Tristar Online Pty Ltd Opiniones 64

Great customer service by the staff. Very satisfied with the price too

Good experience

Quick delivery, product exactly as mentioned on the description, phone in very good condition.

DO NOT BUY FROM THIS COMPANY!!!!!!! TERRIBLE, DO NOT PURCHASE FROM THESE FOREIGNERS! RIPPED ME OFF! PAID FOR 4 X SAMSUNG SMART TAGS AND THE POSTED OUT ONLY ONE SINGLE TAG. NOW THEY ARE NOT RESPONDING TO EMAILS OR MESSAGES! WILL BE REPORTING TO RELEVANT AUSTRALIAN AUTHORITIES! AND WILL TRY AND CLAIM MONEY BACK THROUGH PAYPAL.

Good price and good product

Good purchase

Great price and service, they responded promptly to my message, and delivered before due date.
The Galaxy 7 watch came brand new sealed and is Aussie compatible, which I was concerned about given the reviews of similar ones of this price.
Would check them out for future purchases

Accurate description of the product, prompt delivery and advance notifications. Happy with my purchase.

Delivery came on time and product works perfect, got a refurbished projector that works perfectly like brand new!

Arrived on time and came in good condition. Works fine 🔥.

Easy to navigate shopping experience and really quick turn around in delivery of item.

Great service thank you 🙏

Good price and fast delivery.
Order on friday,receive the product by monday.
👍🏽😊

Good and affordable service available for the customer

Worst company I’ve ever had dealings with. Roborock vacuum cleaner developed a charging error. I posted it back under warranty at my own cost which was $100. They did absolutely nothing to fix it. They returned it and the same issue started immediately. I sent it back and asked for a refund. After many many weeks of back and forth emails and phone calls I finally got my refund. They were a nightmare to deal with and had extremely poor communication. Will never go through them again!

Buyer beware. They make it very difficult to return faulty products. I have a faulty smart vaccum which falls within the 2 year warranty and they won't process the warranty claim. I also went direct to the company (ecovacs) and they informed me that the product that was sold to me wasn't even an Australian manufactured product so it couldn't be serviced with them. Dodgy company selling products from other companies to reduce costs. Stay away.

Ordered an iphone 13, took abit longer than expected due to courier issues but arrived eventually. Device seems like its in good workiing order. Time will tell. Thanks Tristar

I ordered a Sony FX3 from Tristar Online via Kogan on March 21. The listing claimed “Stock in Australia” and “Australian Seller,” but the item was shipped from Hong Kong, making it a grey market product.

I corrected the shipping address right after ordering, and they confirmed it was updated. Later, I received an AusPost tracking number with no destination details. Eventually, it showed delivery to the wrong state. I contacted Tristar and was told the tracking was a mistake due to a “technical glitch” and was given a new DHL tracking number — which was also going to the original wrong address. They never actually updated it. I had to personally contact DHL to change the delivery address myself.

After all this, I asked to return the item. Tristar responded and clearly stated I could do a “hassle-free return” once it arrived. But after I received the package, they completely reversed their position, refusing the return on the basis that it was a “new replacement unit.”

This is a blatant bait-and-switch. Their customer service was inconsistent, misleading, and dismissive. If I hadn’t intervened, the package would’ve gone to the wrong address — twice.

Avoid Tristar Online at all costs. Kogan should seriously reconsider allowing them to operate on their platform.