Ubuy South Africa Opiniones 199

Respuesta de Ubuy South Africa

10 abr 2026

Hello Adriaan,

Thank you for your feedback! We're glad to hear your experience was fast and transparent.

We appreciate your support!

Best Regards
Team Ubuy

Respuesta de Ubuy South Africa

25 feb 2026

Hello Amandla

Thank you for your honest feedback, and we are sincerely sorry to hear that your experience with us did not meet your expectations, especially regarding the urgency of your order.

We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier and warehouse`s end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.

We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier's end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.

We strive to be as accurate as possible with our estimates, and we apologize that we fell short this time. It is certainly never our intention to mislead customers about delivery times.

We would like to make this right for you. Kindly register your Ubuy account with us (if you haven't already) and contact our customer service team with your order details. We will surely compensate for the delay with the order.

We hope you will give us a chance to restore your confidence in our service.

Warm regards,
Team Ubuy!

Respuesta de Ubuy South Africa

16 feb 2026

Hello Anne-Marie,

Thank you for sharing your detailed feedback.
We’re delighted to hear that you appreciate our regular updates, efficient delivery, and professional service. It’s great to know that your orders have always arrived safely and on time. Your continued trust means a lot to us.

Best Regards,
Team Ubuy

Respuesta de Ubuy South Africa

10 feb 2026

Hello Antonet,

Thank you for your feedback.
We’re pleased to hear that you found our service wonderful and trustworthy. Your trust means a great deal to us, and we look forward to serving you again.

Best Regards,
Team Ubuy

Respuesta de Ubuy South Africa

20 ene 2026

Hi Johan,

Thank you for sharing your experience! We’re thrilled to hear that you were impressed with the speedy response and delivery time from the USA to Cape Town. Delivering your order within 10 days is something our team works hard to achieve, and your appreciation truly motivates us.

We look forward to serving you again with the same efficiency!

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

10 ene 2026

Hello Caron

Thank you for this incredible 5-star review and for calling yourself a 'Happy Buyer' that means the world to us! We are truly delighted to hear that you've never been disappointed and that you value our punctual tracking updates, helpful support, and efficient, professional delivery. Building a reliable and seamless shopping experience for our customers in South Africa is our top priority. We are so grateful for your loyalty and can't wait to assist you with your next order!

Warm regards,
Team Ubuy!

Respuesta de Ubuy South Africa

9 ene 2026

Hi Caitlen,

Thank you for your patience and understanding. We’re glad we could keep you informed and provide clear updates on your shipment.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

Publicada el 9 ene 2026

Hi Ndoda,

Thank you for your wonderful feedback! We’re happy to hear you appreciated the professionalism and on-time delivery.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

9 ene 2026

Hi Gerrit,

Thank you for your review! We’re happy to hear you enjoyed our super-fast service.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

8 ene 2026

Hi Alri Barnard

Thank you so much for taking the time to leave such a wonderful 5-star review! We’re thrilled to hear that you took a chance with us and had such a positive experience.

It’s great to know that your order arrived quickly and that you received the original product as expected. We understand that ordering from South Africa can sometimes come with uncertainties, and we’re so glad we could provide a smooth and reliable service.

Your trust means the world to us, and we’re delighted to have met your expectations. We look forward to serving you again soon!

Warm regards,
Team Ubuy!

Respuesta de Ubuy South Africa

8 ene 2026

Hello V K

Thank you so much for this fantastic 5-star review! We're thrilled to hear you're happy with both the delivery speed and the product quality. Providing a reliable and satisfying experience is our top priority. We look forward to serving you again soon!

Warmly,
Team South Africa!

Respuesta de Ubuy South Africa

6 ene 2026

Hi Nondumiso,

Thank you so much for your kind words! We’re thrilled to hear the stones were exactly what you wanted and that we didn’t disappoint. Your satisfaction means a lot to us! 😊

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

5 ene 2026

Dear Jenny Iorio

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with returning the defective product. We want to help resolve it as quickly as possible.

To better assist you, we’ve already sent an email requesting images or a video of the defective item. This will help us understand the issue more clearly and expedite the return process.

Could you please check your inbox and share the requested details with us at your earliest convenience? We’re committed to making this right and ensuring you have a smooth and satisfactory experience moving forward.

Thank you for your patience and cooperation. We look forward to assisting you further.

Best regards,
Team Ubuy!

Respuesta de Ubuy South Africa

23 dic 2025

Hello Kailin Naidoo,

Thank you for your review! We’re delighted to hear that your item arrived in perfect condition and on time. It’s great to know that Ubuy could help with your international import needs.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

26 dic 2025

Hello Leon Jacobs

Thank you for taking the time to share your feedback, and we sincerely apologize for the concern and frustration caused by the lack of tracking updates for your order.

We have checked our records and can confirm that your order was successfully delivered to your address on Friday, 19 December 2025, via DHL courier. Additionally, we received your email confirmation stating that you were satisfied with the item delivered.

We regret that the tracking information was not communicated to you as expected during transit. We understand how important it is to have visibility on your order's journey, and we are reviewing our notification process to prevent this from happening in the future.

If you have any further questions or need assistance, please don't hesitate to reach out to us directly at info@ubuy.com. We’re here to help.

Thank you for your patience and understanding.

Warm regards,
Team Ubuy South Africa!

Respuesta de Ubuy South Africa

13 oct 2025

Dear Theresa

We hear your frustration regarding the shipping costs and sincerely apologize for the negative experience.

To provide clarity, our shipping fees reflect international air freight costs and are calculated per order based on product details. Import duties are separate fees required by your country's customs.

The full amount, including all these costs, is always displayed on the final checkout page before any payment is made.

We strive for complete transparency so customers can make an informed decision. We take your feedback seriously and will use it as we explore ways to improve our shipping options.

Warm regards,
Team Ubuy!

Respuesta de Ubuy South Africa

2 jul 2025

Hi Vaishali

Thank you for your positive feedback! We're glad to hear you had an excellent and hassle-free shopping experience with Ubuy. It’s great to know you found our products genuine and enjoyed our selection of international items.

We appreciate your trust in us and look forward to serving you again soon.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

9 jun 2025

Hi Traci

Thank you for sharing your feedback with us. We appreciate your honesty about your experience with the order cancellation and refund process.

We’re glad to hear that our customer service team was able to assist you promptly and courteously. Rest assured, your refund is being processed, and we understand the importance of a smooth resolution. If you have any concerns or need further assistance, please don’t hesitate to reach out to us at info@ubuy.com.

We hope to have the opportunity to serve you again in the future under better circumstances.

Best regards,
Team Ubuy

Respuesta de Ubuy South Africa

1 mar 2025

Hello Louise Vrey

We sincerely apologize for the frustration caused by the unexpected charge.

After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.

We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.

Warm regards,
Team Ubuy