Trickz Casino Opiniones 

Respuesta de Trickz Casino

21 jul 2025

Dear Customer,

Thank you for your valuable and sincere feedback.

We regret to hear that your experience has been frustrating and disappointing, and we appreciate the opportunity to address your concerns.

We understand that it might be exhausting and unpleasant not to be able to access your funds due to the verification process taking more time than expected.
Please be kindly reminded that, as a licensed and responsible operator, we have no intention of withholding our customers’ funds.

However, in accordance with our Terms and Conditions, the completion of the Know Your Customer (KYC) process and the verification of payment methods used for deposits are mandatory prerequisites for processing any withdrawal requests.
These procedures are essential to fulfilling our regulatory and licensing obligations, safeguarding our customers, and ensuring a secure and transparent gaming environment.

Please rest assured that we approach the verification process with great care, fairness, and a genuine respect for your time and effort. We want to emphasize that we have absolutely no intention of rejecting any documents that meet the necessary requirements. If the documents provided are valid, complete, and align with our regulatory obligations, they will be promptly accepted without unnecessary delay or scrutiny. Our aim is to make this process as smooth and respectful as possible, while maintaining the security and integrity of our platform for the benefit of all our players.

We fully understand the importance of receiving your winnings in a timely manner and are committed to making the verification process as smooth and efficient as possible. Kindly rest assured that once all required documents have been submitted and approved, withdrawals are processed promptly and without unnecessary delay.

Should you be willing, we kindly encourage you to contact us via support@trickz.com or through our live chat, so we can personally review and prioritise your case with the attention it deserves. Our commitment remains to resolve any issues as transparently and efficiently as possible.
We deeply appreciate your patience and understanding during this time, and we sincerely apologise for any inconvenience this situation may have caused.

Warm regards,
The Trickz Team

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11 jul 2025

Dear Test Mortyr Construction,

Thank you for sharing your experience. We are genuinely sorry to hear that your withdrawal process has been frustrating and disappointing, and we appreciate the opportunity to respond to your concerns.

At Trickz, we are fully committed to maintaining a secure and trustworthy gaming environment. This includes complying with strict regulatory and anti-money laundering (AML) requirements, which sometimes necessitate identity verification and documentation before processing withdrawals. While we understand that these procedures may feel inconvenient, they are in place to protect both our players and the integrity of our platform.

We also want to clarify that our support services are handled by a trained customer service team, not AI-generated responses. Our agents are here to provide real-time assistance and follow each case with care and attention.

Regarding your specific situation, we sincerely regret any delays you've experienced. Rejected withdrawals typically occur only when the provided information does not meet verification requirements or when the requested payment method is not eligible due to prior transaction history. That said, waiting 14 days for a resolution is certainly not the standard we strive for, and we would like to review your case again to ensure it is resolved promptly and fairly.

If you are willing, we kindly ask you to reach out once more via support@trickz.com or live chat so we can personally prioritise and reassess your case. Our goal is always to resolve issues transparently and efficiently.

During this time, your understanding is highly valued, and we would like to bring our deepest apologies for the inconvenience caused.

Warm regards,

Trickz Team

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16 jun 2025

Dear Jan Jakobsen,

Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify our fee structure.

We would like to let you know that the 1 EUR deposit fee is in place to help us maintain the features that our players value most - generous bonuses, exceptionally fast payouts, full access to our extensive game library, and responsive 24/7 customer support. This fee enables us to maintain these high-quality services sustainably. It is designed to preserve the overall player experience fairly and transparently.

We acknowledge that certain policies, such as the x5 turnover requirement, may be perceived as inconvenient. However, this measure is intended to prevent misuse, where deposits are made solely for withdrawal purposes without any actual gameplay. Such practices place a significant financial strain on the system. The turnover rule is helping us maintain a healthy platform, ensure fast payout processes, and uphold high-quality service for genuine players.

Furthermore, all withdrawal requests are subject to a fixed 2.00 EUR commission fee, which is charged and retained by the payment system provider. This fee is beyond the control of the casino operator.

We sincerely apologize for the inconvenience this may have caused and truly value your understanding.

Please do not hesitate to contact our dedicated support team if you have any further questions. They will be more than happy to assist!

Best regards,
The Trickz Team

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4 jun 2025

Dear Nicole Haywood,


Thank you for taking the time to share both the positives and concerns from your experience. We truly appreciate your thoughtful feedback, as it helps us continue to improve our service.

We’re pleased to hear you found our verification process efficient and appreciated the structure of our cashback offering. We always strive to make these aspects as player-friendly and transparent as possible.
Regarding your concerns about RTP (Return to Player) settings, we would like to clarify that game providers such as Pragmatic Play offer multiple RTP configurations. We ensure that all games are obtained directly from certified studios and operate in full compliance with regulatory standards.

Our goal is always to provide an enjoyable and responsible gaming environment where transparency and trust are fundamental.
Therefore, if you would like to proceed with your recent gaming activity RTP investigation, please do not hesitate to contact us via live chat or by sending an email to support@trickz.com. We would be pleased to assist you.



We wish to extend our heartfelt apologies for any inconvenience this may have caused and would appreciate your understanding and patience.


Best regards,

Trickz Team

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4 jun 2025

Dear Maria Monica Kongsli,

Thank you for sharing your experience. We sincerely regret the inconvenience and concern caused by the delay in your withdrawal process.

We take pride in upholding the highest standards of integrity and fairness. We understand how important trust is in the gaming experience, and we want to assure you that all our operations are conducted under strict regulatory supervision to ensure a fair, transparent, and engaging environment for every player.


At Trickz, we understand how frustrating it can be to receive a payment confirmation and not see the funds arrive as expected. In this instance, the delay was due to a technical issue that affected the processing of some transactions.
We would like to assure you that this issue has since been resolved from our side, and your withdrawal has now been successfully processed.

During this time, your understanding is extremely valued, and our heartfelt apologies for any inconvenience this may have caused.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out to us via live chat or by emailing support@trickz.com. Our team is always here to help.


Kind regards,

Trickz Team

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26 may 2025

Dear Martin Engelstad,

Thank you for sharing your review. We sincerely appreciate you taking the time to provide your feedback and for sharing your perspective.

As previously mentioned, the account was suspended due to a violation of our Terms and Conditions. Please rest assured that your deposit has been fully refunded.

We understand that this situation may be frustrating, and we genuinely empathize with your feelings. Our primary goal is to maintain a fair and secure environment for all our players. We kindly ask for your understanding of the importance of adhering to our policies to ensure a positive experience for everyone.

We also appreciate your patience during the Know Your Customer (KYC) verification process. This step is managed by our trusted partner, Sumsub. While it is typically smooth and seamless, we are always here to assist our players with any difficulties they may encounter.

If you have any further questions or concerns, please do not hesitate to reach out to our Support Team directly. Your feedback is valuable to us, and we thank you for your understanding.

Best regards,
Trickz Team

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15 may 2025

Dear Frederik,

Thank you for taking the time to share your experience with us. On behalf of the Trickz team, we sincerely apologize for the inconvenience you encountered.

We would like to inform you that withdrawals are processed in the order they are received. While minor technical issues may occasionally occur on the payment provider’s side, our Financial Department works diligently to resolve them as quickly as possible.

Moreover, we're pleased to confirm that the technical issue has been resolved, and all your recent withdrawals have been successfully processed by our Finance Department. The funds have been released to you accordingly.

Your satisfaction remains our top priority, which is why our dedicated support team is committed to providing you with prompt, personalized assistance. We strive to address every inquiry with the utmost care and efficiency to ensure a seamless experience throughout your journey with us.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding and patience.

Best regards,
Trickz Team

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21 may 2025

Dear DAarhus,

Our team deeply regrets the experience you described in your review, and we sincerely apologize for any inconvenience or frustration this may have caused.

Please be assured that Trickz is fully committed to upholding the highest industry standards of integrity and transparency. We strive to foster a secure and fair gaming environment, and we strictly adhere to ethical practices that prioritize player trust. Any actions that compromise this trust, such as stealing players' funds, are entirely contrary to our values and operational principles.

We would like to inform you that, following a thorough review of the situation, your IBAN has been successfully updated by our Financial Department.

Additionally, to enhance your experience with Trickz and as a gesture of apology for the inconvenience this may have caused, we would like to offer you compensation.

Please feel free to contact us regarding the compensation or if you have any additional questions via live chat or by emailing us at support@trickz.com.

Best regards,
Trickz Team

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28 abr 2025

Dear Christoph,

We would like to express our sincere gratitude for sharing your experience with us.

At Trickz, we strive to constantly uphold the highest standards of integrity and fairness and to ensure a fair, transparent and exciting gaming environment for all our players.

Accordingly, we strongly encourage you to contact our Customer Support team via live chat or by sending an email to support@trickz.com to thoroughly examine your matter. We would also be pleased to answer any additional questions or inquiries you may have during this time.

Our heartfelt apologies for any inconvenience you may have experienced, and we truly appreciate your understanding and cooperation.

Best regards,
Trickz team

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15 abr 2025

Dear Ludvig,

The Trickz team sincerely appreciates the time and effort you took to share your experience with us.

The operations of Trickz are founded upon the principles of integrity and transparency, therefore, our foremost commitment is to uphold the highest standards of honesty and fairness. We strictly prohibit any form of misleading or false advertising. Our goal is to build lasting trust with our customers by ensuring all communications are clear, accurate, and aligned with regulatory requirements.

We would like to clarify that while we don't currently offer free spins upon registration, all available bonuses are clearly displayed in our "Bonuses" section. However, to make your adventure even more thrilling, we have an exciting weekly cashback! No matter what discoveries you make during your explorations at Trickz, rest assured - you will not be left empty-handed! You can explore our weekly cashback by navigating to "Promotions" -> "Weekly Cashback" in your account.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding.

Should you have any questions, please do not hesitate to contact our dedicated support team.

Best regards
The Trickz Customer Support Team

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17 mar 2025

Dear Thomas,

The Trickz team sincerely appreciates the time and effort you took to share your experience with us.

At Trickz, integrity and strict regulatory compliance are at the core of everything we do. We are unwavering in our commitment to maintaining the highest legal standards, ensuring that our platform operates with transparency and responsibility. By rigorously adhering to all regulatory and licensing requirements, we guarantee that our operations remain fully compliant and trustworthy.

Furthermore, it is the responsibility of each customer to be aware of and understand the laws applicable in their jurisdiction. We strongly encourage users to ensure that opening an account and engaging with our platform aligns with the legal requirements of their specific location.

We sincerely appreciate your understanding and patience and apologize for any inconvenience this may have caused.

Best regards,
The Customer Support Team of Trickz