Tristar Online Pty Ltd Opiniones 65

Bought a Garmin Phenix 7 watch from Tirstar Online. Thirteen months later, the watch stopped working. I contacted them, but they said they couldn't help. I contacted Garmin, and they said they couldn't help either because Tirstar isn't an authorized supplier.

My friend bought a Garmin watch from JB Hi-Fi. Almost two years later, he had an issue with the watch and went back to the store. They replaced it for him.

Ordered the Robot Vacuum and it never arrived (2 weeks now). Everyday I contacted them to ask, all they said was: We will contact the Post office tomorrow and it will be shipped tomorrow. After about 6-7 times, I am requesting for refund now and hopefully I will get back my $2k.
Never shop with them again.

Responsibility is for someone else:
I purchased an Ecovacs x2 omni robotic vacuum cleaner through BigW Marketplace at Black Friday Sale 26/12/23 and it arrived from Tristar Online in mid Jan 2024.
It failed to perform as per Ecovacs specs after less than 6 weeks and I contacted the manufacturer support line for assistance. They advised me to contact the retailer where I purchased the product. BigW were contacted and I was informed to contact the re-seller, Tristar. They were contacted on 17/3/24 and this triggered a frustratingly long string of email back-and-forths that lasted several months. They initially would not investigate my claim unless I returned the product at my cost ($110). Their decision was to repair the product & return it to me.
It arrived in less than adequate packaging for securely transporting electronic equipment and it had visible damage and a major scratch across the robot camera screen.
I immediately contacted Tristar and was asked to return it again for further investigation.
This triggered several more emails to both BigW complaints and Tristar before they finally agreed to pay the return fees and give me a full refund.
On 13/6/24 the refund arrived back in our account.

Amazing Experience, Fast and secure delivery.
Very happy with the purchase.

Awesome purchasing experience!
Amazing product
Easy purchasing experience
Quick delivery
Perfect product
Very happy!

I bought the product online from MyDeal and Dyson was shipped from seller, Tristar Online Pty Ltd.
When I got the Dyson, I tried to register with Dyson Australia for warranty and they do not recognise the serial number in their system (it's not a genuine Dyson product).
The Serial number must contain -AU- which is missing in my fake Dyson. Also the vacuum seal was broken within couple of use.

Seller does not acknowledge the items as being fake and still in dispute for full refund.
MyDeal is saying that they do not screen the seller if they sell fake items or not and leaving it to me to deal directly with seller.
Do not trust items sold by Tristar Online Pty Ltd.