Everugg can’t be trusted with returned products and paying refunds
I purchased a pair of moccasins on the 28th January 2026 in my usual size, the moccasins were to big so on the same day I sent them back to Everugg outlet in Wentworth Point NSW, the store they’d been supplied by. At a cost of $15.00.
They didn’t have 1 size smaller so I requested a refund, I was told this would take 3-5 days to process from the time they received them.
The customer support continually insist they haven’t received them, I had AustPost do an investigation which determined the parcel had been received by a staff member off Everugg on the 4th of February, I forwarded the email from AustPost to they’re customer service only to be told they are very busy.
They have used every possible excuse to avoid paying my refund
31 de enero de 2026
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