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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Blown away by their customer service! Everything from the package delivery updates, to the careful packaging, to the quick responses and kind comments via Instagram DM - everything was seamless. And t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely superb and quirky glasses. I have bought the stainless steel wine goblets, gold topped tumblers, copper Moscow Mule beakers and stainless steel champagne flutes - and I’ve not finished as t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first purchase with UDARELY was a beautiful success. I ordered 2 of their gorgeous ‘Cupid’s Glasses’ as well as their matching 3 set ‘Cupid Bowls’ for Valentine's Day and they were just as spectac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After receiving two of my orders slightly damaged, they were so helpful and understanding. I wrote an email regarding each order, and explaining the issues, with images of the damage. They were apol... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Cristalería
  2. también en la categoría
  3. Fabricante de objetos de cristal
  4. Mercado navideño
  5. Proveedor de productos comestibles
  6. Tienda de artículos navideños
  7. Tienda de regalos

Escrito por la empresa

UDARELY is well known for the unicity of their drinkware collection. They mainly focus on double-walled glasses and all of their products are handmade. While some of UDARELY customers are looking to complete their own glassware collection with unique pieces, others find the perfect gifts for their loved ones. With UDARELY, the celebration comes every day, with every sip.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(98)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I love dishes from this company

I love dishes from this company! Their glass products are true works of art. Crystal purity, stylish design and strength in one bottle. each plate, its own bowl, is the perfect combination of sunshine and functionality. My kitchen has been transformed thanks to their amazing products!

2 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Orders placed 1 month ago

Orders placed 1 month ago. I have 2 orders that I have either not received or received damaged.

Order #29990 – Never received. Never received email confirmation of shipment. Has been over a month.

#29977 – received in a plastic bag which as expected contents delivered broken.
Sent emails for both orders and only received auto generated response 2 days ago. Please respond ASAP.

27 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

MY BEST PURCHASES EVER!

I have been a returning customer of this brand/company.
I am residing in South Africa. Now keep in mind that you will be receiving very fragile contents that basically are couriered around the world! It's normal to be anxious...

Well, I'm here to tell you to not feel a drop of doubt! My order arrived in perfect condition within 21 days at my door!

Their customer service is excellent!
I had an order that was missing a little element/accessory and they were more than willing to rectify the issue.

I will always recommend this growing company to family and friends!

If you are having thoughts of finalizing your order from this company - I am here to tell and convince you that you should complete your order immediately!

Their unique, high quality products are definitely a statement piece to own and showcase in one's home!

Guests are always in awe!

7 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Generosity of udarely by manufacturing defect

I ordered several fire double walled cups and one had a manufacturing defect. I reported this to the company immediately. I received a reply the following day with the message that they will replace this cup and due to the circumstances, give me another cup as a gift. Thank you again for your generosity! This is really not self-evident. I am already looking forward to making further purchases from udarely.

17 de noviembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Leslie,

Thank you for sharing your experience here. It means a lot to hear that you're satisfied with both our products and our services! Looking forward to having you as our customer once again in the future!

Stay safe,
UDARELY Team

Valorada con 5 estrellas sobre 5

Steven is Amazing

Dear Team Udarely,

I would like to appreciate Mr. Steven as I have no words to describe for this gentlemen.

I am sure he is already a great asset to the company and Steven had been very prompt and helpful in understanding each and every requirement.

Since the time I have ordered and till the delivery he has been coordinating promptly.

Steven I wish a you a wonderful career in your life with this company and grow higher in whatever you do,

I really thank you and appreciate all your efforts.

Kudos to you and your Team Udarely.

Best Regards,
Noel

9 de noviembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Noel,

We're glad to hear that you're satisfied with the way Steven handled the situation.
He thanks you for taking your time to give this feedback and he's really grateful for what you wish him.
We're looking forward to having you as our customer once again in the future.

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Udarely customer service is fantastic!!! Happy Customer

Udarely customer service is fantastic! I have ordered their products 3 times previously. Recently, one of the glasses in my order broke during shipping process and they shipped replacements that same day. Highly recommend, great quality products and customer service!

20 de octubre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Julia,

Thank you for your feedback. It means a lot to us to hear that you're satisfied with both our products and our services.
Looking forward to having you as our customer once again. 🤍

Stay safe,
UDARELY Team

Valorada con 5 estrellas sobre 5

worth it glass.

5 de octubre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Dale,

Thank you for your feedback. We're really happy to hear that you're satisfied with our products. Looking forward to having you as our customer once again in the future. Stay safe!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

very look expensive glass

3 de octubre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Maria,

Thank you for your feedback. We're really happy to hear that you like your new glasses. Looking forward to having you as our customer once again in the future. Stay safe!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Amazing customer service

After having received incorrect items, the customer service team went above and beyond to get the right items to me in the shortest possible time and at a different address. The mugs I ordered were a gift and the recipient loves them.

1 de octubre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Marina,

We're happy to hear that everything was solved so quickly and you're now satisfied with both our products and our services. Looking forward to having you as our customer once again in the future.
Stay safe!

Warm regards,
UDARELY Team

Valorada con 4 estrellas sobre 5

I am super satisfied

I am super satisfied, also my husband is

23 de septiembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Elijah,

Thank you for your feedback! We're happy to hear that you're indeed satisfied with both our products and services. Looking forward to having you as our customer once again in the future! 🤍

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

look expensive glass for fairy price

23 de septiembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Taylor,

Thank you for your feedback! We're really happy to hear it. Looking forward to having you as our customer once again in the future! 🤍

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

products fine

products fine, well packaged and best things for hollidays

21 de septiembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Mickaela,

Thank you for your feedback! It means a lot to us. Looking forward to having you as our customer once again in the future! 🤍

Warm regards,
UDARELY Team

Valorada con 4 estrellas sobre 5

Great card I like

14 de septiembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Esin,

Thank you for your feedback! We're happy to hear that! 🥰

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

What a great Company to deal with

What a great Company to deal with. Firstly I have to say the product is amazing, exactly what I expected (so rare these days) and I had a small hiccup with delivery and they fixed it so fast with no fuss. (also rare these days). Would recommend buying anything from this company and I will definitely be purchasing more stuff.

3 de septiembre de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Louise,

Thank you for your feedback! We're really happy to hear that you're satisfied with both our products and services. It means a lot to us.
Looking forward to having you as our customer once again in the future! 🥰

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

A company that cares about its…

A company that cares about its customers in all details and customer satisfaction is one of their highest values. I was very happy to deal with them, especially Mr. Stephen, from the bottom of my heart. Thanks for them.

10 de julio de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Reem,

We're really happy to hear that you're both satisfied with our products and our services - and we'll (especially) let Stephen know about it!
Looking forward to having you as our customer once again in the future!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Glass Broke - Got replacement

I ordered two of the aquamarine glasses and even though they took a bit to get to me (about 2 weeks) they came in perfect condition. After a few uses (over 2 days, hand washed only) one was set down on a table and shattered. It wasn't set down hard, but it still was a bummer it broke. I emailed customer support, and Steven replied to me in a timely manner and offered to send me 2 new glasses. One to replace the broken one, and the other as an apology gift. He has been so helpful during this experience and went above and beyond to correct what happened. It made me feel appreciated; even though this experience happened, they still earned their 5 stars

29 de junio de 2021
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Dear Brett,

Thank you for your feedback! It means a lot to us and it's helping us to improve both our products and our services. We're happy to hear that Steven was able to easily solve the issue so you can continue enjoying the Aquamarines. Looking forward to having you as our customers once again in the future!

Warm regards,
UDARELY Team

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