La experiencia con TRUSK ha sido muy positiva. Los diferentes pasos a dar, están muy claros, los intuyes con facilidad. Aciertan al enviar correos junto al proceso, te permiten estar más seguro en... Ver más
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Consulta las opiniones de los clientes
En general la transacción fue rápida y correcta,sin ningún problema.Pero las comisiones las considero muy caras,si no las bajan no creo que repita.Gracias
Hice una compra de bitcoin con transferencia bancaria utilizando transak. Era la primera vez y temia que algo saliera mal, pero no fue así. Tras hacer la transferencia solo pasaron unos minutos hasta... Ver más
Según el que lleva las apuestas de cripto y que es de Telegram me informa que debo pagar un dinero para recién poder recibir lo ganado, tengo entendido que ahí no se paga por los retiros, solo al reci... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Información de contacto
450 Broadway, 10013, New York, Estados Unidos
- transak.com
Información importante
4,1
Muy bueno
51 mil opiniones
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Me gusta lo rápido de la transacción
Me gusta lo rápido de la transacción, al ser casi al instante
26 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Ladrones qsquerosos
26 de diciembre de 2025
Respuesta de Transak
Thank you for sharing your concern. We’re truly sorry to hear about this experience and understand how upsetting situations like this can be.
To clarify, Transak is a fiat-to-crypto on-ramp service. Our role is limited to securely processing the purchase and delivering cryptocurrency to the wallet address provided at the time of the order. Once the transaction is completed on the blockchain and the funds are delivered, we no longer have access to or control over user wallets.
After reviewing this case, we can confirm that the cryptocurrency was successfully delivered on-chain to the specified wallet address. However, based on the subsequent outgoing transaction activity from that wallet, there is a possibility of unauthorized access or a potential scam, which is understandably concerning.
Our team has already reached out to you via email, and we kindly ask that you continue the conversation there so we can assist you in more detail. To help us investigate further, we would appreciate it if you could share any relevant information—such as links, websites, messages, or screenshots—that may have led to this transaction.
We also strongly recommend contacting MetaMask, as they are the wallet service provider and can help you review wallet activity and take steps to secure your account.
We genuinely want to help and will do our best to support you through the appropriate channels. Thank you for your understanding.
4 estrellas porque espere 20 minutos…
4 estrellas porque espere 20 minutos pero fue excelente
25 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Por favor no se que significa esto me…
Por favor no se que significa esto me podéis ablar en español
24 de diciembre de 2025
Respuesta de Transak
Thank you for reaching out. We understand the confusion and sincerely apologize for any inconvenience caused.
Our team has already contacted you via email—please stay connected on the same email thread so we can continue assisting you directly.
After carefully reviewing the transaction, we can confirm that Transak successfully completed its responsibility by delivering the cryptocurrency to the wallet address provided during the order. Unfortunately, once crypto is delivered on-chain, we do not have control over or access to user wallets.
Based on the outgoing transaction activity observed from the wallet, there is a possibility of unauthorized access or a potential scam. To help us investigate this further, we kindly request that you share any details related to how this transaction was initiated, such as links, websites, messages, or screenshots that directed you to Transak.
We also recommend reaching out to your wallet service provider, MetaMask, as they can assist with securing your wallet and reviewing the transaction activity.
Please continue the conversation via email, and we’ll do our best to support you further.
Aún tengo que pagar la verificación en…
Aún tengo que pagar la verificación en 330 €
No hay derecho
Me pueden ayudar. Yo Page 404€ para que me ingresen
22 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback. We’ve reviewed your case and can confirm that the €404 order was processed successfully, and the cryptocurrency was sent to the wallet address provided during checkout.
We also reviewed the transaction on the blockchain and can see subsequent outgoing activity, indicating the funds were accessed after delivery. Requests for additional “verification” payments are typically made by third-party platforms not affiliated with Transak.
For privacy reasons, we’ve shared full details with you via email and kindly ask you to review that message. If this clarification helps explain our role and the service provided, we would appreciate you considering an update to your rating.
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Estafa
rar mis fondos!! Es una estafa r mi cuenta y no verifica ni me deja reti100 € para verificar
20 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback. We have reviewed the transactions related to your case and can confirm that the orders were successfully processed on Transak, and the cryptocurrency was sent to the wallet address provided during checkout.
We also checked the wallet address on the blockchain and can see subsequent outgoing transactions, which indicates that the funds were received and later moved from that wallet.
As transaction- and account-specific details cannot be discussed publicly, we have shared a full explanation with you via email and kindly request that you review it and continue the conversation there so we can assist you further.
La transacción se realizo en muy poco…
La transacción se realizo en muy poco tiempo.
Es decir, todo muy bien.
18 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Fue una transferencia clara y rápida.
Fue una transferencia clara y rápida.
Se me advirtió de los posibles riesgos.
Todo funcionó muy bien
18 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
segunda transacion no mandaron código…
segunda transacion no mandaron código al correo de verificación
17 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Respuesta de Transak
We’re sorry to hear about your experience and understand your concern.
We’ve reviewed your transaction and can confirm that your order was processed successfully, and the crypto was delivered to the wallet address you provided. A confirmation email was also sent with the transaction details. We’ve also checked the blockchain and found that the funds were accessed shortly after delivery.
If you did not recognize the outgoing transaction, or if a third-party platform was involved, we strongly recommend reporting the incident to your local cybercrime authority.
Transak is a regulated payment provider — we do not hold your funds or offer wallets, and we only process transactions securely based on user instructions.
We’ve also reached out to you via email to support you further. If this helps clarify the situation, we kindly ask you to consider updating or removing your review, as your feedback helps others understand our role and service better.
Si pagas la cripto con tarjeta es…
Si pagas la cripto con tarjeta es rápido si haces una trasferencia se queda en el limbo y no aparece
16 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
La experiencia con TRUSK ha sido muy POSITIVA
La experiencia con TRUSK ha sido muy positiva. Los diferentes pasos a dar, están muy claros, los intuyes con facilidad.
Aciertan al enviar correos junto al proceso, te permiten estar más seguro en un tema importante
Gracias
12 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Todo genial
11 de diciembre de 2025
Respuesta de Transak
Thank you for your feedback! We’re glad to hear that you had a positive experience.
If you need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Team Transak
Me estafaron a través de esta empresa…
Me estafaron a través de esta empresa así que mientras no vea una solución al problema no opinaré de otra manera
11 de diciembre de 2025
Respuesta de Transak
Thank you for your review. We’ve checked your recent transaction and can confirm that it was processed successfully and delivered to the wallet address provided at the time of purchase. We also noticed an outgoing transfer from that wallet after the crypto was received.
Since this involves sensitive information, we’ve sent you a detailed email with our findings and the next steps. Please check your inbox and reply to our message so we can continue assisting you directly and help clarify any concerns you may have.
We’re here to help and will prioritise your case as soon as we hear from you.
Es una estafa
Es una estafa. Roban el dinero de las tarjetas y las cuentas bancarias
10 de diciembre de 2025
Respuesta de Transak
We’re sorry to hear about your experience and take such concerns very seriously.
We’ve reviewed your transaction and have sent you an email with all the relevant details, including a blockchain screenshot showing that the funds were successfully delivered to the wallet address provided.
If you were redirected to use Transak by a third party, or if this was part of a scam, we encourage you to reply to our email with any additional details — such as website links or screenshots — so we can investigate further.
Since everything was processed as intended on our side, we kindly ask you to consider updating your review to reflect the full context.
We’re here to support you — please check your inbox and get back to us if needed.
Respuesta de Transak
We’re sorry to hear about your experience and understand how concerning this must feel.
After reviewing your account, we can confirm that all of your orders were successfully completed and the crypto was delivered to the wallet address you provided. We can also see outgoing transactions from your wallet shortly after the delivery, which indicates the funds were accessed and moved from within the wallet.
Please note that Transak is a payment and crypto on/off-ramp provider. Our responsibility is to process your order and deliver the cryptocurrency to the wallet address you choose. Once the asset has been delivered, we do not have access to your wallet, cannot control wallet activity, and do not have the ability to authorize, move, or reverse any transactions. Only the holder of the private keys or seed phrase can perform actions within the wallet.
Since your wallet service provider for this transaction was Tonkeeper, we recommend reaching out to Tonkeeper Support if you are unable to locate your funds or believe there has been unauthorized activity. Additionally, if you suspect you were misled by a third-party platform, please report this to your local cybercrime authority.
If this clarification helps, we kindly request that you consider updating your review to reflect the service provided.
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