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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Super quick, whole process took 6 days. Only quibble is,no communication of receiving(device) I only knew when money hit my bank account. Will use again.

Valorada con 5 estrellas sobre 5

Nothing to say which is a good thing! Excellent price, arrived next day using free label, paid full amount the same day with no quibbling or trying to downgrade condition rating. Hope to use again!

Valorada con 5 estrellas sobre 5

This my fifth Tradein experience and yet another seamless transaction. This time I used their free postage because I was selling a watch. I have before opted to pay for Special Delivery myself, espe... Ver más

Valorada con 5 estrellas sobre 5

Wow! What an amazing company. My wife and I decided to send our Apple Airbuds as they offered the best price to buy them . After sending them by post (free) within 2 days we heard from them offeri... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Información proporcionada por diversas fuentes externas

Looking to sell your iPhone, iPad or iPod Touch? Recycling to Trade-in couldn't be any easier. Get paid on the same day!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 18% de las opiniones negativas

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4,6

Todas las opiniones

(1659)

162 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible customer service, Misleading and bad experience

Order was delivered to the their address and I received no communication whatsoever. When calling the listed phone line no one answered. When trying to communicate through live chat there you're left in a queue which never ends unable to get support.

Eventually I received a call from a different number to the one on their site, when I answered the person didn't say anything - hung up and then proceeded to send me photos of my device without any context. They then gave me a number to call to speak about my device.

I was told that my device had scratches so they would have to offer me the price for one grade down - however they did not offer me the price listed on the site and instead said they "round down payment price" which doesn't even make sense.

My account was then disabled on their website so I can't even log in and get any information. I tried to call back after discovering that my account is disabled and once again no one is answering the phone?

Avoid this company and stick with a trusted reseller - I wondered why they didn't appear on comparison sites and now I know.

Edit: they tried to flag this review for defamatory content and trustpilot declined their flag!

5 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Recently used Tradein, and I couldn't be more pleased with the service! From start to finish, the process was seamless—no haggling involved and I received instant cash upon minutes after they inspected my product.

I highly recommend Tradein to anyone looking to sell their game consoles etc quickly and efficiently. I will definitely use their services again in the future!

26 de noviembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not super obvious that you need to…

Not super obvious that you need to return a watch with the charger and the strap therefore received a lower offer, would be better to specify this in the email confirmation/include a pack list people don't miss it but I suppose that's an easy way to ensure they always pay less than advertised

28 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best price offered

Best price offered, free postage and money within a day of receipt. Clear communication. I mean what else do you need? Top class!

28 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trade in service

Used the trade in service as I had some earphones we no longer needed. The process was so easy just shipped the items and got the money into my account only a couple days later! Will use again

28 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Untrustworthy

I sent my phone in near perfect condition, it has since become covered in scratches and damaged by them which were not there when it was sent. They called me at 10pm and texted me photos of the newly acquired damage. I then called them back and they were rude and condescending towards me, advising my phone was damaged and there for they decreased the price by £80. Completely unprofessional, I then had to buy my own returns label and email it to them. Not worth it. Devalued my phone. Do not trust them.

25 de noviembre de 2025
Opinión espontánea

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