Transak Opiniones 50.889

Respuesta de Transak

17 mar 2026

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

16 mar 2026

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

Actualizada el 13 mar 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank.

Thank you for your understanding.

Respuesta de Transak

Publicada el 12 mar 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank.

Thank you for your understanding.

Respuesta de Transak

9 mar 2026

Thank you for your feedback. We're glad to hear that your transaction was completed without any issues.

We appreciate your suggestion about having more language options on the platform. We understand how this could make the experience smoother, and we have shared your feedback with our team so they can consider improvements in this area.

If everything else with your experience went well, we would really appreciate it if you could consider updating your rating. Your feedback helps us continue improving our service.

Respuesta de Transak

9 mar 2026

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

9 mar 2026

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

4 mar 2026

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

2 mar 2026

We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must have been. We regret the inconvenience caused and appreciate you sharing your feedback with us.

After reviewing your case, we regret to inform you that, due to our internal compliance and risk policies, your recent orders could not be processed. Please understand that these policies are confidential, and as such, we’re unable to share further details regarding the decision.

We’d like to reassure you that this does not impact your wallet in any way, and you may continue to top up or transact using other available methods. Please note that this decision is final and has been made in line with our Terms & Conditions.

We sincerely apologize for any inconvenience this may have caused. For more information, please refer to our Terms of Service here:
https://transak.com/terms-of-service?hsLang=en

Thank you for your understanding.

Respuesta de Transak

2 mar 2026

Andrei Schiopu,

We appreciate you bringing this to our attention. We're sorry to hear about your experience and the lack of support you received. We are looking into this matter to see how we can improve our services.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.