Logotipo de Trusty Pet Supplies
Visitar el sitio web

Trusty Pet Supplies Opiniones 

7826
•
TrustScore: 4.5 sobre 5

4,7

Tienda de animales
Escribir una opiniónVisitar el sitio web
Escribir una opinión

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Ver más

Valorada con 5 estrellas sobre 5

Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Ver más

Valorada con 5 estrellas sobre 5

This is my local pet shop and I’m always overwhelmed and really happy with the products they offer and the choice. All the staff are really knowledgable and are always happy to answer questions. I mad... Ver más

Valorada con 5 estrellas sobre 5

Superb service from Trusty. Having used them for some time the quality of parrot seed is excellent. It is always dispatched quickly in strong packaging at a reasonable price. The only criticism is wit... Ver más

Información sobre la empresa

  1. Tienda de animales
  2. Tienda de alimentos para animales
  3. Tienda de suministros para mascotas

Escrito por la empresa

Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 16% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(7826)

513 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información
Valorada con 3 estrellas sobre 5

Damaged food tins on more than one occasion

Ordered 24 cans of dog food. When it arrived a number (9) were damaged in some way. I contacted them and they were quick to reply offering replacements. However I had to follow this up. Today they sent 12 cans as a replacement. Unfortunately 6 of these were damaged in some way. The issue is that the cans are just put in a box with room to move so they get damaged. A slight dent or more. Even though this replacement order had a note to add extra packaging, none was. As my dogs have sensitive digestive systems, hence the reason for buying this food, I can't risk using damaged tins.

11 de abril de 2026
Valorada con 1 estrellas sobre 5

Delivery is terrible

Terrible customer service, they do not reply to messages. Multiple times I have ordered and have not received the order and have had to chase their excuse is the courier has lost it which is wearing a bit thin now. Trying to support a small business but will not be using this company again.

14 de abril de 2026
Logotipo de Trusty Pet Supplies

Respuesta de Trusty Pet Supplies

We’re really sorry to hear about your recent experience, this isn’t the level of service we aim to provide.

We’ve checked your account and can see you’ve been a valued customer with 20+ successful orders in the past, so it’s especially disappointing that your last two deliveries have let you down. We did respond to your email in less than 24 hours, but we understand that doesn’t make up for the frustration caused.

Unfortunately, we’ve experienced some ongoing issues with our delivery partner, DPD, which have impacted a small number of orders. That said, we take full responsibility for your experience and are actively working to prevent this from happening again, with a new order being sent today to be with you on Saturday.

We genuinely appreciate your support and would hate to lose you as a customer. Please feel free to reach out to us directly so we can make this right for you.

Thank you for your patience,
Trusty Pet Supplies

Valorada con 5 estrellas sobre 5

Quality products and quality service…

Quality products and quality service online. Pity I don`t live closer to the physical store! Never wait long. NOT sent by evri but by a reliable delivery service that provides a decently small delivery slot. What more could I want?

21 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

happy Cuatomer

Never had dealings with this company till now. Will definately be buying off them again due the fast delivery. thank you so much :)

17 de abril de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más