Very pleasant young lady answered tel. And took my order in customer service. My instant QT tea arrived in two days. (So convenient i dont want to be Without it! ). Thank you 😁 Jacqueline
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Consulta las opiniones de los clientes
The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver más
La empresa ha respondido
I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loos... Ver más
La empresa ha respondido
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Ver más
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Información sobre la empresa
Escrito por la empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Información de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
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I have bought a box of 80 tea bags a…
I have bought a box of 80 tea bags a few times now, half the bags were open not sealed properly, tried to phone company waste of time, not buying any more
Tyhpoo one cup teabags are appalling
I bought 4 boxes of typhoo one cup teabags at the end of 2023 (so they are still very much in date) as they were on offer at my local supermarket. Just started to use them this year. They were boxes of 100 teabags. I used one of the bags in the foil wrapper (which there are two foil wrappers in each box). One side was fine then when I got started to use the other one, the bags kept bursting, or so I thought. I had bought 2 of the boxes for myself and 2 for my mother. My mother had the same issue. The bags are unusable.
I contacted Tyhpoo initially by email to complain about the issue I had. I had no response. I tried to contact them by telephone which was hard as no one would pick up. I eventually got through and the woman that I spoke to said they hadn't received my email. Then "allegedly" she checked the junk folder and could see my email there. I gave her the batch numbers of the boxes which are the same. She was very nice and apologised and said that from time to time they have issues with the bags sealing. She would send out some vouchers. I thanked her.
Weeks passed and nothing. So I tried to contacted Tyhpoo by telephone again no one would pick up. Eventually got through this morning and explained that I had not received the voucher. She said they were posted out end of February and if I hadn't received them they could not do anything. I was shocked! I said that do they have no way of tracking them. She said no. I said well if I had used the voucher, they would have known. I am not happy as I have unusable teabags, their teabags defeat the purpose if I had wanted loose tea, I would have bought loose leaf tea.
I would not recommend Tyhpoo at all, I think their customer service is appalling, they know I have not used the voucher, or they could have simply sent an e-voucher we are in 2024 after all!
Tea bags splitting daily
Recently purchased the big bag of Typhoo tea bags 440 one, I love the tea itself but extremely disappointed this time round as the bags are constantly splitting never known anything like it before. I have had these for years but I'm throwing away tea bags everyday due to the bag splitting I have would say I have thrown away easily 50 bags so far and not even half way through the bag yet.
Changed brands
Changed to these after pg tips felt fit to ruin the pyramid shape and taste. Much better than the new square pg tips rubbish bags they produce now. Better taste and can get round ones so ideal and better price will stick to these now
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