Transak Opiniones 50.898

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you found the process fast. We understand that at times it can feel a bit concerning, and we truly appreciate your patience.

If you ever have questions or need reassurance during a transaction, our instant chat support team is always available to assist you.

Team Transak

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you found the crypto purchase process fast and clear.

We truly appreciate your kind words. If you need any assistance in the future, please don’t hesitate to reach out to our instant chat support team—we’re always here to help.

Team Transak

Respuesta de Transak

Actualizada el 7 ene 2026

We’re really sorry to hear about your experience and understand how upsetting this situation must be. We appreciate you reaching out and want to address your concern as clearly as possible.

After reviewing your account, we can confirm that Transak completed its role by delivering the cryptocurrency on-chain to the wallet address you provided. Once a transaction is completed and the crypto is delivered on-chain, it cannot be cancelled or reversed. At that point, Transak no longer has control over the funds.

It appears that you may have been targeted by a third-party scam outside of Transak. We do not promote, operate, or associate with any external platforms or individuals that request payments, promise returns, or claim to manage or release funds on a user’s behalf.

Since Tonkeeper is your wallet provider, we strongly recommend contacting their support team directly. They are best positioned to review your wallet activity, provide guidance, and help secure your wallet against any further unauthorized actions.

If you’re able to share any relevant details—such as websites, messages, or screenshots related to the incident—we’re happy to review them and assist where possible.

We understand how difficult this experience can be, and our team remains available to support you if you’d like to continue the conversation.

Respuesta de Transak

6 ene 2026

Thank you for sharing your feedback. We’d like to clarify the situation.

Transak is a regulated payment service provider that helps users buy and sell cryptocurrencies. We do not operate investment or gaming platforms and do not manage “winnings” or withdrawals from third-party services.

After reviewing the account, we can confirm that the recent order was processed successfully, and the crypto was sent on-chain to the wallet address provided at checkout. When checking the same wallet on the blockchain, we can also see a subsequent outgoing transaction, which indicates that the funds were received and later moved.

We’ve reached out via email to gather more details, including whether a third-party platform or individual was involved, so we can investigate further. If this clarification helps explain Transak’s role and confirms that the purchase itself was completed correctly from our side, we kindly invite the reviewer to consider updating the review to reflect this context.

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you had a positive experience.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you had a positive experience.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

2 ene 2026

Thank you for taking the time to share your feedback with us — we truly appreciate your honesty.

We understand that transaction fees can still be a concern. At Transak, all fees are displayed upfront before you confirm an order, ensuring full transparency. These fees may include partner fees, Transak service fees, and network fees, which can vary depending on payment method, order size, and blockchain conditions.
Please note that higher order amounts often result in lower percentage-based fees, which can help reduce the overall cost for users.

Our fees support a secure, compliant, and reliable transaction flow — helping us deliver your assets swiftly while maintaining the highest safety standards. We are continuously working to keep our pricing competitive and improve cost efficiency.

We hope your positive experience, especially the smooth and swift completion of your transaction, reflects our commitment to providing great service. If you feel this adds value to your experience, we would sincerely appreciate it if you could consider updating your rating — it means a lot to our team.

If you have any further questions or suggestions, please feel free to reach out. We’re always here to help.

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that the transactions are super fast.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

Actualizada el 2 ene 2026

Thank you for sharing your feedback. We’d like to clarify Transak’s role and address your concern.

Transak is a regulated fiat-to-crypto on-ramp service that facilitates the purchase of cryptocurrency and delivers it directly to the wallet address provided by the user at the time of placing an order. We do not promote, operate, or associate with any third-party platforms or individuals that promise high deposit returns, investment gains, or similar offers.

After carefully reviewing all the transactions, we can confirm that Transak successfully completed its role by delivering the cryptocurrency on-chain to the wallet address you provided. Once crypto is delivered on-chain, we do not have access to or control over user wallets.

We can also see outgoing transaction activity from the wallet after delivery, indicating that the funds moved subsequently. To better understand how this occurred and assist further, we kindly request that you share any relevant details—such as links, websites, messages, or screenshots—that may have led you to place these transactions.

We also recommend contacting your wallet service provider, MetaMask, as they are best positioned to help review wallet activity and provide guidance on securing your wallet.

Our support team has already reached out to you via email with additional information. Please continue the conversation on the same email thread so we can assist you further.

Respuesta de Transak

1 ene 2026

Thank you for your feedback. We’re sorry to hear about your experience.

After reviewing your account, we can confirm that your order was successfully processed from Transak’s side, and the cryptocurrency was delivered on-chain to the wallet address provided during checkout. Blockchain records also show subsequent activity from that wallet, indicating the funds were accessed after delivery.

Please note that Transak is a regulated payment provider and is not affiliated with any individual, advisor, or third-party service that may have assisted you during the process. Once crypto is delivered to the specified wallet address, Transak does not have control over how the funds are managed or transferred.

Our support team has already reached out to you privately to provide further clarification. If this helps clarify Transak’s role and confirms that the issue is related to a third party rather than our service, we kindly invite you to consider updating your review.

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you had a positive experience.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

31 dic 2025

Thank you for your message. We’re glad you reached out and appreciate you sharing your experience.

We’ve reviewed your account and can confirm that you had one successful order, and the funds were delivered on-chain to the MetaMask wallet address used during the purchase. From Transak’s side, the transaction was completed correctly.

Please note that Transak does not manage wallets or investments. We facilitate the purchase of crypto, but viewing your balance, understanding where the funds appear, and making further transactions are all handled directly within your MetaMask wallet or through any third-party platform you choose to use (such as MetaPro Academy). If the balance is not visible or you’re unsure how to proceed, this is typically related to wallet settings, network selection, or the external platform—not Transak.

Our support team is happy to guide you further and help you understand where to see your balance and how to use your wallet safely. We recommend continuing the conversation with us privately so we can assist step by step.

If this helps clarify Transak’s role and reassures you that your transaction was completed successfully, we kindly invite you to consider updating your Trustpilot review.

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you had a positive experience.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

30 dic 2025

Thank you for sharing your feedback. We’re sorry to hear about your concern and would like to clarify.

We’ve reviewed the transaction linked to this review and can confirm that the order placed via MetaMask was successfully processed from our end and delivered on-chain to the wallet address provided during checkout. We’ve also reached out to you via email with additional details to help clarify the situation.

Please note that Transak is a payment provider that facilitates crypto purchases and does not control wallets or request additional funds outside of the original checkout. If any third party is asking for more money after the transaction, this may be unrelated to Transak.

Kindly review our email and reply there so we can assist you further. Once clarified, we’d appreciate it if you could consider updating your review.

Respuesta de Transak

30 dic 2025

We’re really sorry to hear about your experience and understand how upsetting this situation can be.

After reviewing the transaction, we can confirm that Transak successfully completed its role by delivering the cryptocurrency to the wallet address provided at the time of the order. Unfortunately, once crypto is delivered on-chain, we do not have control over or access to user wallets, nor can we reverse transactions.

We also observed outgoing transaction activity from the wallet after delivery, which may indicate unauthorized access or involvement of a third-party platform. To help us look into this further and take appropriate action, we kindly request your support in sharing any details related to how the transaction was initiated—such as links, websites, messages, or screenshots that may have directed you to Transak.

We recommend contacting your wallet service provider, MetaMask, as they can assist with securing your wallet and reviewing the transaction activity in detail.

Our team has reached out to you via email with additional information. Please continue the conversation on the same email thread so we can assist you further.

Respuesta de Transak

31 dic 2025

We're happy to hear that you find it great and easy to use! Thank you for your positive feedback; we appreciate it very much.

If there's anything further we can do to assist you or clarify your concern, please don’t hesitate to reach out to our instant chat support team—we’re here to help and ensure a smoother experience moving forward.

Transak

Respuesta de Transak

31 dic 2025

We're happy to hear that you find it great and easy to use! Thank you for your positive feedback; we appreciate it very much.

If there's anything further we can do to assist you or clarify your concern, please don’t hesitate to reach out to our instant chat support team—we’re here to help and ensure a smoother experience moving forward.

Transak

Respuesta de Transak

15 ene 2026

Thank you for your feedback! We’re glad to hear that you had a positive experience.

If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Team Transak

Respuesta de Transak

29 dic 2025

We’re truly sorry to hear about your experience and understand how upsetting this situation can be.

After reviewing the transaction, we can confirm that Transak successfully processed the orders and delivered the cryptocurrency to the wallet address provided at the time of purchase. Once crypto is sent on-chain, we unfortunately do not have control over, or access to, user wallets or the ability to reverse transactions.

Based on this, it appears the loss may be related to unauthorized access to the wallet or a third-party scam. We strongly recommend contacting your wallet service provider as soon as possible so they can help secure your wallet and review the transaction activity.

Additionally, we advise reporting the incident to your local authorities or cybercrime unit, as they may be able to guide you on further steps and create an official record of the incident.

Our support team has reached out via email and remains available to assist with any information required for your investigation. Please stay connected with us through the same email thread so we can continue supporting you.

Respuesta de Transak

29 dic 2025

We’re really sorry to hear about your experience, and we understand how upsetting this situation can be.

After reviewing the transaction, we can confirm that Transak successfully processed the order and delivered the cryptocurrency to the wallet address provided at the time of purchase. Unfortunately, once crypto is sent on-chain, we do not have control over or access to user wallets, nor are we able to reverse transactions.

Based on the information available, it appears the loss may be related to a third-party scam or unauthorized access to the wallet. We strongly recommend reaching out to your wallet service provider, Trust Wallet, as they can assist with securing your wallet and reviewing the transaction activity.

We also advise reporting the incident to your local authorities or relevant cybercrime unit, as this can help with further investigation and provide an official record of the incident.

Our support team has reached out via email and remains available to assist with any information you may need. Please continue the conversation on the same email thread so we can support you further.