Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver más
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Consulta las opiniones de los clientes
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver más
La empresa ha respondido
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver más
La empresa ha respondido
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de ropa para bebés
- Tienda infantil
- Fabricante de productos de gran consumo - FMCG
- Tienda de maternidad
Escrito por la empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Información de contacto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
932 opiniones
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Thanks to Antony
Thanks to Antony. He is the best. I had issues with my baby bottles with a ton of questions. Antony was professional and very patient with me. He listened to my concerns one by one. He was very knowledgeable and able to resolve all of my issues. Tommee Tippee is the best and further more customer service is excellent. Thank you Antony and to Tommee Tippee as the Advanced Anti-Collic bottles saved my babies life.
16 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Nisha,
Thank you for taking this time to leave this lovely feedback on your recent experience with Antony from our customer service team.
We are so thrilled to hear that he was able to help you quickly and answer all of your questions.
Please do not hesitate to get back in touch if you ever require further assistance.
Tommee Tippee
When I learned they didn’t sell…
When I learned they didn’t sell replacement valves for the cups I use for my toddler I was surprised that they just offered to send me a few cups on them to make up for it! Now that is great customer service!
15 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kristen,
It is great to hear you have had a positive experience with us. We aim to provide the best quality products and service to service to match! Thank you for taking the time to provide us with your feedback
-Tommee Tippee
Amazing customer service
The customer service I received from Rowan, Jenna and Sophie K was phenomenal!! They made sure I remained a satisfied customer by assisting with all my needs and concerns. True customer service at its best!
14 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Kathlene,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased that our customer service team were able to take care of you.
Best wishes,
Tommee Tippee
Excellent Atention and really fast!
13 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kari,
Thank you for your feedback. We are delighted to hear that our customer service team gave you excellent attention and fast service.
We hope you continue to use our productse and services in the future.
Best Wishes
Tommee Tippee.
Very helpful
I worked with Antony and Jo after my son's straw cup needed a replacement piece. They both were kind and respectful in finding the right cup replacement that should be here soon.
9 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Elizabeth,
Thank you for taking the time to leave a lovely review on the service provided.
We are glad to hear that you are satisfied with the service you received from our customer service team, we are thrilled to hear that they were helpful in getting a replacement sent out to you. We understand the importance of these cups in order to allow your little one to gain independance, we hope you continue to love our products.
Wishing you all the best,
Tommee Tippee
Love how easy and wonderful they are to…
Love how easy and wonderful they are to talk to and how easy it is to get help
4 de julio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialists, and they were able to help you.
Best Wishes
Tommee Tippee
I have contacted them or 8 times now…
I have contacted them or 8 times now and each time I ask for tracking a different person tells me the replacement hasn’t been placed but they will place it now and I should have tracking in 2-7 days … I wait the days and I get the same response …. So not only am I not receiving tracking . MULTIPLE PEOPLE are not helping me and send Ming a replacement .
If I could buy the part i need I would but they do not sell the part on their site
16 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Sophia,
We completely understand your frustration and are really sorry about what has happened here. We can assure you that the order has been placed now and you should receive your parcel in the next couple of days.
If we can be of further assistance, please do not hesitate to get in touch.
-Tommee Tippee
My cup wasn't working properly and Rowan
My cup wasn't working properly and Rowan was incredibly helpful. They were polite and quickly offered a solution for me.
30 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kyle,
We pride ourselves on providing the excellent quality products and great service, so happy to hear this was evident in your case, thanks to Rowan.
Thank you for taking the time to leave your review.
-Tommee Tippee
Jenna has been amazing she has…
Jenna has been amazing she has assisted me 3 times already and has done an amazing job. She responds timely and fast and makes the process so easy. Extremely happy 😊
30 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Leslie,
Thank you so much for the lovely 5 star review about the service you received from the lovely Jenna,
We are glad to hear that Jenna has helped you 3 times already and always does any amazing job.
We will make sure that this amazing feedback is given to Jenna to show how much you appreciate her help.
Thank you and hope to hear from you in the near future.
Warmest Regards
Tommee Tippee
I messaged the Facebook page to ask to…
I messaged the Facebook page to ask to purchase new valves for my insultated sporty cups and they sent me 4 replacement cups very quick and helpful!
26 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Justine,
Thank you for taking your time to leave a review.
We are glad to hear we was able to get some valves sent out to you.
Responsive customer service!
I was searching for a piece to buy as I had lost the previous one. Jade was incredibly helpful, responded quickly, and was happy to send a replacement bottle since the piece was unavailable for purchase. I’m really happy with the service I received, thank you Jade!
25 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello,
Thank you for the 5 start review in relation to your customer service you currently experienced with us.
We are very happy to hear we was able to resolve your issue for you.
After having some issues with my sons…
After having some issues with my sons pacifiers I reached out to tommee tippee and was connected to a lovely customer service representative Jade who helped sort my issues. Within 24hrs of messaging with my concerns I had a replacement sent out after sharing pictures of the items. 10/10 customer service!
24 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Elexia,
Thank you so much for taking the time to share your experience! We're so sorry to hear you had an issue with your son's pacifiers, but we're thrilled that Jade was able to help so quickly and get everything sorted for you.
We’ll make sure Jade sees your lovely feedback, she’ll be delighted to know she made a difference. Providing fast, supportive service is something we truly care about, and it’s great to know it made a positive impact.
Have a lovely day
Kind Regards
Tommee Tippee
Great customer service.
I had a piece break off our bottle, and Rowan and Jade were incredibly helpful. They responded extremely quickly, were polite, understanding, and happy to send a replacement bottle without any hassle. I couldn’t be happier with the service, thank you both!
23 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Ivan,
Thank you so much for the amazing review that you have left in relation to the customer service experience that you had with the issue with your bottle and that Jade and Rowan together were able to help you with no hassle and send a replacement.
We have fed this back to Rowan and Jade and they were very touched by your lovely words.
We hope hope to heart from you again in the near future and thank you for contacting us.
Warmest Regards
Tommee Tippee
Excellent customer service
Excellent customer service. Very patient with me and me taking long in responding due to my busy schedule with my child ❤️ we were able to get issues resolved in a timely manner
19 de junio de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Linda,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased to hear that our customer service was able to assist you.
Best wishes,
Tommee Tippee
When my now 13 year old was a baby
When my now 13 year old was a baby, Tommee Tippee was the only bottle he would drink from. We never had a problem with gas. We loved the whole product line.
17 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Tawanay,
Thank you for taking the time to leave this lovely feedback on your experience with our products.
We are thrilled to hear that your child loved our bottles and that they helped reduce gas issues.
We are so happy to hear when our products provide the much needed support for our customers and we really appreciate this feedback.
Have a lovely day,
Tommee Tippee
Replacement Parts
I exchanged emails with a couple reps from Tommee Tippee regarding replacement valves for the sportee cups. Unfortunately they do not have just the valves or even just the lids to replace them. They were kind enough to send out an entire replacement cup. The majority of the emails were responded to promptly. Overall, im very satisfied with the outcome.
However, I would love to buy a bulk of the valves for the sportee cups. Tommee tippee should really consider selling them.
30 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Morgan,
Thank you so much for your thoughtful review. We are really glad our team could assist and get a replacement cup sent out to you and we truly appreciate your kind words about the support you received.
We completely understand your request regarding the Sportee cup valves, We'll be sure to pass this suggestion along.
Thank you again for your support and your helpful feedback.
Amazing Customer Service
Sophie was extremely helpful when I mentioned that the flanges or horns on my automatic pump were a little too big for me. Right away, she was kind and understanding, gathering necessary information to send me a size that would fit me. Wonderful company! Thank you!
29 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Katie,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We will be sure to pass your feedback on to Sophie.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Problem solved
Spoke with Jo about a problem with an insulated cup. She was very helpful, friendly and efficient. Got problem resolved. Good customer service. Plus Jo had an amazing British accent. Will shop this company again.
22 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Christa,
Thank you so much for your wonderful review. We're thrilled to hear that Jo was able to resolve your issue quickly and made the experience a pleasant one, accent and all!
We’re so glad to have earned your trust, and we look forward to helping you again in the future.
Every little bit helps 😊
So I was looking for replacement valves for my son's sippy cups and couldn't find them anywhere. I reached out to customer service and found out that the company no longer sells the valves. I was disappointed but the customer service agent that I spoke to sent me a complimentary cup to help. I appreciate it because now I have 1 less cup to replace. Every little bit helps. Thanks to Rowan, Sam and Jenna. (I communicated through FB Messenger.)
21 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Beba,
Thank you for taking the time to leave a positive review for Rowan, Sam and Jenna.
We are very glad to hear they could help you out and make everything a bit easier by replacing a cup for you. Hopefully the little one likes it just as much.
Best wishes,
Tommee Tippee
I had went to purchase new cups in…
I had went to purchase new cups in store. I noticed they had changed colors (pastel). While I think the new cups are cute and im sure the company agrees. My autistic son does not. He has a specific bright green cup that he will only use. I had searched online, and found no answers to our problems. I reached out to their customer support team. --- here comes the 5 star rating!--- the employee ms Izzy, was phenomenal. Not only dis she empathize she had took the time put in the work and found a solution. She had pride about her job and was happy to help. See this gracious lady was able to send me some new cups. The exact kind my child needs. I pray the employer recognizes what an asset Izzy was to not just my family but to their company! Im forever grateful for supporting a cup company that supports a family with a child who has a disability 🫶
19 de mayo de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Christie,
Thank you for taking the time to leave your wonderful feedback.
We are overjoyed to read this review of your experience with Izzy and how happy you are with the service you received from her. We are delighted that she was able to send you the cup that your son loves and resolved the issue. We shall certainly ensure your feedback is passed on to Izzy as she will be ever so pleased to hear your kind words and how you had such a positive experience with her, as are we!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family. Please do feel free to reach out should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
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