TORTOISE+BLACK Opiniones 1454

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Ver más

Valorada con 5 estrellas sobre 5

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver más

Valorada con 5 estrellas sobre 5

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver más

Valorada con 5 estrellas sobre 5

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver más

Información sobre la empresa

  1. Tienda de gafas de sol
  2. Mayorista de gafas

Escrito por la empresa

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Escrito por la empresa

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great shop

Great shop - highly recommended, really helpful customer service, fast delivery, good quality glasses, overall excellent - thanks John

5 de marzo de 2025
Valorada con 1 estrellas sobre 5

Slow and poor with communication

It took over a month from ordering my glasses to receiving them. Often, updates were provoked by my enquiries about the order.
I used this company a few years ago and the service and product were excellent. This time around, the experience was awful. I need to get new lenses online for my old glasses but I'll do this via another company.
Sadly this is the last time I'll be using Tortoise and Black.

28 de diciembre de 2024
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Respuesta de TORTOISE+BLACK

Hi David,

Thanks for taking the time to leave this review.

I am sorry that your most recent experience fell below our usually excellent level of service . As per my email sent on the 23rd of January, the original lenses ordered did not meet the standard that we expect from our labs and a new set was ordered thus causing the delay.

We never wish to leave our customers unsatisfied, i have called this morning, left a voicemail and follow up email, please feel free to contact me directly when convenient.

Kind Regards
Ellie Jones
Customer Service

Valorada con 5 estrellas sobre 5

Ordered a pair of Tom Ford prescription…

Ordered a pair of Tom Ford prescription glasses. Have always used an optician before so was a little nervous about what I would end up getting.
I needn’t have worried tho. Tortoise and black ordering system is easy and user friendly. Upload your prescription and off you go.
The glasses have been delivered quickly. The product is genuine TF and the saving was £160 vs my regular and competitive high street shops

21 de diciembre de 2024

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