Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Call purporting to have a link with water regulator which is false. Stop making cold calls and telling lies and give some training to your outbound caller called Ellis who was way too pushy.

Valorada con 5 estrellas sobre 5

I wanted to wait a few months before leaving this review to make sure everything Trilogy promised actually delivered—and I’m pleased to say it absolutely did. After sitting down with one of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was skeptical initially but it couldn’t have gone better, all my bills have been reduced as promised they’ve already secured lower rates couldn’t be happier. Thanks to Freddie who took the time to exp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company, phoned up after seeing them advertised/ recommended everywhere. Had a great chat with James sent over my bills to see what they could do, saved me tens of thousands a year across all ut... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asesor

Escrito por la empresa

We investigate, anomalies or discrepancies within customers current or historic account. This can be from standing charges to unit rates and just generic billing errors. All suppliers are held against the current Ofgem or Ofwat regulations, which are always changing due to the impact of Covid-19. If we believe we have a strong enough case, we will contact the customer to delve deeper into the account and go forward with the reclaim.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 40% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great

Very simple process. I was getting stung on my Elec and Gas badly from then I was with relations with Ryan for the past week over at Trilogy, he managed to get me 7.5% savings across the board until the end of my current contract. So simple, all completed over the phone and by email.

14 de mayo de 2024
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your review, we are always trying to keep things simple for our customers, good to hear ryan was a great help.
Regards Trilogy

Valorada con 5 estrellas sobre 5

Really helpful and useful service

Finally my issues resolved with my utilities after back and forth with my suppliers, trilogy were able to refund my unfair sky high water bills. They have given me the full package sorting great rates on gas and electricity too!!

1 de abril de 2024
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Sarah for your review, I'm glad the team could help you with all your utilities, going forward any further issues, please let us know.
Kind regards
Trilogy

Valorada con 1 estrellas sobre 5

Don’t bother

Trilogy contacted me stating I have been overcharged on my bills and will help me get back my money from my water company. They sent out one of their representatives “Steve kassim” who signed me up. I have to admit it felt too good to be true. But I thought I will give them benefit of the doubt. Steve exact words, “if you don’t believe it just check out our trust pilot reviews”. I signed up and a looooong time later I’m still waiting on this “money back”. Not at all happy with their service. One of their representatives reached out to me after I originally posted this review and told me “I will personally deal with your account providing you remove your review”, again I believed it. I was told he will update me along the way, but not much luck in this field also. After chasing him he informed me the company have refused to pay out and he’s challenged it. When they signed me up they assured me it was such a smooth process. But has been a nightmare. Still waiting for this so called payout.

1 de abril de 2024
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

We apologise you feel this way, however we are surprised by your feedback. Upon review of your account, we can see that we managed to reduce all your rates across all your utility accounts going forward, therefore you made immediate savings. In relation to your claim this is something we stayed in communication with you on at every checkpoint. Furthermore, in some cases we can only work as fast as it takes your previous suppliers to respond to our investigations, this is why we work on a percentage basis of a successful claim. It is just as imperative to us that your claim is successful as we don’t receive our commissions until you have 100% of your money back. As it stands we have implemented huge savings for your business and will continue to work hard on getting all overcharges back. Again, we apologise you feel this way but gently remind you of the overall positive outcome that has been achieved.

Valorada con 5 estrellas sobre 5

Highly recommend

This company has helped me from start to finish. They saved me thousands on multiple Caravan Sites/Pubs etc… myself and family/friends own.
I gained a rebate with a great service around the board.
They have a great connection with utility companies to always save on renewals. The list goes on and on.

31 de octubre de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Lacey for such a positive review, we are glad to hear we could help you and your friends! Please don't hesitate to get in contact in the future if there is anything else we can help with.

Valorada con 5 estrellas sobre 5

Great personal service from Gareth

Great personal service from Gareth, and although it is early days it seems to be an excellent service and process. It's good to have the personal touch but might benefit from a little more technology - digital signing for example. Delighted so far.

29 de febrero de 2024
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thanks Craig for such a positive review! We are so glad Gareth could help to make savings for Age Uk Manchester across multiple sites. We appreciate the feedback on how we can improve. If we can help with anything further, please don't hesitate to get in contact with us or Gareth.

Valorada con 5 estrellas sobre 5

reduced my bills within a few weeks

reduced my bills within a few weeks, reliable company who stick to there word ,10/10 service.

17 de marzo de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Gary for your positive review, we are happy we could help reduce your bills! If there's anything you may need further, please don't hesitate to get in contact

Valorada con 5 estrellas sobre 5

FULLY RECOMMEND!!!

made a claim as i was made aware of overpayments that my current supplier wouldn’t admit liability for!

trilogy, not only got me the money back but also managed to get me out of their sky high prices and onto some unbelievable rates.

15 de diciembre de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thanks John for such a good review! We are glad we could help get the rebate back to yourself and help reduce your rates. If there is anything further you may need in the future, please don't hesitate to get in contact!

Valorada con 5 estrellas sobre 5

Highly Recommend! Experienced company

Have saved me so much! Don’t know we’re to start. Prices dropped with immediate effect. 100% will be recommending this company.

15 de septiembre de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Louise for your wonderful review and your recommendation! If there is anything else we can assist you with, please get in touch.

Valorada con 5 estrellas sobre 5

Trusted company!

I Was contacted just under a year ago about my overpayments on water, I couldn’t understand as I had a credit on my account. Little did I know I’d overpayed over £3000 in 7 years. I’m shocked. Thank you trilogy.

14 de diciembre de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thanks Adam for your great review! We are so glad we could help get your over payments back to you! If you need anything further from us, please don't hesitate to get in contact.

Valorada con 5 estrellas sobre 5

Very Helpful

Trilogy were able to help me save money on my utilities. Explained everything to me and were very helpful in answering all my queries. Found them to be very friendly and would definitely recommend.

11 de octubre de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Sylvia for such a good review! We are so glad that we could help you save money on your utilities. If you need anything further from us, please let us know!

Valorada con 5 estrellas sobre 5

Very happy! Would recommend!

Having recently been in contact with trilogy about a possible rebate on my utility bill, I found the team at trilogy to be very professional, transparent and friendly also easy to contact when I needed them. I indeed received my saving as advised. Thank you!

10 de agosto de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Anthony for your review! We are delighted to hear how positive your experience has been, if you need anything from us in the future, please don't hesitate to get in contact!

Valorada con 5 estrellas sobre 5

So glad I used this company

So glad I used this company. Managed to get a rebate on my utilities and was helped every step of the way. Very knowledgeable and helpful through every step. Was a bit dubious at first but glad I used them. I have already recommended them

20 de septiembre de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for such a positive review and 5 Stars! I am happy we could help you. If here is anything that we can do in the future, please don't hesitate to get in contact.

Valorada con 4 estrellas sobre 5

Brilliant experience with Trilogy!

Trilogy called me up at the start of the year claiming that I’ve been overcharged on my utility bills and I’m due a rebate. I never heard anything from my supplier at the time so I was sceptical at first. I booked in an appointment and they explained the whole process to me in person.

I couldn’t be happier now I’ve received my rebate. I highly recommend trilogy to any other businesses like myself who are having utility issues l!

21 de septiembre de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your positive review and your recommendation, we are happy to of helped you get your rebate. If you need anything further from us, please let us know.

Valorada con 5 estrellas sobre 5

Quality service

I found trilogy to be extremely friendly, helpful, approachable, and professional. I would highly recommend to anyone looking to save money on their utility bills, which at the moment should be on anyone’s agenda.

17 de julio de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Simon for your review, we pride ourselves on being professional and easy to work with.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

Great company and friendly staff

From the moment we got introduced to the company we were made to feel comfortable and understood. They ended up saving us some proper money and was very easy. We are now passing their details on to everyone.

11 de agosto de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Kevin for your review and recommendations of your friends, if we can assist further please let us know.
Many thanks Trilogy

Valorada con 5 estrellas sobre 5

Great company

Great company! Saved me money and did everything face to face which is unusual these days. Very happy customer.

21 de agosto de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your review Julie, we are always happy hearing our customers being happy with our services.
Thanks trilogy

Valorada con 5 estrellas sobre 5

Worth giving them a try!

I received a call from a company called Trilogy which seemed suspicious.
However, luckily I was wrong. They ended up saving me lots of money and the switch was quite easy.
Definitely worth giving Trilogy a try!

15 de agosto de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your review, this is why we come out to the property to put a face to our name.
Thanks Trilogy

Valorada con 5 estrellas sobre 5

Trilogy came out to see me

Trilogy came out to see me explained everything to me in full I could physically see the overcharges I was making. I have now also received my rebate in a surprisingly fast turn around.

14 de junio de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you David for your review, if there is anything we can help with further please let us know.
Kind regards
Trilogy

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más