First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... Ver más
La empresa ha respondido
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... Ver más
La empresa ha respondido
I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... Ver más
La empresa ha respondido
4,3
Excelente
594 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Joan was very helpful.
Joan, the service representative, was very helpful, patient and informative.
13 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Lana,
Thank you so much for your kind feedback! We’re very happy to hear that Joan was able to provide helpful, patient, and informative assistance. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your wonderful comments along to her. Thank you again for your support!
The Rovina Support Team.
..l had a few queries for 'rovina' that
..l had a few queries for 'rovina' that
'joan' responded to quickly, in an enlightened way..
with openess; grace; understanding and generosity of Spirit..
l'll most certainly be back to them to re:order their astaxanthin..my body loves it!..as l do their company ethics.
all 'round? cheers! dears..
12 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Julie,
Thank you so much for your beautiful and thoughtful 5-star review! We’re truly delighted to hear that Joan was able to assist you with openness, understanding, and care. Your kind words about both our customer service and company ethics mean a great deal to us. We’re also so happy to know that you’re loving the astaxanthin and experiencing positive results. We sincerely appreciate your support and look forward to welcoming you back again in the future. Cheers and thank you again!
The Rovina Support Team.
Issue Resolved
Had an issue with an order I did not place where the Rovina computer read as me being a subscriber. A month after purchasing the product to try out I received a notice saying that I was charged the next month’s supply. Since I don’t recall signing up for a subscription I immediately contract Rovina and their customer service rep Anthony responded to my situation. After a few emails were exchanged explaining the situation Anthony was able to go through his channels and resolve the situation and refund my money. Thank you Anthony for your assistance and customer care.Sincererly, BK.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Bobby,
Thank you so much for taking the time to share your experience and for your kind words about Anthony. We sincerely apologize for the confusion regarding the subscription, but we’re very glad Anthony was able to assist you, address your concerns, and help resolve the matter promptly. Providing excellent customer care and support is very important to us, and your feedback truly means a lot. Thank you again for your patience, understanding, and support.
The Rovina Support Team.
Understanding and compassion shown to a…
Understanding and compassion shown to a customer in a bind.
12 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Mary,
Thank you so much for your thoughtful 5-star review. We truly appreciate your kind words and are glad we were able to provide understanding and compassion during a difficult time. Our goal is always to support our customers with care, respect, and professionalism, and your feedback means a great deal to us. Thank you again for your trust and support.
The Rovina Support Team.
Excellent Customer Service
Jodi provided excellent customer service via e-mail. Her replies were thoughtful and showed she understood my issue and offered several options. She even responded on a Sunday, just a few hours after I sent the initial e-mail to Customer Service.
10 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Lorri,
Thank you so much for your kind words and wonderful 5-star review! We’re delighted to hear that Jodi was able to provide thoughtful and timely assistance while addressing your concerns. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback along to her. Your support means a lot to us!
The Rovina Support Team.
Aljan was very responsive to my email…
Aljan was very responsive to my email and most helpful explaining my options. thanks for your prompt service.
sincerely
Deb Josephson
6 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Dear Deb,
Thank you so much for your kind feedback. We’re very happy to hear that Aljan was responsive and able to clearly explain your options while providing prompt assistance. We truly appreciate you taking the time to share your experience, and your support means a lot to us.
The Rovina Support Team.
My 1st order took awhile to arrive
My 1st order took awhile to arrive. Within a week you charged me for a 2nd shipment. You charged an inactive acct. You guarantee a 90 day return policy. I am returning my 1st shipment. I have been put on eliquis and can not use the shipments. How do I return my shipments for refund?
4 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Sharleen,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Please rest assured that your concern has already been addressed. Your subscription has been canceled, and the charge has already been refunded to your original payment method. Our team has also reached out to you via email with the resolution details.
We’re very sorry to hear about your recent health situation, and we truly appreciate your patience and understanding throughout this process.
The Rovina Support Team.
I appreciate Angelina’s prompt…
I appreciate Angelina’s prompt attention to my concerns.
12 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Lynn,
Thank you for your kind feedback! We’re so glad to hear that Angelina was able to provide prompt attention to your concerns. We truly appreciate you taking the time to share your experience, and your support means a lot to our team.
The Rovina Support Team.
Joan to the shipping rescue…
I had an issue with shipping and Joan stepped in and handled it immediately. The customer service was exceptional in a day and age where a lot of companies defer to email and automation. Joan was a breath of fresh air. Will buy again. Thank you.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Chris,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Joan was able to step in and resolve your shipping concern quickly. Providing genuine and responsive customer service is very important to us, and it truly means a lot to know that your experience stood out in such a positive way.
Your kind words will absolutely be shared with Joan , she’ll be delighted to know her support made a difference.
We sincerely appreciate your trust and support, and we look forward to serving you again in the future.
The Rovina Support Team
Aljan was exceptional in resolving all…
Aljan was exceptional in resolving all my issues.
Thank You, Coleene💕
12 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Coleene,
Thank you so much for your kind words and wonderful feedback!
We’re delighted to hear that Aljan was able to assist you and resolve all your concerns. We’ll be sure to share your appreciation with him ,recognition like this truly means a lot to our team.
Thank you again for your support, and we’re always here whenever you need us.
The Rovina Support Team.
Hi I have been dealing with a lady…
Hi I have been dealing with a lady called miya she helped sort out a situation for me she as been very understanding and got the situation sorted very promptly.
Miya got back to me very quickly after I got in touch with her about my concerns.
Kind regards
12 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Karen,
Thank you so much for taking the time to share your experience with us. We’re very happy to hear that Miya was able to assist you promptly and handle your concerns with understanding and care.
We truly appreciate your kind words and will make sure your feedback is shared with Miya. Recognition like this means a lot to our team.
Thank you again for your support!
The Rovina Support Team
Angelie's customer service skills were…
Angelie's customer service skills were very helpful. She was able to take care of my return and I appreciate her efforts. Thank you!
6 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Rebecca,
Thank you so much for your kind feedback! We’re delighted to hear that Angelie was able to assist you with your return and provide helpful customer service throughout the process.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your kind words to Angelie.
Thank you again for your support!
The Rovina Support Team
They automatically put me down as a…
They automatically put me down as a subscribe to their product. When I did not give them no such permission. And I did not subscribe to their product. If they cannot conduct their business no better than this maybe they should be investigated. I want a refund and I want this last order canceled immediately. But they have not got back in touch with me. I did not know they had a bad reputation for automatically subscribing their clients to a automatic subscribe. Or I would have never messed with them. Because I don't like companies that are dishonest. And force their product up on others. Do not subscribe to this company for any kind of product. Because for some reason they take it up on themselves to subscribe you to their product. That is dishonest, in their part.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Paticia,
We sincerely apologize for the frustration and inconvenience caused by your experience. We understand your concerns and appreciate you bringing this matter to our attention.
Please know that your subscription has already been canceled, and there will be no future orders or recurring charges moving forward.
Our team is always committed to assisting customers promptly and transparently, and we regret that your experience did not reflect the level of service we aim to provide.
If you still need additional assistance regarding your order or refund, please feel free to contact us directly, and we’ll be happy to help.
The Rovina Support Team.
I just wanted to say that Angelli resolved this quickly
I just wanted to say that Angelo canceled that order and refunded my money very promptly and that left me feeling a little better about the company. However, you don’t make it easy for people on the site to find stuff like that. I appreciate the prompt attention to this matter.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hello Rita,
Thank you for taking the time to share your feedback with us. We’re glad to hear that Angelli was able to resolve your concern quickly and assist with the cancellation and refund promptly.
We also appreciate your honest feedback regarding the website experience. Your comments are valuable to us, and we’ll make sure to share them with our team as we continue working to improve the customer experience and make important information easier to find.
Thank you again for your patience and understanding, we truly appreciate it!
The Rovina Support Team.
Bahm was excellent at explanations and…
Bahm was excellent at explanations and providing incredibly fast and accurate customer service! I wish all companies would provide this level of quality and care.
Pat Rutledge
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Pat,
Thank you so much for your wonderful feedback, Pat! We’re delighted to hear that Bham provided you with fast, accurate, and caring customer service. Delivering a high level of support and clear communication is always our goal, and your kind words truly mean a lot to our team.
We’ll be sure to share your feedback with Bham, it will definitely make their day! Thank you again for your support and for choosing us.
The Rovina Support Team.
Joan made my experience easy and fast
Joan made my experience easy and fast. She's very understanding about my situation and worked along with me. She done excellent job on my refund also. Thank you Joan. 😊
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Deborah,
Thank you so much for your kind review, Deborah! We’re so happy to hear that Joan was able to make your experience easy, fast, and stress-free. Providing understanding and supportive service is very important to us, and we’re glad Joan was able to assist you with your refund smoothly.
We’ll be sure to share your thoughtful feedback with Joan, she’ll truly appreciate it! Thank you again for your support and for taking the time to share your experience.
The Rovina Support Team.
Aria was sensative
Aria was sensative, kind and reassuring. She offered me several options before I decided to cancel and I appreciated that. It is not easy to admit you cannot afford something and she was very empathetic to my situation and I appreciated that very much.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Rebecca,
Thank you so much for your kind words and for sharing your experience with us! We’re truly happy to hear that Aria was able to provide compassionate and understanding support during your interaction. We understand that these situations can be difficult, and we always strive to make our customers feel heard, respected, and supported.
We’ll be sure to share your thoughtful feedback with Aria, it will mean a lot to her. Thank you again for your trust and support!
The Rovina Support Team.
Aira was very professional and was able…
Aira was very professional and was able to assist quickly.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Pamela,
Thank you for your kind feedback!
We’re glad to hear that Aira was able to assist you quickly and professionally. Providing efficient and helpful support is always our goal, and we truly appreciate you taking the time to share your experience.
We’ll be sure to pass your message on to Aira.
The Rovina Support Team.
Got back with me and fixed this issues…
Got back with me and fixed this issues I had in less than 1hr. Great customer service.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Michael,
Thank you for your feedback!
We’re glad to hear your issue was resolved in under an hour and that you had a positive experience with our customer service. Providing fast and effective support is always our goal.
We truly appreciate you taking the time to share your experience!
The Rovina Support Team.
Estella
Customer Service is amazing. Estella was able to help me with all my concerns in such professional manner.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Kelly,
Thank you so much for your kind feedback!
We’re really glad to hear that Estella was able to assist you professionally and address all your concerns. Providing a smooth and supportive experience is exactly what we aim for, and it’s great to know she delivered that for you.
We’ll be sure to pass your kind words on to Estella, they’ll really appreciate it.
Thank you again for your support!
The Rovina Support Team.
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