sorry for the inconvenience caused.
Respuesta de Tommee Tippee AU
Hi Meenakshi,
Thank you truly for your feedback, it is greatly appreciated.
We are delighted to hear that you had a fast delivery and also like the offbeat pricing.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Avoid Couriers Please at all cost
Tommee Tippee uses Couriers Please to deliver their products.
Unfortunately Couriers Please is one of the worst delivery services. I can't even contact them about my parcel
For some reason the Post Office refused to accept my parcel and now I can't even contact Couriers Please. They have no phone number, you can only leave a message on their bot chat.
I will be avoiding Tommee Tippee and Couriers Please in the future
18 de marzo de 2025
Respuesta de Tommee Tippee AU
Hello Nguyen,
Thank you for your feedback.
We are very sorry to hear you have had issues with your delivery and we would like to assist you further with this.
One of our Support Team will reach out to you now via email to get this resolved for you.
We do apologise for any inconvenience caused.
Best Wishes
Tommee Tippee
Tommee Tippee Perfect prep.
Tommee Tippee Perfect prep.
This machine is great for early morning feeds, makes it much easier to get my son fed.
Only room for improvement is with the postage. They uses Couriers Please who have 1.4 stars on google reviews. They first lost the parcel, then didnt bother to follow up even on my enquiry email for 12 days. STOP USING THESE DEADBEATS TO POST THINGS.
Luckily the TT team sent me a new machine out after 5 days when the other one never turned up.
29 de marzo de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hello Daniel,
Thank you for taking the time to leave us a review, rest assured we will pass on your feedback and we are so happy to hear that our Specialists were able to help!
If you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Needed a different size horn for my pump
Needed a different size horn for my tommeetippee electric pump and Rowan and jenna were very helpful, polite thank you very much! Cant wait to receive it
28 de marzo de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Naomi,
Thank you for the review, we are so glad Jenna and Rowan were able to help you with ordering a different horn for your Electric Breast Pump.
We hope you have a lovely day
Kind Regards
Tommee Tippee
Ordering was easy
Order was easy, missed my discount though and contacted company, my bad luck apparently. Delivery was about a week happy with product true to description.
16 de marzo de 2025
Respuesta de Tommee Tippee AU
Hi Inez,
Thank you so much for the review, we are so glad that you have recieved the items and that ordering them was easy. We are sorry to hear that you were unable to apply the discount code on this order, but the good news is you will be able to use this in the future by applying it when all items are in the basket through the promotional codes box.
We hope that you have a lovely day
Kind Regards
Tommee Tippee
We love Tommee Tippee products
We love Tommee Tippee products, we have used Tommee Tippee with all 3 kids. We received one product that was damaged and customer service was quick and easy to replace. The process was easy, friendly and took no more than 5 mins.
11 de marzo de 2025
Respuesta de Tommee Tippee AU
Hi Louise,
Thank you so much for the review, we are so glad to hear that you love our products. We are so glad that the Parent Care Specialist was able to assist you and resolve your query quickly and efficiently.
We hope you have a lovely day
Kind Regards
Tommee Tippee
i dnt like the product
i dnt like the product, not much different than a kettle
22 de febrero de 2025
Respuesta de Tommee Tippee AU
Hi Prabhpreet,
Thank you for taking the time to leave a review. We're sorry to hear you weren't a fan of the Perfect Prep Day & Night.
If you wanted to discuss this further or report any issues with your product please do reach out so one of our specialists can help and make sure you are getting the most out of the product: https://www.tommeetippee.com/en-au/contact-us
Best wishes,
Tommee Tippee
Excellent service. Fast, easy, reliable.
Excellent service. Responded to my email very quickly and took action to send me spare parts for my second baby quickly and conveniently. Both agents I spoke to were lovely. Can’t fault the service I received from Tommee Tippee.
24 de marzo de 2025
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Brooke,
Thank you for taking the time to leave a 5 star review.
We are very happy to hear our specialists were able to get some spare parts ordered ordered for you. We hope this means you are able to get the most out of your pump!
Best wishes,
Tommee Tippee
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