Super friendly, knowledgeable and did an absolutely fantastic job for the second lawn we’ve had from TruLawn

Zia and his team for Trulawn midlands branch have been excellent. Zia was very friendly yet professional and couldn’t have been more responsive for request to quote. It wasn’t a pressure quotation though, very relaxed which was nice.

He went the extra mile to accommodate our tight turn around time.

Zia and his team when fitting were all friendly and they have done a great job. Very happy with the quality of the installation of the turf. Very much recommend.

Jack

Had several quotes from independents and well known brands. Trulawn was very competitive.
The site survey was completed really helpful informative and no pushy sales.
Materials turned up day before as planned then day of install met by the installation team bang on time.
It was the 2 hottest days of the yeah and the team led by Zee , with Mason and another couple of lovely young lads were so hard working , so professional , so nice I couldn’t recommend them enough they are true ambassadors and deserve a bonus!
Job finished on time , cleaned and we are over the moon with the quality.
We purchased the pooch plus as we have a female bulldog , couple of weeks on now and there’s absolutely no smell despite this hot weather.

Brilliant company, brilliant service, brilliant products !

Worst service ever seen....

We agreed with sales rep who confirmed it will be 1 joint due to size of garden but on day of installation their team done 3 joints which I queried but they made excuse that don't worry I will not be able to see any joints but till today joints visible….
After one week when I queried again and all in writing on email, first they made excuse it could be weather so turf not settled and ask me to wait a few months and now it’s more than 6 months their visible joints, lot of ripples and bumps on turf which I complained again…

April they said they too busy but they will send someone in few weeks so a team member came on 15th June finally and as soon he saw the turf he said he unable to fix and taking pictures and videos to send to office and they will call me in a day or 2 with next step, now I am sending them emails and no one really bother to reply….

Why they say 2 years warranty and 10-year guarantee…. if they cannot fix in 6 months….look like they just keep dragging the time so 2 years warranty will pass??

I want them to get this fixed without any further delays…..and as said I don’t want 3 joints since their words was these lines will disappear, and has failed in 6 months so amount of money spent why should I be in situation that after few months same line will appear again and I will just be chasing these guys again….

The lawn is great and the fitters were quick and took every care, but office staff were rude to my wife and useless.

The team that came to install the grass were very professional especially the leading hand

Excellent experience. Andrew was really friendly and professional to deal with. Transparent billing and competitive pricing.
There was so much care and attention made to the lawn preparation and the final lawn appearance looks great. I’d highly recommend this company.

My landscaper made several mistakes with our lawn, which left me with a lot of concerns. When I called Trulawn, I was fortunate to speak with Melody, who was absolutely outstanding.

Even though I wasn't a direct customer, as my landscaper had purchased from Trulawn, Melody took the time to help and support me. She listened patiently to all my concerns, provided her contact details so I could send photos of the lawn, and carefully reviewed everything I shared.

Over the following days, she answered numerous questions, guided me on what should have been expected during the lawn construction process, and even sent helpful YouTube guidance on the correct laying procedure.

What impressed me most was that no question ever seemed like a burden. Melody was always kind, professional, and genuinely invested in helping me understand the situation. She went above and beyond to make me feel supported and reassured during a stressful experience.

I've rarely experienced customer service of this standard. Melody's care, patience, and willingness to help someone who wasn't even a direct customer were exceptional.

She is a real credit to Trulawn. Thank you, Melody!

Absolutely amazing! From beginning to end. Can’t fault them at all. From quotation to customer service throughout and installation all the guys were brilliant and the finish was amazing! Highly recommend to anyone.

My garden was a mess. 3 lovely lads arrived to lay my new lawn. They worked non stop for 2 days and my garden now looks amazing. The lads done a great job, were very polite, friendly and hard workers. From start to finish the process was fantastic and well worth the money

From the salesman to the installers, it was magnificent.
The installation went very well and with in the time frame.
We are very pleased with our new grass.
Thank you.

Good communication. Great work installing. And cleaned up after. Excellent all aound.

Just great. Our thanks to Gary Turrell and the installation team for a job well done!
All were very professional in transforming our garden. They were helpful, knowledgeable. They left the whole garden area clean and tidy.
I was kept informed throughout the whole process from quote, Received Emails of work and detailed list off supply’s and Payment was very easy online.
Trulawn should be proud to employ such people.
I would highly recommend Trulawn
Many Thanks
Joe

Billy and his team did a fantastic job laying my rear garden lawn appx 135sqm they completed it in three days they never stopped I kept them well hydrated as it was a very hot three days.
They left my property clean and tidy the reason I chose Trulawn was I had them do my front lawn back in 2023 which is still looking good.

The

We had Trulawn York branch at our house for the past 3 days...Andrew and Ralph were amazing? Turned up on time, extremely friendly, and their attention to detail was fantastic. My garden has been totally transformed, and they worked through some rainy weather. I never leave reviews, but this was definitely worth me writing. Thank you Andrew and Ralph...you have made my garden a lovely place to spend time in with my family. Much appreciated

Fantastic job done, the guys who fitted the astroturf where amazing and friendly, polite and respectful, couldn’t asked for better. Grass looks great would definitely recommend

Very impressed with the service. The crew finished the whole thing in a single morning and left the garden clean and tidy.

The whole process was so easy from start to finish. The quotation was done quickly, with no hidden charges and was very clear. On the day Billy and his team were amazing. Polite, tidy and kept me informed of what they were doing and how the process was going. the left the garden spotless. Was also completed very quickly and was such a high quality finish, we are SO happy with the lawn. Highly recommended

Really happy with the service from Tru Lawn from start to finish.

Daniel came out first to survey the garden and talk us through all the options. He took his time, explained everything properly, and didn’t rush us at all. Our garden is quite big, so we were a bit unsure how it would all look and whether it would tie in with the rest of the landscaping, but he gave us confidence from day one.

Once we agreed everything, Darren and his team came in pretty quickly to get started. They were friendly, polite, always on time, and just easy to have around. They worked hard, kept things tidy, and left the place looking great each day.

The end result is honestly better than we expected. The lawn looks amazing and fits in perfectly with the rest of the garden.

Overall, a really smooth experience with Tru Lawn. Looking forward to properly enjoying it this summer.