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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Call purporting to have a link with water regulator which is false. Stop making cold calls and telling lies and give some training to your outbound caller called Ellis who was way too pushy.

Valorada con 5 estrellas sobre 5

I wanted to wait a few months before leaving this review to make sure everything Trilogy promised actually delivered—and I’m pleased to say it absolutely did. After sitting down with one of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was skeptical initially but it couldn’t have gone better, all my bills have been reduced as promised they’ve already secured lower rates couldn’t be happier. Thanks to Freddie who took the time to exp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company, phoned up after seeing them advertised/ recommended everywhere. Had a great chat with James sent over my bills to see what they could do, saved me tens of thousands a year across all ut... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asesor

Escrito por la empresa

We investigate, anomalies or discrepancies within customers current or historic account. This can be from standing charges to unit rates and just generic billing errors. All suppliers are held against the current Ofgem or Ofwat regulations, which are always changing due to the impact of Covid-19. If we believe we have a strong enough case, we will contact the customer to delve deeper into the account and go forward with the reclaim.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 40% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent

Trilogy came out to see me with regards to a water rebate, ended up with my utilities reduced by 5% and half the rebate paid upfront early simply because I recommended the same service to my friend!

19 de julio de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you for your review, I'm glad we were able to help you and your friend in returning this money back to you. if you have any more recommendations please let us know.
Kind regards
Trilogy

Valorada con 1 estrellas sobre 5

Be very careful

We were approached by the company under the guise that they could get us a rebate on our water bill. This opened the door to them saying they could save us money on our gas and electric. Behind the scene they tried to move our billing to them. and far from saving money one energy. (check them out on trust pilot) increased our bill from £1k per month to £2.5k per month. We were on it like sonic and cancelled all involvement with the company. All I can say is if it is too good to be true.....check out uk water co on trust pilot as well, as One Energy, I think we have had a lucky escape.

31 de julio de 2023
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Respuesta de Trilogy Consultants

Hi Ken,
Thanks for your feedback, we have tried to contact you however we were unsuccessful on many occasions.

Obviously reading your feedback raised concerns with companies we work with, after an investigation into your accounts. We were informed the increased monthly payment plan was due to a previous supplier account which was in a large debt and One Energy were assisting you by clearing it in intervals on top of your normal monthly usage, meanwhile applying the discount. We have now seen proof of this.

We were informed they also were unable to make contact with yourself on a number of occasions, you then informed One Energy you didn’t wish to go ahead and to which they cancelled your account immediately.

Further to this we are unsure of how we can assist as it is not a direct issue with Trilogy. We when requested proof from yourself of the overcharges you were unable to provide evidence.

Therefore, we can only wish you good luck with any future suppliers and if you do calculate that One Energy were only trying to manage your debt, please feel free to contact them direct.
If there is anything you require from ourselves do not hesitate to contact us.

Kind Regards
Trilogy

Valorada con 4 estrellas sobre 5

What a brilliant team Trilogy has

What a brilliant team Trilogy has! They came out to see me and told me that i was looking at a rebate for my water account. At first i didn't have much trust in the process, however they kept in touch with updates and never left me out the loop. I started to get quite frustrated as it had been 8 months and still not received the rebate but there was always someone at the end of the phone to help. Yes, it took longer than they expected but i have finally received the money.
Thankyou Trilogy!

28 de julio de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you Zach for your review, we are always trying to improve our processing times for our customers.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

Great service

Great service, would definitely recommend.
Always helpful and made it easy for me to understand.

20 de julio de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you Emma for your review and recommendation.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

I received a call out of the blue…

I received a call out of the blue notifying me of the discrepancies within my water account. I wasn’t sure at first but after a comforting visit from a charming young bloke named George I was reassured. He claimed back what was my money originally and I am over the moon for that. Great service.

2 de enero de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you for your review and kind words Berty.
regards Trilogy

Valorada con 5 estrellas sobre 5

Very helpful

I had my claim query resolved in no time at all, found them to very helpful and quick to respond.

22 de junio de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your review, we appreciate the positive feedback

Valorada con 5 estrellas sobre 5

Absolute minefield of utilities that I…

Absolute minefield of utilities that I hated!! Was made very easy when trilogy got involved, thank you for sorting things out for me and fingers crossed there’s some money back coming soon!

1 de junio de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you for your review I'm glad we were able to help you with all utilities, we will have an update on your claim soon.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

Easy and straightforward service

Easy and straightforward service, always helpful to assist in any way possible, friendly service with actual people at the end of the phone.

Highly recommended

18 de mayo de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you Louise for your review and your recommendation, if you require anything further please let us know.

Valorada con 5 estrellas sobre 5

I received a rebate of £3500

I received a rebate of £3500, this was a long process but I’m happy I got my money back thank you

12 de mayo de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Joe for your review, we are always looking to improve our processing times on rebates.

Valorada con 5 estrellas sobre 5

Simple and straightforward

Simple and straightforward. Showed me how I will save money and explained everything clearly. Wished I’d used them years ago.

5 de mayo de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you Martin for your review

Valorada con 5 estrellas sobre 5

Consultant came out to see me

Consultant came out to see me, told me what he could do, did it right and saved me money. Can’t say better than that.

26 de abril de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you anna for your review, we try to keep our process as simple as we can for our customers.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, every time I gave a call it was met by someone who could answer any queries I had, my money was returned in a relatively quick process. I will be recommending trilogy consultants to my friends of other businesses.

17 de abril de 2023
Opinión espontánea
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Respuesta de Trilogy Consultants

Thank you for your review and recommendation john, if we can assist further please let us know.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, very pleased with the response time on my rebate and on any queries i had, would recommend.

13 de abril de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Jack, we are always looking to improve our processing times on rebates.

Valorada con 4 estrellas sobre 5

I received a call from Trilogy saying i…

I received a call from Trilogy saying i have made some overpayments on my water, so i booked an appointment in and an agent came out to see me. He cleared up any of my concerns and said i was owed around £4000. After our meeting i heard nothing from them for months, i started to lose trust with what they had said. However they got back in contact with me to notify myself that the claim was processed and they explained there was a massive back log but they were successful. I received my overcharges which i was over the moon about.
Thank-you trilogy!

27 de junio de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Hi Ewan, we apologise for the delay in receiving your claim this is due to the large volume of claims we are dealing with currently, we are doing our best to try speed up our processing time.
Kind regards,
Trilogy

Valorada con 5 estrellas sobre 5

Excellent customer service throughout…

Excellent customer service throughout the process. I was informed that I was overpaying on my utilities and due a rebate, the rebate did take a short while however it did come and they also got me money back from the energy bill relief scheme.

Would highly recommend using trilogy

23 de enero de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Hi Chris, Thank you for the review and the recommendation.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

Exceptional Service from the beginning!

“The service I received was extremely professional. A specialist telephoned and came over to see me. The bonus was that he got our much needed money back and released me out of my BES contract, who were charging 4 times the going rate. Nothing short of exceptional service! Extremely pleased with the outcome”.

24 de febrero de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you for your review sara, if you know of anyone else who may have been affected by this please don't hesitate to contact us.
Kind regards
Trilogy

Valorada con 5 estrellas sobre 5

Nothing but brilliant!

Trilogy came to see me 2 years ago and go me money back on water. They've recently come out again and got me £1,785.00 back for my energy relief on my bill. Moved my gas and electricity for a saving but when I first moved over to my new supplier, they had put my price higher than I expected. But one call to Trilogy and it was sorted! Great Service!

18 de febrero de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Hi Melanie thank you for your review, we appreciate your positive feedback. many customers have been affected by this so if you know anyone else that could've been affected please let us know.
Kind regards,
Trilogy

Valorada con 5 estrellas sobre 5

Good company

Good company, extremely helpful staff. Would recommend to others.

14 de febrero de 2022
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Kirsty for your review

Valorada con 5 estrellas sobre 5

Would recommend without a doubt!

Great company all round - came out a week after contacting me and saved me money on current contracts!

24 de enero de 2023
Opinión espontánea
Logotipo de Trilogy Consultants

Respuesta de Trilogy Consultants

Thank you Josh for your review and the recommendation.
Kind regards
Trilogy

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