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La empresa ha respondido
Trickz tarjoaa laajan pelivalikoiman, laadukkaan kokemuksen mobiilikäyttäjille, personoidut bonukset ja luotettavan lisenssin. Henkilökohtaisesti olen ollut tyytyväinen kasinon palveluista. Ainoana... Ver más
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Información sobre la empresa
Escrito por la empresa
Hitz Gaming OÜ is leading the way in the iGaming industry. Our core values stands for product excellence, operational greatness, and integrity of our business.
Información de contacto
Pärnu mnt 31, Tallinn, Harjumaa, Estonia, 10119, Tallinn, Estonia
- -
- support@trickz.com
- trickz.com
3,6
Medio
145 opiniones
Ha contestado el 96% de las opiniones negativas
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Hands down the worst casino i have ever…
Hands down the worst casino i have ever played in, i got 100 free spins, which gave me 1 euro, i decided to take out my money, you need a bunch of verification documents and stuff, and you need to send pictures of your card !! And after all that, the withdraw page in grayed out, so basically i got scammed, trust me! Avoid at all costs
9 de febrero de 2024
Opinión espontánea
Respuesta de Trickz Casino
Dear Sabri,
Thank you for sharing your feedback with us.
We're genuinely sorry to hear about your recent streak of bad luck, and we hope that fortune turns in your favor soon.
It's important to note that we don't control the outcomes of our games; we source them from reputable and certified studios, subject to regular audits. The theoretical Return to Player (RTP) percentages for each game are clearly displayed in their respective help or info sections.
Our verification procedures are triggered automatically as needed. However, players can choose to complete these checks voluntarily beforehand.
As a responsible and licensed casino, we're obligated to adhere to the Anti-Money Laundering and Terrorist Financing Prevention Act of the Republic of Estonia, which may require us to request certain documentation from our players.
Should you require assistance with verifications or any other matter, please don't hesitate to reach out to us via live chat or email at support@trickz.com. We're here to assist you in any way we can.
Kind regards,
Trickz Customer Support
I got curious about the smash games
I got curious about the smash games, i tried the santa smash and it was so simple and fun. it's the first-time ever i'm seeing this kind of game in an online casino and tricks casino deserves the applause! it's very beginner-friendly and the rules are straightforward. i just hope that they include more table games from popular game providers. but apart from that, this is a good platform to play at.
5 de enero de 2024
Respuesta de Trickz Casino
Dear Siiri,
Thank you for your feedback.
We are truly happy to hear that you are satisfied with our services.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
Please go somewhere else!
Please go somewhere else!
The RTP is closer to 0% than 96% even though they claims it not to.
26 de diciembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Customer,
Thank you for providing your feedback - we are very sorry that you had an unpleasant experience at our casino.
Please allow us to explain this situation in more detail - unfortunately, we as a casino don’t have any control over the outcomes of the game as we rent the games directly from reputable and certified studios that are audited regularly.
To avoid similar situations in the future, once you have selected the game you want to play, please press the button «i», «help» or «?» (ie "Information") there you can immediately find the RTP of a specific game and all information related to the game.
If you have any questions, be sure to contact our dedicated customer support, who will gladly assist you.
Sincerely,
The support department of Trickz
I was very happy with trickz before
I was very happy with trickz before. But now they have changed everything with deposit and payout and they have not informed about this. Of course, there is no problem making a deposit with the Visa card, but when you want to make a withdrawal, they must have information regarding my card. Exactly the same card I use when I transferred. Don't they understand that you don't want to give out such information?? ink, I can't take a screenshot of my digital card (don't have a card at home) because my bank doesn't approve it. And I was also told by trickz that after I do this they send the money to the bank account you had before (direct payment) So for the time being I have about €1400 that I cannot withdraw. And they refuse to find any other solution. They just keep saying that they need the first 6 digits and the last 4 from my card number. If they had wanted to help, they could have
19 de diciembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Tina,
Thank you for taking the time to share your feedback with us!
We apologise for any inconvenience caused by the regulatory procedures.
It's essential to mention that, as an Estonian-licensed casino, we adhere to specific procedures to ensure a secure and transparent gaming environment for all players.
We have reached out to you via email to provide instruction. Our customer support team is also ready to assist you further in completing the verification process.
It's important to note that successful verification is achievable when the provided documentation includes all the required details.
Once the verification is completed successfully, you will be able to submit further withdrawals.
Please rest assured that all sensitive data is handled with the utmost care by responsible departments to ensure the highest level of security.
If you have any additional questions or concerns, our customer support team is available through the chat on our website or via email support@trickz.com.
Sincerely,
Trickz Team
How did Trickz get my details
How did Trickz get my details? Why are ye sending emails for me to play...after reading the reviews on here i realised they are part of wisho... i had nothing but trouble getting a small bit of money off, after putting on thousands of euros on.... wisho have put me off gaming... thanks 😊
Reply to your comment :
I accept your apology thanks, i ask you again where did you get my personal details from?
Thanks regards john
6 de diciembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear John,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to all our customers.
As we conclude, you had an active source of funds verification process at our sister casino that you had to go through before your winnings could be paid out.
This is a completely normal procedure that all our customers go through sooner or later. When our client's transactions reach the threshold limit, the system will automatically ask them to verify their source of funds.
We understand that this procedure may have seemed unexpected, and we regret if it has impacted your overall gaming experience. We sincerely apologize for the situation that happened at our sister casino.
Should you have any further questions or concerns, our dedicated support team is available to assist you. Feel free to reach out through our live chat or email support@trickz.com.
With best wishes,
The support department of Trickz
scam still not receive money from…
scam still not receive money from withdraw.
7 de noviembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Hello, dear customer!
Thank you for providing your feedback - we are very sorry that you had an unpleasant experience at our casino.
Unfortunately, we are unable to identify you based on your username registered with Trustpilot.
In order for us to check this situation and help you, please send your details and a brief description of the situation to our customer support email address support@trickz.com.
We are looking forward to your reply.
Sincerely,
The support department of Trickz
Blocked my ability to withdraw
Blocked my ability to withdraw. Then decided to not block my account from placing bets even though I asked support to lock my account. Don't ever play on this website. Won't even admit to their wrong doings either
3 de octubre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear customer,
We appreciate your feedback and understand your concerns about the temporary withdrawal restrictions you've encountered at our casino.
Please allow us to explain you this situation in more detail -
The reason for these restrictions is that when a player's account reaches a certain level of transactions, our system automatically initiates a Source of Funds verification process.
The verification can be initiated and submitted by the player voluntarily, however upon reaching a limit threshold in transactions, it becomes mandatory.
As a responsible licensed casino, we have an obligation to to request a certain type of documentation from our players to comply with the Anti-Money Laundering and Terrorist Financing Prevention Act of the Republic of Estonia.
If a customer needs assistance with this verification process, we are always more then happy to help them.
If you have any further questions, please don't hesitate to reach out to our dedicated support team at support@trickz.com.
Sincerely,
The support department of Trickz
I have paid over EUR 7,000 in about 1-2…
I have paid over EUR 7,000 in about 1-2 weeks.
Yesterday I finally won 4,000 euros and immediately wrote to support that I would like them paid out.
I was told that they had to verify my credit cards that I had used.
It took all day and evening to write back and forth with several different ones and I could not get a direct contact with their security department.
I had used different credit cards from several different of my banks before the approx 2 weeks, and in the last weeks I have only used the same card.
The others had been verified and there was obviously 1 missing that had been used several months ago and only paid a very small amount once, I think approx. 50-100 euros have been paid from that card.
But because of the one card, they would not my let me draw out my 4000 euros yesterday, even though they had received over 7000 euros from the same bank card that I asked to have them paid out to.
It makes no sense at all that they accept deposits from one bank card and when they have accepted it, they refuse to pay out the winnings to the same card, even if the amount is about half of what they have accepted for deposits from the same bank card?
Now they have waited to return until the balance is back to 0,-
Now I have simply asked them to confirm whether they will pay out any winnings I may have in the future or only take my money when I deposit?
21 de septiembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear SR,
We sincerely appreciate your diligence in bringing this matter to our attention!
It is important to note that when initiating a fund withdrawal, all payment methods associated with your account must undergo verification. These steps align with our commitment to adhering to Anti-Money Laundering (AML) policy, which are a fundamental requirement for any reputable and licensed casino.
Furthermore, for your convenience, during the card verification process, you will encounter a masked card number. This measure is in place to ensure clarity and avoid any confusion among the various payment methods used.
At Trickz Casino, we are constantly dedicated to promptly disbursing well-deserved winnings to our valued clients.
If you ever require assistance or have any queries, our team is readily available to assist you. You can easily reach us via email or through our live chat support, both of which are accessible throughout the week, at any time.
We eagerly await your response and wish you a delightful day ahead!
Best regards,
Trickz Team
De stjæler direkte stjæler jeg sku få…
De stjæler direkte stjæler jeg sku få en masse rewards fra Cash back men de block Min konto før jeg fik dem og nu vil de ikk de dem spil aldrig her
12 de septiembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear customer,
Thank you for letting us know about your experience - we're really sorry as it's not the one we want you to have.
In order for us to review a specific situation and help you, please contact us using the live chat function available on our website or write to our customer service email address support@trickz.com.
We are looking forward to your reply,
Trickz Team
Scammers been waiting for a withdrawal…
Scammers been waiting for a withdrawal for the past 7days no answer by the support in mail and another thing they ask for a picture of the bank account 700€ I’m still waiting if not received I’ll be pressing charges
8 de septiembre de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Ibra,
We want to express our gratitude for taking the time to share your experience with us.
Kindly note that our withdrawals as the rule are instant. However, if you happen to be encountering any unexpected delays, we would be more than glad to help you via email at support@trickz.com or through our 24/7 available live chat feature.
It's crucial to ensure the accuracy of the email address you use, as any typos may prevent your message from reaching us.
Rest assured, our dedicated team is committed to assisting you promptly and ensuring that your funds successfully reach your chosen withdrawal method.
Should you have any additional questions or require further assistance, please do not hesitate to get in touch with us using any of the convenient communication methods mentioned above.
Wishing you a wonderful day ahead!
Best regards,
Trickz Team
I’m going to say please don’t play in…
I’m going to say please don’t play in this casino Trickz
you know all customer service their Liars they totally the same when they text you a different people but they tell you the same and they steal your money please you have to know these people they’re Still I’m waiting for my money and they’re still from me €42 and they talk to me customer service the same always and I don’t get my money yet 20 days I’m waiting for my money and Still now I don’t get it yet they steal my money 🤥😡
21 de agosto de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Mahmoud Ali,
Thank you for your feedback.
As we can see from the system, the finance department today received a response from the payment service provider and we immediately forwarded you the confirmation of your withdrawal.
The finance department asks you to contact your bank's service provider with this document to clarify why the funds have not been added to your bank account. All necessary reference and transaction numbers are indicated on the document.
Once again, we apologize for the inconvenience.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
Väga arusaamatu ja segane kasiino
Väga arusaamatu ja segane kasiino, võrreldes teistega! Maksin telefonis aga arvutis mängida ei saa? 200 boonuse juures ei anna midagi, see tähendab et pole ju mõtet mängida, kui 200 juures annab 10 euri :D
3 de agosto de 2023
Opinión espontánea
Respuesta de Trickz Casino
Tere, lugupeetud Silver.
Täname Teid tagasiside eest.
Meil on väga kahju kuulda, et mänguõnn pole Teile naeratanud.
Soovime selgitada, et meil ei ole mingit kontrolli mängu tulemuste üle, sest pakume mänge mainekatelt ja sertifitseeritud mängutootjatelt, keda auditeeritakse regulaarselt. Teoreetiline tasuvus mängijale ehk RTP-protsent on leitav ja kontrollitav igas mängus eraldi.
Saate seda teha, vajutades infonupule «i» või «?», mille leiate, kui avate huvipakkuva mängu.
Kui Teil tekib täiendavaid küsimusi, võtke palun meiega uuesti ühendust.
Parimate soovidega,
Trickz klienditugi
Svindel på første klasse.
Værste oplevelse indenfor casino, det er åbenlys svindel.
Vandt 4500 euro efter et par indbetalinger men pludselig var de væk igen og der var kun 20 euro som jeg havde indsat tilbage på kontoen.
Gad vide om de også havde givet indskuddet tilbage hvis jeg havde tabt 🤣👎
Godt råd til alle, sæt aldrig nogle penge ind på denne side, det er ren svindel og de burde anmeldes for det så det kunne blive straffet.
21 de julio de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Thomas,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to every player.
Sadly, you have breached our Terms and Conditions by making a bet that exceeded the max allowed bet value with an active bonus.
Information about the maximum allowed bet value is indicated in the rules of each promotion by pressing "Read more" or "Rules".
To avoid similar situations in the future, please be more careful and contact our customer support immediately if you have any questions or misunderstandings.
If you have any further questions please feel free to contact us again.
Sincerely,
The support department of Trickz
I have done withdrawals of 4000€ 1000€…
I have done withdrawals of 4000€ 1000€ and 500€.
Have not received them since 3 days now. They claim the withdrawals are instant and now it’s been 3 days they are just f**king around with standard customer service answers.
The withdrawals need to be instant as they are through trustly.
It’s f**king ridiculous, now they don’t even reply when I contact the customer support.
22 de junio de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Rajiv,
Thank you for your feedback.
Congratulations on your amazing winnings!
As we can see from our system your withdrawals have been successfully processed.
Please keep in mind that instant banking transfers can take 1-3 banking days until they arrive on your side. Unfortunately, we are confined by the bank's business hours and their procedural time-frames.
If we include weekends and off-hours, then transactions could process a bit longer than usual.
We apologize for the inconvenience caused.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
if you want to be robbed
if you want to be robbed, scammed and humiliated, you've come to the right place. they offer everything in one. I have played casino for 15 years, I have never played in a casino with so few winning chances. I have made over 50 deposits at this casino. I haven't even managed to get over the amount I deposited. all the games are dead. Stay far away from this casino, only play here if you want to be robbed and if you hate your money and want to give it to someone else.
This casino thanks its customers by charging for withdrawals. should you win, which won't happen anyway, you have to pay "service" to get your money.
1 de mayo de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Björn,
Thank you for your feedback.
We are very sorry to hear that you have had such an experience at our casino.
We would like to remind you that the RTP percentages are managed by the game providers, not the casino. Unfortunately, we cannot impact the results of the game rounds.
In addition, you always have the option to check the RTP percentage of a specific game before starting to play by going to the settings of a specific game or on the SlotCatalog website, where you can find the RTP of all games from all game providers.
If you have any further questions, feel free to contact us again.
Sincerely,
The support department of Trickz
Scam
They took all my winnings from my account. Seriously don’t play here
12 de abril de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Johannes,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to every player.
Sadly, you have breached our Terms and Conditions by making a bet that exceeded the max bet allowed with an active bonus.
Information about the maximum allowed bet value is indicated in the rules of each promotion which you can find by going to “My Account – Bonuses – Read/Learn more”.
As soon as you finished the wagering requirement, in accordance with our Terms and Conditions, your deposit were refunded to your player account.
To avoid similar situations in the future, please be more careful and contact us immediately if you have any questions or misunderstandings by writing to support@trickz.com or via live chat.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
Full scam!
Full scam! They stole my winnings. Said after I played with my winnings for 6 hours, to get the chance at getting my 600 euro. They said I violated their terms, but why the hell let me play for 6 hours with it? What the actual *****! Don't ever play on this scam site! Don't ever get fooled.
4 de abril de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Ronnie,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to every player.
Sadly, you have breached our Terms and Conditions by making a bet that exceeded the max bet allowed with an active bonus.
Information about the maximum allowed bet value is indicated in the rules of each promotion which you can find by going to “My Account – Bonuses – Read/Learn more”.
As soon as you finished the wagering requirement, in accordance with our Terms and Conditions, your deposit were refunded to your player account.
To avoid similar situations in the future, please be more careful and contact us immediately if you have any questions or misunderstandings by writing to support@trickz.com or via live chat.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
Great casino my first deposit was…
Great casino my first deposit was 47euro i win some money and it take 5 min to get them i dont need to send any documents but i only win 300Euro so mb it will come next withdraw! just one thing the deposit cost like 7 euro so that a bit to high
28 de marzo de 2023
Opinión espontánea
Respuesta de Trickz Casino
Dear Kurt Arne,
Thank you for your feedback.
We are truly happy to hear that you are satisfied with our services.
If you have any further questions, please don't hesitate and contact us again.
Sincerely,
The support department of Trickz
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