Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver más
La empresa ha respondido
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver más
La empresa ha respondido
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de ropa para bebés
- Tienda infantil
- Fabricante de productos de gran consumo - FMCG
- Tienda de maternidad
Escrito por la empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Información de contacto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
932 opiniones
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Much appreciated
Sam and Jenna helped me resolve my issue. Thank you so much . Fast response too .
19 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Mayra,
We’re so glad to hear that Sam and Jenna were able to help resolve your issue—and quickly too! We’ll be sure to pass along your thanks to them, they’ll be so pleased to know they made a difference.
Thanks again for your kind words and for choosing Tommee Tippee
Have a lovely day
Kind Regards
Tommee Tippee
If your flange is the wrong size just…
If your flange is the wrong size just contact them!
13 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kayla,
Thanks so much for passing on the great tip. You're absolutely right if your flange size isn’t quite right. Just reach out to us, and our team will be more than happy to help find the best fit for you.
Comfort is key when it comes to pumping, and we’re always here to support.
Great cups come with great help!
Sam Suise and Rowan was very helpful in my situation. They sent tutorials and images to assist even further. They acknowledged my frustration and I felt heard. In an email or two my issue was resolved and my 2 year old was happy with the outcome. Thanks again.
11 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Kat,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team were able to assit you.
Best wishes,
Tommee Tippee
Jade was super helpful
Jade was super helpful! I was having a problem cleaning the straw of a sippy and she sent me step by step instructions. Very polite and patient! Couldn't be happier with our products or the service!
11 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Carrie,
We are so glad to hear that our Specialist Jade was very polite and patient when helping you with your query!
Thank you for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Sophie and Jo responded so quickly and…
Sophie and Jo responded so quickly and helped me out with what i needed so efficiently, THIS IS WHY I LOVE TOMMEE TIPPEE!!
8 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Allyson,
Thank you so much for the lovely review. We are thrilled to hear that Sophie and Jo were able to help you quickly and efficiently We'll be sure to pass along your kind words to them.
We're so grateful to have you as part of the Tommee Tippee family!
Replacement valves
Debbie, Jenna and Rowan, they were very helpful & absolutely wonderful. They were able to order some replacement valves for my son's cup.
7 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Katie,
Thank you for your feedback. we are delighted to hear that Debbie, Jenna and Rowan were very helpful and able to send you out some replacement valves for your sons cup.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Impeccable customer service
I messaged the company facebook page to inquire about new valves for a sippy cup. Anna & Kai not only verified the problem, but are sending out two new valves. Such a huge help, thanks again!
6 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Leslie,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear your issue was resolved and you are happy with the service you received from Anna and Kai.
We really do appreciate your kind words and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
Great customer service!
I reached out to this company because I had lost a rubber seal for a sippy cup. They asked for a picture to make sure they could get me the right piece, and sent me 2 replacements at no cost at all. Great place, great customer service, will continue to purchase their products!
23 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Tammy,
Thank you so much for your kind words! We're really glad we could help you get the right replacement part quickly and easily. It's so important to us that our customers feel supported and valued, so it's lovely to hear your feedback. We're thrilled to know you'll continue choosing our products — it truly means a lot to us. If you ever need anything else, we’re always here to help!
We hope you have a lovely day
Kind Regards
Tommee Tippee
Good company
Great service from Anna! My baby had issues with pacifier getting stuck in mouth due to too small. They are sending bigger ones and reporting incident
2 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a review.
I'm so glad Anna was able to help, and she handled the situation with care and efficiency.
If you ever need anything else, don’t hesitate to reach out.
Excellent Customer Service Care 5/5
I had such a kind interaction and a positive experience with Rowan and Jude.
I ordered a package of infant bottles with some additional accessories through Amazon and I was missing a few pieces. Amazon was unhelpful. Tommee Tippee went ABOVE AND BEYOND checking in with me to see if my concern had been resolved by Amazon (which it had not).
Rowan was so apologetic for the inconvenience and has ordered some additional items for me.
Thank you very much for following up with me and thank you for the gesture of kindness. I am more than happy with the level of I care received by Rowan and Jude in customer service!
1 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Mara,
Thank you so much for your kind words — this truly means the world to us!
We’re so sorry again that your Amazon order wasn’t quite right, but we’re absolutely thrilled to hear that Rowan and Jude were able to turn things around and give you the support you deserved. They’ll be over the moon to know they made such a positive impact!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family
Have a lovely day
Kind Regards
Tommee Tippee
Best company hands down Rowan was…
Best company hands down Rowan was helpful and caring I needed a replacement screw ring for my son and I immediate got the help I needed l thank you so much !!
27 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Iris,
Thank you for taking the time to leave a review today.
We’re sorry to hear that you needed a replacement screw ring, but we’re glad Rowan was able to resolve this so effectively.
Best Regards,
Tommee Tippee.
Super bon service à la clientèle
Super bon service à la clientèle, rapide, efficace et très compréhensif. Merci beaucoup !
22 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Bonjour Bianka,
Merci d'avoir laissé cet avis positif aujourd'hui.
Nous sommes ravis d'apprendre que vous avez reçu un service aussi excellent. Si nous pouvons faire quoi que ce soit d’autre pour vous, n’hésitez pas à nous contacter.
Cordialement,
Tommee Tippee
They responded so quick!
They responded so quick!! And were so kind!!
22 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Makiah,
Thank you for taking the time to leave a positive review today.
We are delighted to hear you had such a good experience. If there is anything else we can do don't wait to reach out!
Kind Regards,
Tommee Tippee
10/10 recommend
Fast, quick & easy! Tommee Tippee definitely has my heart all around starting with their bottles, they definitely 100% won me over with the free pump parts. Pumping is hard enough. This kind gesture definitely makes it easier. I’ve never had a company give free pump parts! Thank you Tommee Tippee 10/10 will recommend to anybody & everybody ♡
21 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Lex,
Thank you for your feedback. We are delighted to hear you love our bottles and that we were able to send you out free pump parts.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Baby loves the bottles and pacis won’t…
Baby loves the bottles and pacis won’t take any other!
16 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Danielle,
Thank you for taking the time to leave a wonderful review on our Bottles and Pacifiers!
We are pleased to hear that your little one loves our bottles and pacifiers and we hope you both continue to love these as much as we do! We are over the moon to hear this feedback as we aim to make feeding times easier for you and baby, we always continue to improve and ensure that we are providing our customers with all the support we can.
All the best,
Tommee Tippee
Respuesta de Tommee Tippee North America
Thank you for your feedback. We are delighted that you had a great experience with our service.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
I’ve gotta say if I could give 10 stars…
I’ve gotta say if I could give 10 stars I would! Baby absolutely loves the pacifier and won’t take anything other than the Tommee Tippee. I contacted customer service to let them know how amazing this product has been and I got an immediate response. Thank you Tommee Tippee team.
13 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Teresia,
Thank you for taking the time leave such a lovely review. We are so glad to hear you love our products, just as much as we do.
Feel free to recommend us to your family and friends.
-Tommee Tippee
Excellent service!
Rowan from customer service was so helpful sending a replacement for a faulty product. Very appreciated!!
11 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Deborah,
Thank you so much for your kind words. We are thrilled to hear that Rowan was able to help and get a replacement sorted quickly for you. Your appreciation means a lot to us.
If you ever need anything else, we’re always here to support you.
Replacement parts help!
Great customer service for replacement parts!
11 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Heather,
Thank you for the great feedback. We are so glad to hear you had a positive experience with our customer service team when sorting out replacement parts.
If there's anything else we can help with, just give us a shout.
Not customer service focused!
Contacted customer service with faulty products (warped bottles). They gave me a runaround and were incredibly unhelpful. All I wanted was for the company to stand by their product and replace the poorly manufactured ones. Instead, I went back and forth with them via email literally 19 times trying to find a resolution. Ultimately they did send replacements (supposedly, haven’t yet received) but it was ridiculous how hard it was to get it there. I have a newborn baby to take care of; I shouldn’t be trying to convince a company to have morals and stand by their product.
2 de abril de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello,
Thank you for your feedback.
We are very sorry to hear you found your experience with Customer Service unhelpful as we strive to deliver a positive, empathetic and supportive experience for all of our customers when handling your queries.
We really do appreciate you will have your hands full with your newborn baby and understand replying to emails can be inconvenient at times. Please do feel free to request a telephone call from the member of The Support Team handling your query in future if this would be easier than emailing. Alternatively, you can call us directly on 1-800-715-9526 (tel:1-800-715-9526), our lines are open from Monday to Friday, 8am to 7pm EST, at your convenience if this would be easier than emailing back and forth.
The troubleshooting questions that were completed are necessary to identify the cause of the issue in order to ensure any faults are investigated and/or any issues caused by user error are not repeated with the replacements as we do not want you to experience the same issue again.
We are sorry you were not satisfied on this occasion and shall use your feedback to to continue to improve the services provided.
Best Wishes
Tommee Tippee
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