I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver más
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver más
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver más
Información sobre la empresa
Escrito por la empresa
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Escrito por la empresa
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Información de contacto
Great North Road, PE8 6BX, Peterborough, Reino Unido
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Excelente
1 mil opiniones
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Bought a pair of Gucci sunglasses at a…
Bought a pair of Gucci sunglasses at a great price. They arrived very quickly.
11 de septiembre de 2024
The best at customer service
I had a little defect with my Prada sunglasses so had to return the original pair. But the exchange was smooth thanks to Ellie and the team's quick and professional responses. They even called me to tell me that the warranty has been accepted by the manufacturer and notified me that they can send out a new pair immediately which was a nice gesture.
Extremely impressed with the price compared to other stores and delivery was quick too. Hope to shop with you guys again. Thank you again Ellie and Tortoise + Black!!
26 de septiembre de 2024
Opinión espontánea
Excellent customer service
Ellie provided excellent customer service in respect of an issue that I had with my glasses. The issue was easily resolved. I would really recommend Tortoise + Black and will use them again in the future.
23 de septiembre de 2024
Opinión espontánea
U guyz are great nd ur product are…
U guyz are great nd ur product are authentic
28 de agosto de 2024
A brilliant customer service experience…
A brilliant customer service experience from Danielle Collins. The finished product is excellent - i will order again.
28 de agosto de 2024
Experience has been good
Overall experience has been good. My order was dispatched quickly and arrived with the time frame. Would certainly purchase from T&B again.
11 de agosto de 2024
Good experience
I ordered for the first time from this store. The Rayban sunglasses I ordered was at a good discounted price and arrived on time. I am happy with the product and the store’s service. I would definitely recommend this store to my friends and family.
24 de agosto de 2024
Amazing service and a great range.
13 de mayo de 2024
Excellent company to deal with. Perfect service!
Excellent company to deal with. Best price, good communication, item was well packaged. Faultless service. Highly recommend.
5 de agosto de 2024
Great price, great service
Website easy to use, great price for sunglasses, delivery updates were good and product arrived on time.
3 de agosto de 2024
I love my sunglasses delivery good
I love my sunglasses delivery good, no complaints
2 de agosto de 2024
Great product and fast delivery
Great quality and fast delivery. Looking forward to use their service again..
29 de julio de 2024
Fantastic in every aspect
Competitively priced, great communication, well packaged and fast delivery. Highly recommend Tortoise and Black
9 de agosto de 2024
stylish, high quality frames
Providers of the most stylish, high quality frames at reasonable prices.
23 de julio de 2024
Good delivery classes as described…
Good delivery classes as described happy with all aspects
4 de agosto de 2024
Brilliant
Really quick delivery, great price and guaranteed quality. Overall excellent service, thank you!
20 de julio de 2024
Amazing
Amazing, best prescription glasses I have ever sad. Far superior lenses and an excellent service. Would highly recommend.
15 de julio de 2024
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.