I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Ver más
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Consulta las opiniones de los clientes
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver más
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver más
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver más
Información sobre la empresa
Escrito por la empresa
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Escrito por la empresa
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Información de contacto
Great North Road, PE8 6BX, Peterborough, Reino Unido
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Excelente
1 mil opiniones
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Product was great and delivery was…
Product was great and delivery was speedy. Packaging secure and no issues with end product. Price point was very good also. All in all, a very satisfied customer
30 de mayo de 2025
Brilliant service
Brilliant service. Glasses needed an adjustment and they did this free of charge and quickly, and called me to let me know what was happening
25 de mayo de 2025
Look no further for sunglasses
I ordered a pair of Persol sunglasses and paid for next day delivery. They arrived on time, perfectly packaged. Fast efficent ordering. Definitely recommend them.
15 de junio de 2025
Opinión espontánea
Brilliant service from start to finish
Brilliant service from start to finish. I’ll definitely be buying again.
10 de mayo de 2025
T&B offer sunglasses at very…
T&B offer sunglasses at very competitive prices compared to the high street. Also very fast and careful delivery.
6 de mayo de 2025
Great communication
Great communication, good price and quick turnaround of order. Ideal!
28 de abril de 2025
Easy product search and purchase
Easy product search and purchase. Quick delivery. I had no issues at all. Packaged well and recipient loved the glasses. I will be using again for a future purchase of optical lenses I have seen as well as sunglasses.
30 de abril de 2025
Trustworthy e-Shop
I placed my order with Tortoise+Black on May 2025. The listed price was the best I found after browsing several sunglasses providers in the UK. The order arrived in time and in great condition. I would purchase sunglasses from Tortoise+Black again in the future.
10 de mayo de 2025
Great service
Sunglasses were as described. Super fast delivery too. Great service, highly recommended.
10 de mayo de 2025
Good price for the product
Good price for the product, but very high shipping costs to the Netherlands
23 de abril de 2025
Nice glasses but quite wide fit.
Nice glasses but a bit lightweight and the fit is quite wide. This might be a positive for some people but they slip a bit on me.
19 de abril de 2025
Respuesta de TORTOISE+BLACK
Hi Rosalyne,
Thank you for taking the time to leave a review. We always want our customers to be entiely satisfied with their purchase, so we would be only too happy to work with you to find a pair that fits perfectly.
I understand that Ellie has reached out to you today, but please do not hesitate to get back in touch if there is anything further we can do to help.
Best wishes,
James
You went over and above to help me with…
You went over and above to help me with eyewear. I would have no hesitation in recommending this organisation
28 de abril de 2025
Speedy delivery and amazing customer…
Speedy delivery and amazing customer service. Special thanks to Ellie who was so helpful.
20 de marzo de 2025
BRILLANT......fantastic value for money…
BRILLANT......fantastic value for money and fantastic service. FIVE STAR PLUS
27 de marzo de 2025
I'm so happy with my purchase
I'm so happy with my purchase! All great - from ordering to delivery to finished product, and the glasses are perfect. 10/10 Experience! Thank you.
15 de abril de 2025
Opinión espontánea
Definitely fake
Quick delivery but definitely fake. I put the original ones next to the one I got delivered and there’s a few differences with the font size and one spelling mistakes. Not paying 200£ for fake sunglasses. Really not sure why there are no negative reviews.
11 de abril de 2025
Opinión espontánea
Respuesta de TORTOISE+BLACK
Dear Laura,
Thank you for taking the time to leave a review. I am sorry to hear you are not entirely satisfied with your Saint Laurent sunglasses. We do not expect any of our customers to keep a product they are not happy with, so I will arrange for Ellie (our head of customer services) to reach out to you on Monday morning to discuss your situation and arrange a return as required..
That being said, any questioning of the authenticity of the products we sell is a matter we take incredibly seriously. I can categorically state that we only ever sell authentic eyewear, and we are an authorised retailer for all of the brands we supply. For Saint Laurent, this is something that can be verified with Kering (the parent company of the brand, as well as the owner of Gucci, Bottega Veneta etc). Please feel free to reach out to them directly if this would help put your mind at ease.
We are incredibly proud of the reputation we have built up over the years. Our 4.9/5.0 rating on Trustpilot is testament to this, and hopefully can be seen as evidence of our commitment to providing a reliable, premium customer experience - as well as exclusively supplying authentic products.
Please do not hesitate to contact me directly if you wish to discuss this matter further, or if there is anything else I can do to help.
Best wishes
James Coakley
Director
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