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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Me and my partner tried to book cottage for a weekend break for my upcoming 40th birthday. We checked all the details but when the booking came through it had the wrong dates. We emailed immediately... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Could not be better!! What a wonderful company to let our holiday cottages through for the past 20 years. We have always been extremely pleased with our bookings and have found Travel Chapter to alway... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our experience with Jaz Wills today was yet again superb . Jaz is both friendly and engaging and really supportive us as well as informative on the performance and always offers suggestions to improv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had an amazing few days at Gate House Aberdovey Home owners and Holidaycottages.com were amazing help Cottage was beautifully clean and well equipped a real home from home Bed was super comfort... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones

Escrito por la empresa

The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

367 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 91% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Amazing location.

This bungalow is lovely. It is well equipped and maintained to a high standard. The location and resulting view are breathtaking. The sun room allowed us to fully appreciate this. Intend to return in the future.

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant time

The whole experience was brilliant. From the initial booking, to arriving at the bungalow. Plenty of information available. The bungalow was spotless and had a real homely feel. Everything was provided by the owners, including welcoming gifts for the dogs and the humans. Had a relaxing week and hope to book again next year

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a lovely weeks stay at Ed,s…Barn

Had a lovely weeks stay at Ed,s Barn.Well equiped and every thing you need is provided. Great position for Bristol and Bath sightseeing beware take the Park & Ride to both citys. Clifton Bridge not far from Ed,s Barn and well worth a visit. We would stay again.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A well equipped and comfortable cottage…

A well equipped and comfortable cottage in a beautiful, remote location.

9 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Michael,

Thank you for your review, we're pleased to hear that you were happy with your chosen holiday property.

If we can be of any assistance when booking a future holiday, please don’t hesitate to get in touch and we’d be delighted to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Comfortable place to stay

Comfortable place to stay, very well kitted out with everything you would need, a generous welcome pack much appreciated. We had a lovely relaxing holiday.

2 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Tony,

Thank you for sharing your feedback further to your recent holiday, it's great to hear that you had a lovely relaxing stay.

If we can be of any assistance when booking your next holiday, please feel free to contact us and we’ll be happy to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Fantastic cottage with good amenities near by …

We arrived at this charming cottage in a lovely village location.. .
Everything you need is available and the bed was the most comfortable we have had yet staying away from home .. we had a fantastic night sleep every night. ..
Although the garden is quite small it is just enough for the dogs to enjoy and the patio area is a lovely sun trap for sitting out and relaxing. .
The owner was exceptionally helpful and told us some lovely dog walks in the local area. .
Would definitely recommend this cottage and am looking forward to booking here again when we are that way next.

1 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Paula,

Thank you for sharing your feedback, we're so pleased to hear you had a comfortable and enjoyable stay.

If we can be of any assistance when booking your next stay, please feel free to contact us and we’ll be happy to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

We arrived the 3/5/25 to celebrate my…

We arrived the 3/5/25 to celebrate my 60th birthday and what a brilliant time we had. It was just such a beautiful clean and cosy house. The warm pool was such a hit with my grandchildren and the warm games room that we dived into to dry off after getting out of the pool in the cool wind and having a hot shower there. The games room was just brilliant with the pool table, darts and fridges etc for the bbq and drinks. We had a bbq under the pergola with the fire pit and toasted marshmallows. The bedrooms are beautifully decorated with comfortable, crisp, clean beds and very good showers. The hot tub and sauna were in perfect position for when the little people were in bed at night. Sitting in there looking at the stars - I just had the best time. The hosts were brilliant and so helpful just at the end of the phone.

3 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Jackie,

Thank you for taking the time to share your review, following your recent holiday. We're so pleased to hear that your 60th birthday was made all the more special by such a fantastic holiday experience.

If we can assist you with booking a future holiday property, please don’t hesitate to get in touch and we’ll be happy to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

The most lovely stay you could wish…

The most lovely stay you could wish for… Meadow View Lodge at Bassenthwaite was truly incredible! We stayed in the 2 person cottage and had breakfasts
In the guest house … the owners were amazing ( as were the breakfasts)!
Could not recommend more highly!

2 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Susan,

Thank you for taking the time to write a review, we are so pleased to hear that you had such wonderful stay.

We appreciate your recommendation and hope to welcome you back to book with us again in the future.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

A really lovely cottage in a small village

A really lovely cottage with all the facilities we could have wanted. Comfortable beds, very useful bathrooms and spacious living rooms. The garden was small but enough space with shade/sunny areas.
The cottage is very central for birding and easy to get to restaurants. Will definitely book it again

26 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Diane,

Thank you for sharing your feedback further to your recent holiday, we're delighted to hear that you enjoyed your stay at your chosen cottage.

If we can be of any assistance when booking your next holiday, please feel free to contact us and we’ll be happy to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

A thanks to Travel Chapter

Travel Chapter are the management company for my holiday cottage let in Northumberland. I would just like to take the time to thank them for the great service they give to me, especially Laura and Aiden, my day to day contacts. It’s not often you see reviews from owners but I think they deserve a little of my time to put pen to paper.

21 de mayo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning John,

Thank you for your kind words, we truly appreciate you taking the time to share your feedback—it means a lot to all of us here.

We’re delighted to hear that you’re happy with our service, especially the support from your day-to-day contacts. Providing a great experience for our homeowners is important to us, and your recognition is much appreciated.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Bank Barn Yew Tree Farm

Bank Barn on Yew Tree Farm was set in a wonderful location over looking the fells, the accommodation had everything we needed for a comfortable stay & the owners left us alone but were always on hand if we had any queries & were very welcoming on our arrival. I’d happily return for another stay.

25 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Mark,

Thank you for sharing your feedback. We're pleased to hear you had an enjoyable and comfortable stay. If we can be of any assistance in booking your next holiday please feel free to contact us and we'll gladly assist.

Kind regards,

Hayley

Valorada con 2 estrellas sobre 5

The property was in a very dirty state…

The property was in a very dirty state and in need of some maintenance and re-decorating. The stairs from ground to first floor were dangerous, the treads leaning outwards and the carpet grippers exposed, the oven had to be cleaned before we could use it, two excellent cleaners were sent in to do this, needing a scraper to remove the grease, all the kitchen cupboards were full, leaving no space for our food, a lot of the items just seemed to be junk, not required, all surrounded by dirt and food crumbs, the pans stored under the prep table were thick with cooking fat, we had to wash anything we needed to use prior to use.This makes me doubt the authenticity of the reviews prior to our stay and certainly showed that the photos on your site are years out of date. The location was good but, the walk to the beach by the footpath is 20 mins. and not possible with a pushchair, using the roads to walk to the beach is tricky with a lack of pavements on the tight lanes.

25 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning John,

Thank you for taking the time to share your feedback following your recent holiday. We appreciate all feedback, which is helpful to ourselves and the homeowners we work with.

To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will investigate your feedback to ensure any issues at the property are resolved where needed.

Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.

If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

The booking process & updating news…

The booking process & updating news leading up t the holiday was great. The Old Cheyney Cheyney Estate was a fabulous place to stay. Clean, Tidy, Spacious, Quiet, Beautiful location, it had it all.

25 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Mr Drew,

Thank you for your feedback. We're glad to hear that you found the booking process smooth and the updates helpful in the lead-up to your holiday.

We’re pleased you had such an enjoyable stay and look forward to welcoming you back to book with us again in the future.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Very easy to book

Very easy to book and everything was just as advised

26 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good afternoon,

Thank you for taking the time to share your positive experience booking a holiday property through us!

If we can be of any assistance when booking a future holiday, please don’t hesitate to get in touch and we’d be delighted to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Making it easy

Travel Chapter and Katie made the process easy and understandable for a first-time short-let owner. Katie provided valuable advice and reassurance, and the on-boarding experience was seamless. They also have a local presence and are easy to contact when necessary.

16 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Andy,

Thank you for sharing your feedback. We're really glad to hear that our New Business Manager and team made your first experience as a holiday let homeowner smooth and reassuring.

We truly value having you as a homeowner with us, as always, please feel free to contact us if there’s anything we can assist you with.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Excellent service and a pleasure to work with

I’ve had a very positive experience with Travel Chapter from initial phone calls before I had even purchased our holiday home right through to getting the property marketed and bookings coming in. Every member of the team I have dealt with has been personable, efficient and knowledgeable. I wouldn’t hesitate to recommend Travel Chapter to market and manage a holiday let.

28 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Jan,

Thank you for taking the time to share your feedback. We're absolutely delighted to hear that your experience with us has been so positive.

We truly value having you as one of our homeowners and appreciate your recommendation - thank you.

As always, if there's anything you need or any way we can support you further, please don't hesitate to get in touch.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

My account manager is very helpful and…

My account manager is very helpful and gives great advise

24 de abril de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning,

Thank you for taking the time to share your feedback, we are delighted to hear that your Homeowner Account Manager is so supportive.

We truly value you as a homeowner with us, as always, please feel free to contact us if there's anything further we can help with.

Kind regards,

Hayley

Valorada con 1 estrellas sobre 5

Review of Stay at Kingsfell, Keswick

Having stayed at Kingsfell for around 30 years we have noticed many changes to the property. The most noticeable one has been the slow 'Gentrification' of it as it has become less of a comfortable family home and more of a standard holiday let, which is a shame.
This year the drying room (essential in Keswick) was unusable as part of the dresser had been placed in it (this also meant that access to some equipment was also not possible).
Once again the heating was not working properly (a couple of years ago it just went off and we lacked heating or hot water).
Also one of the sockets in the kitchen didn't work (an electrical problem?).
These issues were reported but, following a visit we were they told that we should not have been using one of the rooms as a bedroom even though it had been made for us and we were not told of the downgrade when we booked.
This property needs a bit of TLC, not plastic flowers and a large stag picture.
Its sad but in 2026 we will be looking elsewhere.

1 de marzo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Gary,

Thank you for taking the time to share your comments further to your recent holiday. We appreciate all feedback, which is valuable to both us and the homeowners we work with.

To verify your booking and the property you stayed in, we’ll need a little more information from you please. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will discuss your concerns with the homeowner to ensure any issues at the property are resolved where needed.

Should you encounter any issues on your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.

If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Great company

Really easy website to use, very quick responses to my enquiry. Just super helpful in general with information.

6 de marzo de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Julie,

Thank you for your review, it is much appreciated. We are glad to hear that you found our website was easy to use and that we responded to your enquiries promptly.

If we can be of any further assistance, please feel free to contact us and we'll be happy to help.

Kind regards,

Hayley

Valorada con 5 estrellas sobre 5

Very professional

The company are very professional and their estimates of how many bookings I would get proved to be very accurate.

21 de febrero de 2025
Opinión espontánea
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Respuesta de Travel Chapter

Good morning Ken,

Thank you for your kind feedback. We're pleased to hear that you are happy with our service and bookings levels.

We appreciate having you as a homeowner with us and if there is anything we can assist you with, please feel free to get in touch.

Kind regards,

Hayley

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