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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Blown away by their customer service! Everything from the package delivery updates, to the careful packaging, to the quick responses and kind comments via Instagram DM - everything was seamless. And t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely superb and quirky glasses. I have bought the stainless steel wine goblets, gold topped tumblers, copper Moscow Mule beakers and stainless steel champagne flutes - and I’ve not finished as t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first purchase with UDARELY was a beautiful success. I ordered 2 of their gorgeous ‘Cupid’s Glasses’ as well as their matching 3 set ‘Cupid Bowls’ for Valentine's Day and they were just as spectac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After receiving two of my orders slightly damaged, they were so helpful and understanding. I wrote an email regarding each order, and explaining the issues, with images of the damage. They were apol... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Cristalería
  2. también en la categoría
  3. Fabricante de objetos de cristal
  4. Mercado navideño
  5. Proveedor de productos comestibles
  6. Tienda de artículos navideños
  7. Tienda de regalos

Escrito por la empresa

UDARELY is well known for the unicity of their drinkware collection. They mainly focus on double-walled glasses and all of their products are handmade. While some of UDARELY customers are looking to complete their own glassware collection with unique pieces, others find the perfect gifts for their loved ones. With UDARELY, the celebration comes every day, with every sip.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(98)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I am extremely satisfied by this…

I am extremely satisfied by this purchase, the Xmas mugs are beautiful!Thank you,Annalisa

20 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Annalisa,

Thank you for your kind words and we're really happy to hear that you enjoy your mugs! 🎄
Happy holidays and stay safe!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Love love love these glasses

Love love love these glasses! Came exactly as described on the website with very secure packaging. Very happy with this purchase

16 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Faye,

Thank you for your kind words! We're really happy to hear that you enjoy your glasses. 🙏
Looking forward to having you as our customer once again in the future.
Happy Holidays and Stay safe! 🎄

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Received my order yesterday (skull…

Received my order yesterday (skull glasses). Love them ! Thank you for quality service & products !

15 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hi there!

Thank you, Hanlie. Really happy to hear that you like your new skull glasses. 🙏

Looking forward to having you as our customer once again!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Skull glasses

Ordered both the large and small size skull cups - really pleased with them, beautiful ! Can't fault the packaging, and the cups came within a week or so. Chuffed to have both sizes, they make coffee look so brutal!

14 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hi there,

Thank you for your feedback! ❤️
And really happy to hear that you enjoy your new glasses!

Happy Holidays!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Insta advertisment

The advertisement kept popping up on my Ista feed, and I was sceptical at first! But I had been to a cafe earlier in the year when life was normal and you could go out into the world and they had the Juliet glass tea cups, i fell in love the the heart shaped tea. So I decide that I would buy them as I had seen them in the flesh! Has I am lucky that Black Friday coincides with my birthday (yea!) I popped a two pack of the Juliet glass 240ml into my basket, and also two of the Christmas tree (star wishing cup) They arrived at my UK Essex address 11th December, they where really packaged well, and my glasses are amazing. I had to contact Udarely with an quality issue with the Christmas tree mug (hairline crack) and the replied to my email within 24hrs and at a weekend! not only are they sending me a replacement tree mug, they are also sending me a second as a gift! I will no doubt be buying more from such a fantastic company, and recommending them! I couldn't be happier with my purchase!

12 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello Loanda,

Thank you for your kind words! We're really happy to hear that you're satisfied with both our products and our services!
Looking forward to having you as our customer once again. ❤️

Happy Holidays, Loanda! 🎄

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

So happy I couldn’t ask for more!!

After receiving two of my orders slightly damaged, they were so helpful and understanding. I wrote an email regarding each order, and explaining the issues, with images of the damage. They were apologetic and have provided replacements ASAP, they’re on their way as we speak. They were quick to respond and had everything sorted within 12 hours of my emails.

I couldn’t have asked for better costumer service.

11 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Eve,

Thank you very much for your kind words and support.
We're really grateful for having customers like you!🙏

Happy Holidays!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Im in love with my skull cups!

Im in love with my skull cups and received amazing customer service from Steven, will be ordering again very soon 😀

11 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello Yoursra,

Thank you for your kind words and we're really happy to hear that you enjoy your new glasses.
Also, we'll let Steven know about your feedback! ❤️

Happiest of Holidays to you!

Warm regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

They are have a very good service

They are have a very good service. Answer quickly on mails. Pretty glasses. One of my glasses was broken and they helped med out.

9 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Kristina,

Thank you for your feedback.

So happy that we were able to help you!
It's our pleasure to have customers like you.

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Cheers To 2021

Customer service was amazing! Quick responses and super informative. Absolutely LOVE the Skull glasses! Already drank my first drink from them and I’m obsessed! Highly recommend! Thank you!!

9 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hi there!

Thank you for taking your time in order to review us!
We're really happy to hear that you like your Skull Glasses and also that our customer support satisfied you! 🥰

Cheers!🥂

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Beautiful cups

The cups are very beautiful, the colours are shining and they are very easy to wash.

9 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello Frederica,

Thank you for your kind words! We're really happy to hear that you like your new cups! ❤️
Looking forward to having you as our customer once again!

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Gorgeous glasses

Such a great company. Glasses are gorgeous. Delivery arrived on time and well packaged. I would recommend this company.
Thanks guys

9 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello Louise,

Thank you for your feedback and kind words. It means a lot to us.
Enjoy your new glasses! 🥂

Looking forward to seeing you back in our store soon.

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Wrong delivery, great solutions

I ordered 4 units of one of Udarely's products and only received 2 of them. Amazing packaging, I was very relieved that whatever was in there would not break. But I only had two, so I contacted their client service. They answered within hours and gave me a set of solutions I was very pleased with (refund, send the missing units plus a complimentary apology or a voucher for a bit more than the refund price).
I chose to get the extra units as I was in no hurry but I still wanted them. Using Facebook messenger made it all easier, as I could chat from all my devices and not worry I was closing the chat from their website. Also, speaking to someone you know is human made it much more pleasant.
Solutions were great and now I can't wait to receive my new products! Thank you very much.

7 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello Marina,

Thank you very much for your understanding, kind words and support! We really appreciate your feedback! 🙏

Looking forward to hearing good news from you once you receive your new package!

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Amazing product!!

Amazing product!!! I ordered the fir double walled cup (christmas tree) and it’s my favorite mug now. The quality is amazing and I love the design! It’s better than my expectations, definitely worth the money.

6 de diciembre de 2020
Opinión espontánea
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Respuesta de UDARELY

Hello! Thank you for your kind words! It means a lot to us. We're really happy to hear that you like your new mugs. 🥰

Valorada con 4 estrellas sobre 5

The package took longer than expected…

The package took longer than expected but once I received it I was happy with my product.

5 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello!

Thank you for your kind words! However, checking this, we can see that your order was delivered 2 weeks earlier than it was supposed to. 🙏 We really appreciate your feedback and your support!

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

I purchased the Fir Double-walled Cups…

I purchased the Fir Double-walled Cups and they arrived in tact and just like what was in the pictures.

4 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

So happy to hear that! We really appreciate your feedback and support!

Best regards,
UDARELY Team

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Great service. High quality item.

1 de diciembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello, Kristy!

Thank you for your support and your kind words! We're really happy to hear that!

Best regards,
UDARELY Team

Valorada con 1 estrellas sobre 5

another 2020 disapointment

Really excited to receive my skull glasses, waited almost a month to get it. Did NOT even get to use the glass because as I washed it, the glass breaks. clearly glass is too thin and cheap. overly priced, but more importantly just very disappointed I expected more..

29 de noviembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Sole,

Thank you for your feedback.
I am very sorry about what happened with your items. We experienced some manufacturing problems with one batch of Skull Glasses but we replaced all of them for free.
Please e-mail us at info@udarely.com and we will send you a new pair of Skull Glasses.
We strive to make sure all our customers have a good experience with us and your feedback will be used to further improve our services.
We are looking forward to hearing from you.

Best regards,
UDARELY Team

Valorada con 1 estrellas sobre 5

Misleading Pricing

When shopping I selected my countries currency, yet I found out later that it was still showing American dollars. I was only offered $4.99 refund despite the actual difference being significantly more than this. I wouldn't trust their pricing and don't be surprised if you get a much higher charge on your bank statement. Avoid!!!

18 de noviembre de 2020
Opinión espontánea
Logotipo de UDARELY

Respuesta de UDARELY

Hello Marisha! Thank you for your feedback. We will work on our website to make sure we avoid this type of misunderstanding in the future. You can still apply for a full refund as your order is not shipped yet. Please reply to our last e-mail and we will be more than happy to fully refund your amount. Hope this helps.

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