The experience went well in spite of a misunderstanding on part. I called for customer help because a glitch was preventing me from placing my order. Nic helped me work around the glitch. Then, he was... Ver más

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Consulta las opiniones de los clientes
Not only is the Zeus Hub better than I expected, the customer service team at TVape is phenomenal! They went over and above to make sure I received my first order. Thank you so much! I will definitely... Ver más
My tower was not heating so I phoned TVape and was told its still under warranty. All I had to do was send a picture of the error reading on the screen and a picture of the serial number on the bottom... Ver más
Lisa was awesome. She helped me sort out my order completely through the online chat and made the whole process really easy. She even got me a 10% discount, which was a nice bonus, and made sure my... Ver más
Información sobre la empresa
The TVape Advantage: Selection, Support, and Quality
Escrito por la empresa
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Información de contacto
17-11 Progress Ave, M1P 4S7, Scarborough, Canadá
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great communication and very quick…
Great communication and very quick response, friendly and helpful
Bonjour
Bonjour, Le site est facile à utiliser. Grand choix de produits et accessoires. C'est la première fois que j'utilise un vaporisateur. J'ai été surprise par la qualité que procure la gout. Juste un petit hic. Je trouve que la pile ne dur pas longtemps mais, je suis quand même très satisfaite. Je recommande vos produits sans hésitation. J'ai une Utillian 621.
Very good customer support
Very good customer support. I had a new unit die. Replaced quickly and the folk handling it were fantastic! Full marks.
Lisa was awesome
Lisa was awesome. She helped me sort out my order completely through the online chat and made the whole process really easy. She even got me a 10% discount, which was a nice bonus, and made sure my order would be going out today.
Super friendly, helpful, and efficient from start to finish. Really great customer service. Thanks again, Lisa!
They handled the situation like no other
Hi All , just wanted to let you know how TVAPE team perfectly handled my situation : I bought a vape like a year or two ago , and even if I payed attention the vaping machine did not work anymore. Like all other product in life it happen sometime I guess . They did not even argue ; provided a video of the problem and a quick chat with customer care : I received my vaping machine like 3 days after that. I am telling you guys, it wouldn’t have be like that with all company …. Just wanted to leave a bit of positive here 🙂
The parcel was delivered to the wrong…
The parcel was delivered to the wrong place and wasn’t a flawless experience to ask for a replacement. Long waiting time both for getting an answer from the customer service and to have a replacement. Always had a good experience otherwise
Quick and easy
Quick, easy, and painless! Go SRT was shipped quickly, everything arrived well-packaged, and the free Zeus grinder seems to work nicely.
Good site order received and shipping…
Good site order received and shipping was slow so they refunded the payment for faster shipping
Was told I coild ger a full refund if I…
Was told I coild ger a full refund if I didn't like it. I wasn't sure how loud it would be and boy its loud. Plys you lose 30-40% of vapor.
Now they say its just a gift card. Thankfully CC is going to do a reverse charge. They just wont get back the device. Not the smartest move whom ever I spoke with.
BE WARNED SHOP ELSE WHERE

Respuesta de TVape
This vape ruined joints for me
Zeus Arc S Hub.
This vape is great. Battery does what I want, the whole hub setup is very pleasing to me. And holy shit, does weed ever have a flavor.
Great support eh!
bad product - Italian 621
Purchased a Utilian 621 based on Tvapes recommendation. Wasted $150.

Respuesta de TVape
Always have a good experience with your…
Always have a good experience with your store. If I have a complaint it's that the delivery service for overnight delivery left my package in the lobby as opposed to delivering it to my door.
Recent purchase of a Dr D Switch 2
I recently purchased a Switch 2 by Dr Dabber and I've been happier and happier daily. Im really satisfied with everything the TVape crew did for me. The e-rig is amazing too! Thanks again to the folks at TVape. I absolutely recommend that others make their future purchases with TVape.
I sent my unit back because the charger…
I sent my unit back because the charger was getting quite warm when charging and when using the unit it gets quite warm too. I was told it had to go back to Arizer for testing but TVape did the testing and sent it back saying it doesn’t get hot at all. Not true!!
Arizer says the Solo 2max does get warm unlike my Solo 1 because of the type of battery in it. Not happy with the customer service as it’s taken 2 months to deal with.

Respuesta de TVape
Great customer service.
I bought The Tronian Milatron for a friend. When I tried to track the shipping, I got a message that my information couldn't be found.
I contacted customer service and they updated me on the order's status almost immediately.
Utillian 723. Thumbs up!
The Utillian 723 was just as described. I have an older 721 that's a little worn but still functional. Maybe it's the age of the 721 but the 723 can create larger plumes at lower temperature. The time between placing the order until I received the Vaporizer was amazingly fast. Very impressed. Thank you for the free grinder also, it is greatly appreciated.
Great service
Great service, great product, and excellent staff! Everyone was very helpful and friendly, making the entire purchasing experience smooth and hassle-free. I really appreciated the customer service and would definitely recommend them.
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