Transak Opiniones 50.889

Respuesta de Transak

12 feb 2026

We have reviewed your case again and can confirm that the order was processed successfully from our end and the cryptocurrency was sent to the wallet address provided during checkout.

Blockchain records confirm that the funds were delivered to that address and that a subsequent outgoing transaction was made from the same wallet, indicating that the funds were received and later moved. This can be independently verified using a public blockchain explorer.

Transak is a regulated payment and conversion provider. We are not a wallet service provider and do not control external platforms. Once funds are successfully sent to the specified wallet address, the transaction is considered complete from our side.

We have sent you a detailed email with all relevant information and requested additional clarification so we can assist you further. We also recommend contacting your wallet provider to verify how the funds are displayed within your application.

If this explanation clarifies the situation, we kindly ask that you consider updating your review to reflect the full context. Our team remains available should you need any further assistance.

Respuesta de Transak

11 feb 2026

Thank you for your feedback. We have reviewed your case and can confirm that your order was processed successfully and the crypto was delivered to the wallet address provided at the time of purchase.

We also observed that shortly after delivery, an outgoing transaction occurred from the same wallet address, indicating that the funds were received and subsequently transferred. This can be independently verified via the public blockchain explorer.

We have sent you an email requesting additional information so we can better understand your concern and assist you further.

For clarity, Transak is a regulated payment and conversion provider that facilitates the buying and selling of cryptocurrency. Transactions are executed strictly according to the wallet address entered during checkout.

As the order was completed successfully from our end, we kindly ask you to consider updating your review to reflect the full context. Our support team remains available to assist you.

Respuesta de Transak

10 feb 2026

Thank you for your feedback. We understand your concern and want to clarify that we’ve reviewed your recent orders, and all transactions were successfully processed based on the information and wallet address you provided at checkout.

We’ve also reached out to you via email to better understand your situation and gather more details so we can assist further. Please check your inbox and reply when possible.

Just to clarify, Transak is a regulated payment and conversion provider that facilitates the buying and selling of cryptocurrency. We do not offer wallet services or control where funds go once delivered on the blockchain.

If your concern is related to another platform or service, or if the issue has now been resolved, we would really appreciate it if you could update or remove your review to reflect your direct experience with Transak.

Respuesta de Transak

9 feb 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

10 feb 2026

Thank you for your feedback, and we’re sorry to hear about the concern.

We’ve reviewed your transaction and can confirm that your order was successfully processed after a short delay caused by a mandatory manual compliance review. These reviews are occasionally required under regulatory guidelines to ensure the safety and legitimacy of transactions.

The crypto was sent to the wallet address you provided, and shortly after delivery, we observed an outgoing transaction from that wallet — which indicates the funds were accessed and moved. We’ve also sent you an email with further information and a request for additional details to better understand your situation.

To clarify, Transak is a regulated payment and conversion provider. We facilitate the buying and selling of crypto but do not provide wallet services or hold user funds. Once the transaction is completed on the blockchain, the wallet provider is responsible for access and visibility.

If this explanation has helped clarify your experience, we would greatly appreciate it if you could consider updating or reconsidering your rating. Your feedback means a lot to us and helps us continue improving.

Respuesta de Transak

8 feb 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. We would be happy to assist the local authorities within Transak's scope of support.

Thank you for your understanding.

Respuesta de Transak

7 feb 2026

Thank you for your feedback. We’re sorry to hear about your concern and would be happy to assist.

In order to check your transaction and provide further support, we will need your registered email address. We’ve sent a Trustpilot email request asking for this information — kindly reply there so we can locate your order and help you accordingly.

We’re here to help and look forward to resolving this for you.

Respuesta de Transak

6 feb 2026

We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation must have been. We regret the inconvenience caused and appreciate you sharing your feedback with us.

After reviewing your case, we regret to inform you that, due to our internal compliance and risk policies, your recent orders could not be processed. Please understand that these policies are confidential, and as such, we’re unable to share further details regarding the decision.

We’d like to reassure you that this does not impact your wallet in any way, and you may continue to top up or transact using other available methods. Please note that this decision is final and has been made in line with our Terms & Conditions.

We sincerely apologize for any inconvenience this may have caused. For more information, please refer to our Terms of Service here:
https://transak.com/terms-of-service?hsLang=en

Thank you for your understanding.

Respuesta de Transak

5 feb 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank.

Thank you for your understanding.

Respuesta de Transak

4 feb 2026

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank.

Thank you for your understanding.

Respuesta de Transak

3 feb 2026

We’re sorry to hear about your experience and would like to clarify a few important points.

Transak is a regulated payment and crypto conversion provider. We do not contact users to place orders, promote investment schemes, or ask for payments through third-party or suspicious websites. All users voluntarily choose Transak as their payment provider and complete identity verification (KYC) using their own documents. Once verified, their orders are processed strictly based on the instructions they provide.

It’s important to note that Transak’s role is limited to fiat-to-crypto (or crypto-to-fiat) conversion — we do not manage, hold, or control your wallet or any investment-related services.

To assist you further, we’ve requested your email address via Trustpilot. Kindly respond so we can review your case in detail and offer a resolution if applicable.

If this is a misunderstanding or your concerns are addressed, we’d appreciate it if you would consider updating or removing your review. Your feedback helps us maintain transparency and protect our users from real scams.