I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Ver más
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Consulta las opiniones de los clientes
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Ver más
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Ver más
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Ver más
Información sobre la empresa
Escrito por la empresa
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Escrito por la empresa
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Información de contacto
Great North Road, PE8 6BX, Peterborough, Reino Unido
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Excelente
1 mil opiniones
Ha contestado el 66% de las opiniones negativas
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Really fantastic I would highly…
Really fantastic I would highly recommend.
Lost my sunglasses case so called the shop to ask if they had one in stock and if there was any issue to send me one. The lady I spoke to was extremely kind and arranged a next day delivery !
18 de noviembre de 2024
Still awaiting a refund for glasses…
Still awaiting a refund for glasses I’ve sent back. Sent many emails but no one is responding to me. Not happy.
1 de noviembre de 2024
Respuesta de TORTOISE+BLACK
Hi Oliver,
Thanks for taking the time to leave a review. I have looked through your order notes and call logs, and can see that Ellie (our head of customer service) has tried to reach out to you by email and telephone on a number of occasions last week. There would appear to be an issue with the number provided, and we suspect that the emails may be ending up in your junk folder.
To move things forward, we would ask that you call us at a convenient moment on 01780 433033. Ellie has all of the information, and is keen to resolve this. Having been unable to reach you last week, Ellie did issue a refund on 05/12 for the price of the frame. However, it would be helpful to understand the reason for the return, so we can discuss the situation around the lenses.
We are proud of the customer service we offer, and never want anyone to leave us with a sour taste, so we are incredibly keen to make contact with you.
Kind regards
James Coakley
Director
Great company
Great products, great prices and fast delivery service 👍 big thumbs up
12 de noviembre de 2024
Cheaply made
Ordered some prada eyewear glasses. There is no way on this earth these are real prada frames. The whole thing was cheap plastic from the case to the frame. I can’t believe the amount I paid for these!! I’ve had better quality glasses for under £10. The prada sign was already rubbing off on both the frame and the case when I hadn’t even tried them on yet. Booked a Royal Mail collection within 20 minutes of them being delivered.
2 stars given for the smooth and fast delivery process but 0 stars for the item I was sold!!
22 de noviembre de 2024
Opinión espontánea
Respuesta de TORTOISE+BLACK
Thank you for taking the time to leave a review. I am really sorry to hear you were not satisfied with the Prada Linea Rossa glasses ordered this week. We do not expect anyone to keep a product they are not entirely satisfied with, so naturally we will issue a full refund for the glasses (including the returns service) once they arrive back with us.
As an authorised online retailer for Prada and all of the other brands we work with, we only ever sell authentic products. As I am sure you can appreciate, this is an area we take incredibly seriously, and we are proud of the reputation we have built up over the years.
Moving forwards, we will certainly pass your feedback onto Luxottica (who hold the global licence for Prada eyewear) about the quality of this product and the case they provide. To manage expectations, Prada Linea Rossa is the Prada Group’s diffusion line, so it is a different proposition to the mainline Prada collection. That being said, Prada Linea Rossa is a popular range for us, so we will certainly look into this particular model.
I know that Ellie has already tried to reach out to you this afternoon. Please do not hesitate to either come back to Ellie, or contact me directly, if there is anything we can do help or if you would like to discuss the matter further.
Best wishes
James Coakley
Director
Excellent company to deal with
Excellent company to deal with. Customer service was brilliant, answered all questions I had about my prescription glasses and delivered promptly. No hesitation in recommending.
7 de octubre de 2024
Customer service and product are really…
Customer service and product are really good
2 de octubre de 2024
Super speedy and friendly
When I ordered my Le Specs prescription sunglasses from Tortoise and Black earlier in the year I was delighted, they were perfect and so was gutted when they snapped in half a few months later. After contacting customer services I was over the moon when optical assistant Ellie Jones promptly responded. Within no time I had a new frame so really can't thank her enough great service !
31 de octubre de 2024
Opinión espontánea
Great price and delivered as promised
13 de octubre de 2024
Just what I wanted at a great price.
Website was extremely user friendly, glasses I wanted were over 200 less than in the opticians. I was skeptical at first but after reading the reviews I decided to order and was not disappointed. Thank you very much.
12 de octubre de 2024
THE REAL THING!
Ordered frames I’ve been searching for, in shops, internet, for last year!
Suddenly THERE! THEY! ARE!
They arrived quickly!
Absaloutely the REAL thing!
So, so pleased.
So, NEVER give up!
8 de octubre de 2024
Excellent product on time and as…
Excellent product on time and as described
28 de septiembre de 2024
Great experience nothing to much trouble
Great experience nothing to much trouble
17 de septiembre de 2024
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