First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... Ver más
La empresa ha respondido
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... Ver más
La empresa ha respondido
I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... Ver más
La empresa ha respondido
4,3
Excelente
594 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 48 horas
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Respuesta de Tryrovina
Hi Jenny,
Thank you so much for your kind feedback!
We’re very happy to hear that you found our support helpful. Your support and positive words truly mean a lot to our team.
If you ever need anything else, please don’t hesitate to reach out — we’re always here to help!
The Rovina Support Team
Confident and concise.
Arlyn, the agent has been very helpful she responded my query and request with precision. Thank you Arlyn you have given me a peace of mind to this matter appreciate you.
6 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi there,
Thank you so much for your kind words and thoughtful feedback!
We’re very happy to hear that Arlyn was able to assist you with confidence, precision, and care. Providing peace of mind and a smooth experience for our customers is always our goal, and your feedback truly means a lot.
We’ll be sure to share your comments with Arlyn. Thank you again for your support and appreciation!
The Rovina Support Team.
I recently ordered Rovinsa Astaxanthin…
I recently ordered Astaxanthin from Rovina There was a big mix up regarding the subscription which was extremely frustrating I thought I was going to have to through the drawn out exhausting steps to resolve this but I was pleasantly surprised, Aljan a representative from Rovina resolved my issue very quickly Made me whole. I would definitely recommend this company!
15 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Dear Victoria,
Thank you so much for sharing your experience and feedback!
We sincerely apologize for the frustration caused by the subscription mix-up, but we’re very happy to hear that Aljan was able to resolve the issue quickly and make things right for you.
Providing efficient and caring customer support is very important to us, and we truly appreciate your patience and understanding throughout the process.
Thank you again for your recommendation and support, it truly means a lot to us!
The Rovina Support Team.
Nicole helped me in a timely respectful…
Nicole helped me in a timely respectful manner
16 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Kendra,
Thank you so much for taking the time to share your feedback!
We’re very glad to hear that Nicole was able to assist you in a timely and respectful manner. Providing prompt, professional, and caring support is very important to us, and your kind words mean a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Wishing you all the best!
The Rovina Support Team
Excellent company an excellent customer service!
I believe this is a really good company.I started having stomach problems and told them that I had to cancel both of my subscriptions.And they did it without hesitation.They were very kind and helpful ! I would certainly consider ordering from this company again. I have never had a company so easy to deal with and so kind!
16 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Cheri,
Thank you so much for your kind words and for sharing your experience with us!
We’re truly sorry to hear about the stomach issues you experienced, but we’re very glad our team was able to assist you promptly and make the cancellation process easy and stress-free.
Providing compassionate and understanding customer service is very important to us, and your feedback means a lot to our team. We truly appreciate your support and would be honored to serve you again in the future.
Wishing you all the best and good health always!
The Rovina Support Team.
The situation was really odd due to an…
The situation was really odd due to an allergic reaction and Gem was very understanding. They not only refunded the "accidental" second purchase, but also credited the first which I didn't expect because it was more than 2 months ago
15 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Rob,
Thank you so much for sharing your experience and for your kind words about Gem!
We’re truly sorry to hear about the allergic reaction, but we’re glad that Gem was able to assist you with understanding and care throughout the situation. Providing compassionate and fair support to our customers is very important to us.
We sincerely appreciate your trust and thank you for giving us the opportunity to make things right. Wishing you all the best and good health moving forward!
The Rovina Support Team.
Misunderstanding to begin with didn't…
Misunderstanding to begin with didn't make things go that well.
Gem was great help trying to get things resolved.
I feel things need to be explained a bit better on the order refill department. Auto refill shouldn't be a option unless it is agreed apoun or special signing on order .
Gem took care of the request I made and resolved the issue.
15 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi David,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the refill/subscription process and completely understand your concerns about having clearer information provided during the ordering process.
Your feedback is truly valuable and helps us continue improving our communication and overall customer experience.
We’re also very pleased to hear that Gem was able to assist you and help address your concerns. We will gladly pass along your kind words to her.
Thank you once again for your patience, understanding, and continued support.
Kind regards,
The Rovina Support Team
Good product and Gem was very helpful
Good product and Gem was very helpful! :) 💪🏽🙏🏽
15 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hello Anderson,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Respuesta de Tryrovina
Hi Gary,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the product and that Gem was able to provide helpful support throughout your experience. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
Ajan Immediately fixed my problem
Ajan Immediately fixed my problem
15 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi April,
Thank you so much for taking the time to share your experience!
We’re happy to hear that Ajan was able to immediately resolve your concern and provide the assistance you needed. Your kind feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always here to help!
The Rovina Support Team.
Gem answered promptly
Gem answered promptly, very politely, and with a quick and clear and very helpful resolution to the issue.
14 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Jay,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Gem was able to assist you promptly, politely, and provide a quick, clear, and helpful resolution to your concern. We’ll be sure to share your kind words with her!
We truly appreciate your support and thank you for choosing us.
The Rovina Support Team.
MY COMPLAINT WAS HANDLE IN A TIMELY…
MY COMPLAINT WAS HANDLE IN A TIMELY MANNER.
14 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Josie,
Thank you for your feedback!
We’re glad to hear that your concern was handled in a timely manner. Providing prompt and efficient support is always our goal, and we truly appreciate you taking the time to share your experience with us.
The Rovina Support Team.
Isaias | Customer Support Jerked me…
Isaias | Customer Support Jerked me around for 2 days, before notifying me that I would be refunded my credit card charge, that lead me to cancelling my card so that no further charges could be made.
I did not sign up for auto ship, yet received notification of the shipment after it shipped.
The order I placed was a one time order, i wanted to try first before moving forward with the supplement.
I received the shipment today, so if you would send me a return label, I will surely send it back.
I noticed no difference in anyway using your product.
4 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Jeanne,
We sincerely apologize for the frustration and inconvenience this experience has caused you. We completely understand your concern, especially since you intended to place only a one-time trial order before deciding whether to continue with the product.
Please rest assured that your subscription has already been canceled successfully, and a full refund for the recent charge has been processed. There will be no further recurring shipments or charges moving forward.
We truly appreciate your feedback and the opportunity to address your concern.
The Rovina Support Team.
Great customer service
Angelie was so incredibly kind and helpful to me throughout all of our emails. Really made me enjoy my dealings with Rovina. Thank you for all your help!
14 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Alicia,
Thank you so much for your kind words and wonderful feedback!
We’re truly happy to hear that Angelie provided you with a positive experience and was able to assist you throughout your emails. We’ll be sure to share your message with her, it will definitely make her day!
Thank you for choosing Rovina, and we truly appreciate your support.
The Rovina Support Team.
Everything worked out so nice
Everything worked out so nice! Great products.. very happy with customer service and products. Thank you so much!
14 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Cindi,
Thank you so much for your kind words! We’re truly happy to hear that everything worked out well and that you’re satisfied with both our products and customer service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
The Rovina Support Team.
The customer service team I had a positive experience with the service team getting back to me quickly every time. was tentative…
The customer service team was tentative to my request to fully refund me for my returned product. When there was an issue with the return address they were quick to respond that I can keep the product when UPS office returns it. I had a positive experience with the service team getting back to me quickly every time.
13 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hello,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are very happy to hear that our customer service team was able to assist you promptly throughout the process.
We sincerely apologize for the inconvenience caused by the return address issue, and we’re glad we were able to provide a resolution that worked for you. Your patience, understanding, and feedback mean a lot to us.
Thank you again for choosing Rovina. We’re always here whenever you need assistance.
The Rovina Support Team.
Angelie was very helpful in resolving…
Angelie was very helpful in resolving my issue.
13 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Bobbie,
Thank you so much for your kind feedback! We’re delighted to hear that Angelie was able to help resolve your issue and provide you with a positive experience.
We truly appreciate your support and will make sure your kind words are shared with Angelie and the team. Thank you again for choosing Rovina!
The Rovina Support Team.
Customer service outstanding
Customer service regarding a return with Jean was prompt and friendly with flexible options...appreciate that these days!
13 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Carol,
Thank you so much for your wonderful feedback, Carol! We’re very happy to hear that Jean was able to assist you promptly and provide friendly and flexible support throughout your return process.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team, and we’re grateful for the opportunity to assist you. Thank you for choosing Rovina!
The Rovina Support Team.
Easy to work with
I chose not to use the product and it was refunded and agreed on a settlement and did not have to return the product. Very easy to work with.
13 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Marleen,
Thank you so much for sharing your experience with us! We’re glad to hear that the resolution process was smooth and easy for you, and that we were able to reach a settlement that worked well on your end.
Our team always aims to provide flexible and hassle-free support whenever possible, and we truly appreciate your kind feedback. Thank you again for choosing Rovina!
The Rovina Support Team.
Had an issue that they were able to…
Had an issue that they were able to quickly resolve.
11 de mayo de 2026
Opinión espontánea
Respuesta de Tryrovina
Hi Jackie,
Thank you for taking the time to share your experience with us!
We’re glad we were able to resolve the issue quickly and provide the support you needed. Your feedback truly means a lot to our team.
If you ever need anything else, please don’t hesitate to reach out , we’re always happy to help!
The Rovina Support Team.
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