True Toys Opiniones 

5024
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was searching everywhere for a purple scooter for my great niece. I have been searching for 2 months and nearly given up when True toys appeared, I ordered it and I received it two days later, absol... Ver más

Valorada con 1 estrellas sobre 5

Avoid True Toys if you care about customer service. I returned an item on 8 September, and it was delivered to ZigZag Returns on 10 September. They held onto my money for nearly three weeks. My fund... Ver más

Valorada con 5 estrellas sobre 5

Well laid out site with good prices also. Kept me up to date with delivery details, fast delivery also. Bought the bike early for grandsons Xmas present. Easy to site to order from. Would use the site... Ver más

Valorada con 5 estrellas sobre 5

Outstanding service from True Toys! Really good low prices for lovely items and superfast delivery ... I ordered quite late on Friday afternoon and the package was delivered in my hand less than 48 h... Ver más

Información sobre la empresa

  1. Juguetería

Escrito por la empresa

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(5024)

800 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Having just assembled the bike for…

Having just assembled the bike for grandsons birthday I was a bit disappointed. The actual bike is nice, the instructions however were for 2 different bikes. Upon assembly we discovered that the mudguards & reflectors were for the other model in the manual, not the bike we have. It's too late to send it back for a replacement as I need it for Friday.

19 de mayo de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi Helen,

Thank you for your review and feedback.

We are sorry to hear there was confusion with the assembly instructions and included parts. We have reached out directly to help resolve this for you and appreciate you bringing this to our attention.

We hope your grandson enjoys his new bike and has a lovely birthday.

Many thanks,
Grace

Valorada con 3 estrellas sobre 5

Bargain Max was excellent and they are…

Bargain Max was excellent and they are a great company. I would have given 5 stars if there was choice given for delivery method. There is no choice of courier.

Other than that I think their brilliant.

16 de mayo de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you so much for your lovely review and kind words about BargainMax. We’re delighted to hear that you had a positive experience with us.

We also really appreciate your feedback regarding the delivery options. Customer feedback is very important to us, and we will certainly take your comments into consideration as we continue to improve our service.

Thank you again for your support.

Kind regards,
Amanda
BargainMax Customer Service Team

Valorada con 1 estrellas sobre 5

I am extremely disappointed as i…

I am extremely disappointed as i ordered a doll for my granddaughter’s birthday, but it never arrived, causing me to miss her birthday. Evri failed to deliver it and it was returned to the sender. I was offered a refund, but no good will guesture for the inconvenience.
I then asked for the item to be sent again, and unbelievably the same thing happened a second time. Two failed deliveries using the same courier. I have now requested a refund and awaiting. Very disappointing experience and I would not order from this company again. Order 243176. Date ordered 27.04.26

27 de abril de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you for your review.

We are very sorry to hear about your experience and completely understand your disappointment, especially as this was for your granddaughter’s birthday. We sincerely apologise for the inconvenience caused by the failed delivery attempts.

Please be assured that your refund has now been actioned. We have also escalated this matter directly with the courier to help ensure this does not happen again in the future.

We appreciate your feedback and are sorry that we let you down on this occasion.

Many thanks,
Amanda

Valorada con 1 estrellas sobre 5

Very disappointed with my experience.

Very disappointed with my experience.

I purchased a bike for my daughter’s 4th birthday, and it arrived in a completely unacceptable condition. The packaging was already damaged on delivery, and as a result one of the front spokes was bent, making the bike unsafe for a young child to use. The seat was also damaged, so the product was clearly not in a usable state.

On top of that, the instructions provided were unclear and made assembly far more difficult than it should have been.

This completely ruined what was meant to be a special birthday gift, which is incredibly frustrating.

I contacted the company and spoke with Hazel, who offered just £10 compensation alongside a refund. Given the safety concerns and the overall poor experience, this response felt inadequate and dismissive.

Overall, I am extremely unhappy with both the product quality and the way this issue has been handled. I will never order from Bargain Max again and would not recommend them to anyone.

11 de mayo de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We completely understand your disappointment, especially as this was purchased as a birthday gift for your daughter. The condition the bike arrived in is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused.

Your feedback has been shared with the relevant teams, and we appreciate you taking the time to bring this to our attention.

Many thanks,
Amanda

Valorada con 5 estrellas sobre 5

Monster high Frankie doll…

Bargainmax is a fantastic company free fast shipping my orders always come well packaged with no damage and good quality products l highly recommend

8 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

dolu playhouse

I ordered the dolu playhouse, it arrived with what looked like a huge coffee stain all down one side of the white panel.
I've tried to clean it but its visible. I'm not impressed, this cost around £100. It shouldn't have arrived like that

26 de abril de 2026
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you for leaving a review.

We’re very sorry to hear your playhouse arrived marked and not in the condition you expected. We understand your disappointment, especially for an item of this value. Please reach out to us directly at support@bargainmax.co.uk with your order details so we can look into this and resolve it for you as quickly as possible.

Many thanks,

Hazel
BargainMax Customer Service Team

Valorada con 1 estrellas sobre 5

Returned multiple items and no refund

Returned multiple items and no refund. Multiple emails, multiple WhatsApp’s, multiple phone calls and absolutely no response! Do not buy from here. Tried emailing again and now the email in undeliverable.

1 de abril de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and understand how frustrating this must have been.

We’re glad to see this has now been resolved for you and your refund has been processed. If there’s anything further we can assist with, please don’t hesitate to get in touch—we’d be more than happy to help.

Kind regards,
Ella

Valorada con 1 estrellas sobre 5

2 broken bikes recieved

Ordered a bike for my daughters birthday, this arrived damaged with the front spoke being bent so the front wheel was unable to be connected. These things happen, so I returned the bike and got a new one sent out. This too arrived damaged meaning that I then did not have a bike in time for my daughters birthday. The most frustrating part was that I was told that all orders go through checks to ensure they are not damaged and meet standards. Clearly not! Was offered a 20%discount to keep the bike despite it being dangerous and having broken plastic all over it where my daughter could trap her fingers. I did get a refund but was all a massive inconvenience and stress. The first time I get, it happens but to recieve a broken replacement as well is just not good enough.

21 de abril de 2026
Opinión espontánea
Logotipo de True Toys

Respuesta de True Toys

Hi,

Thank you for your review. We’re very sorry to hear that both the original bike and the replacement arrived damaged, especially for such an important occasion. We completely understand how frustrating and disappointing this must have been.

This is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused. We’re glad to see that your refund has now been processed, and your feedback will be shared with our team to help improve our service.

Kind regards,
Ella

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