TORTOISE+BLACK Opiniones 1454

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Ver más

Valorada con 5 estrellas sobre 5

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver más

Valorada con 5 estrellas sobre 5

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver más

Valorada con 5 estrellas sobre 5

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver más

Información sobre la empresa

  1. Tienda de gafas de sol
  2. Mayorista de gafas

Escrito por la empresa

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Escrito por la empresa

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Glasses needed an adjustment and they did this free of charge and quickly, and called me to let me know what was happening

25 de mayo de 2025
Valorada con 5 estrellas sobre 5

Look no further for sunglasses

I ordered a pair of Persol sunglasses and paid for next day delivery. They arrived on time, perfectly packaged. Fast efficent ordering. Definitely recommend them.

15 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy product search and purchase

Easy product search and purchase. Quick delivery. I had no issues at all. Packaged well and recipient loved the glasses. I will be using again for a future purchase of optical lenses I have seen as well as sunglasses.

30 de abril de 2025
Valorada con 5 estrellas sobre 5

Trustworthy e-Shop

I placed my order with Tortoise+Black on May 2025. The listed price was the best I found after browsing several sunglasses providers in the UK. The order arrived in time and in great condition. I would purchase sunglasses from Tortoise+Black again in the future.

10 de mayo de 2025
Valorada con 3 estrellas sobre 5

Nice glasses but quite wide fit.

Nice glasses but a bit lightweight and the fit is quite wide. This might be a positive for some people but they slip a bit on me.

19 de abril de 2025
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Respuesta de TORTOISE+BLACK

Hi Rosalyne,

Thank you for taking the time to leave a review. We always want our customers to be entiely satisfied with their purchase, so we would be only too happy to work with you to find a pair that fits perfectly.

I understand that Ellie has reached out to you today, but please do not hesitate to get back in touch if there is anything further we can do to help.

Best wishes,
James

Valorada con 1 estrellas sobre 5

Definitely fake

Quick delivery but definitely fake. I put the original ones next to the one I got delivered and there’s a few differences with the font size and one spelling mistakes. Not paying 200£ for fake sunglasses. Really not sure why there are no negative reviews.

11 de abril de 2025
Opinión espontánea
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Respuesta de TORTOISE+BLACK

Dear Laura,

Thank you for taking the time to leave a review. I am sorry to hear you are not entirely satisfied with your Saint Laurent sunglasses. We do not expect any of our customers to keep a product they are not happy with, so I will arrange for Ellie (our head of customer services) to reach out to you on Monday morning to discuss your situation and arrange a return as required..

That being said, any questioning of the authenticity of the products we sell is a matter we take incredibly seriously. I can categorically state that we only ever sell authentic eyewear, and we are an authorised retailer for all of the brands we supply. For Saint Laurent, this is something that can be verified with Kering (the parent company of the brand, as well as the owner of Gucci, Bottega Veneta etc). Please feel free to reach out to them directly if this would help put your mind at ease.

We are incredibly proud of the reputation we have built up over the years. Our 4.9/5.0 rating on Trustpilot is testament to this, and hopefully can be seen as evidence of our commitment to providing a reliable, premium customer experience - as well as exclusively supplying authentic products.

Please do not hesitate to contact me directly if you wish to discuss this matter further, or if there is anything else I can do to help.

Best wishes
James Coakley
Director

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